✨ AI Super Power for Property Management

Improve the quality & efficiency of your

repairs

tenant satisfaction

Explore our Solutions
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Used everyday by the best in property

Platform Agents

Choose your superpowers for more efficient operations

 

Inbound

Communication Module

 

Inbound

Communication Module

Increases tenant satisfaction through instant support

Reduces call volume and manual agent workload

Ensures consistent, accurate responses every time

Multi-Channel across Webchat, Email,  WhatsApp and more

Multi-language capabilities for seamless communication

An AI generated image of a repair and maintenance worker
 

Repairs & Maintenance

AI Powered Agent

 

Repairs & Maintenance

AI Powered Agent

97% accurate diagnosis to ensure first-time fix is achieved

Immediate & easy customer issue reporting

Triaged ticket creation with technical summaries

Automated work assignment to personnel or suppliers

Booking updates & rearrangement capabilities

Automated post-work surveys for quality control

 

Mould Compliance

AI Powered Agent

 

Mould Compliance

AI Powered Agent

Automated resident outreach & diagnostics

Prioritised issue alerts

Efficient desk-based assessments

Automated reports & findings sharing

Multi-channel, multilingual resident engagement

Automated outreach to actively quell likely complaints

 

Info Agent

AI Powered Agent

 

Info Agent

AI Powered Agent

Immediate AI response vs. customer wait times

Accurate information from your documents & policies

Frees up your staff's time from low-value tasks

Improved customer satisfaction through accurate & fast responde times

Instant self-help for your customers

 

Outbound

Communication Module

 

Outbound

Communication Module

Sends personalised, automated messages with ease

Tenants can respond naturally across channels, with their replies logged or escalated

Improves engagement and tenant wellbeing

Reduces missed appointments and non-responses

Supports proactive maintenance and compliance

Scales outreach without increasing workload

Find out what operational efficiency you can achieve

What can you achieve with AI?

Book a free discovery meeting

85% Increase in Time Savings

With AI that automates diagnoses with 97% accuracy, automate triage with the right intel to the right personnel, and results in streamlined and efficient task management.

Hear how Legal & General Affordable Homes achieved speed and accuracy of diagnosis with their tenants' repairs.

Book a Demo

Industries

Customisable AI for all property types & challenges

Use askporter standalone or integrated with existing systems for information centralisation

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Housing

Boosts your operational efficiency and tenant satisfaction. With askporter, automate multichannel tenant communication, task management, and compliance handling — Eliminating manual work from your operations and ensuring tenant trust.

Repairs
Cleaning
Compliance
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Facilities Management

Automate your FM tasks, optimise workflows, & enhances customer & client services.

Repairs
Cleaning
Compliance
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Build-to-Rent

Improves your operational efficiency, reduces costs, & elevates customer satisfaction.

Repairs
Cleaning
Compliance
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Estates

Streamline your maintenance, enhance communication, & optimise your asset management.

Repairs
Cleaning
Compliance
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OEM

askporter integrates with OEM systems, automating your service requests, & improving customer support.

Repairs
Cleaning
Compliance
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Public Institutions

Enhance efficiency with streamlined repairs, maintenance, cleaning & portering management.

Repairs
Cleaning
Compliance

Results to Date: having scaled with askporter since 2021

Legal & General Affordable Homes logo

7,113
properties

206,604
components i.e. records of internal whiteware & boilers, etc.

100%
of inbound maintenance requests handled

13%
tenant self served or deflected from landlord

97%
successful automatic diagnostic & trade matching

4.2 stars out of 5 (CSAT - Customer satisfaction rating)

Read Case Study
Wisag's logo

8,900+
Properties managed with askporter

4,200+
Wisag staff, tenants & supplier users

48k+
Tasks managed with askporter

=

34k+
Cleaning

13k+
Maintenance

Read FM Case Study

Benefits

You can achieve boosted & effective efficiency

First Time Fix

With improved diagnoses and ticket allocation, repairs on first-time visits are increased.

Saved Time, Costs, & Frustrations

No wasted time with back and forth creates operational savings at scale.

Immediate Customer Response

Raise issues and get a response in 1 second, 24/7, 365 days a year.

Audit Trail

From customer issues raised to resolution, have a clear record of all activity.

Automatically Maintained Asset Register

Create, track, and update all kinds of asset information such as boiler make, HVAC systems, etc.

Increase Your Trade Team's Capacity

Correct information goes straight to engineers, reducing their first time on site being to ascertain the problem.

Identify & Mitigate Damp & Mold Risks

With controlled outreach, severe & at-risk cases flagged for immediate inspection & repair.

Reduce Deadline & SLA Breaches

With assigned deadlines, notifications & tracking, reduce your risk of breaching deadlines & compliance issues.

The right information to back up your decision-making

Kira Rosenmeyer

"Integrating askporter has been a game-changer for us at WISAG. The AI-driven chatbot Ellie, has transformed our communication processes, improving ticket escalations and responses, and enhancing our overall service quality."

— Kira Rosenmeyer

Digital Transformation & Innovation Project Manager at Wisag

Read FM Case Study
Karen Heaney

"We want a diagnosis approach that us easy for the customer, that's intuitive for the customer, and the results in a first-time fix. And that's what we did with askporter."

— Karen Heaney

Director of Investment & Compliance, Legal & General Affordable Homes

Read Housing Case Study

askporter News & Views

askporter blog

Interviews, tips, guides, industry best practices, and news.

View all News & Views
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5 min

AI-based tenant communication driving improved repairs & maintenance operations

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

An image of a glass highrise with a purple overlay
5 min

AI-based tenant communication driving improved repairs & maintenance operations

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

An image of a glass highrise with a purple overlay
5 min

AI-based tenant communication driving improved repairs & maintenance operations

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

An image of a glass highrise with a purple overlay
5 min

AI-based tenant communication driving improved repairs & maintenance operations

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

3 mins

Facilities Management Predictions For 2025

Askporter's CEO and FM expert, Till Eichenauer, shares his insights and predictions for what FM will face this year with Facilities Management UK

3 mins

Is AI the answer for Build-to-Rent to deliver the elusive 5 star resident experience? 

Rising competition, slim margins, and demanding residents... the Build-to-Rent sector faces some serious pressures. Could AI be the answer to navigating these challenges and delivering that elusive 5-star resident experience?

5 mins

Tackling the Mould Menace

Damp and mould are a growing concern for UK landlords. This article explores the Housing Ombudsman's response, recent fines, and practical steps to prevent and resolve mould issues in rental properties.

5 mins

AI-based tenant communication driving improved repairs & maintenance operations

The property sector is facing a perfect storm of challenges: rising tenant complaints, inefficient repairs, and increasing regulatory pressure - can AI help solve these issues

5 mins

Navigating Awaab's Law: Preparing for Change in Social Housing

Awaab's Law is transforming social housing, with the King’s Speech intimating it will also in the future impact the private sector, demanding faster responses to health and safety hazards. To comply, providers need efficient systems for resident communication, issue tracking, and timely repairs. The article will delve into what the industry needs to do to prepare for upcoming change.

2 mins

Weathering the Downturn: Decline in Repair & Maintenance in 2024

UK repair and maintenance output is set to fall in 2024, putting additional pressure on social housing providers. But AI could offer a solution...

5 mins

5 Ways AI can Advance your Social Housing's Repairs & Maintenance

Step into the future of social housing with askporter’s AI & FLS maintenance & repairs scheduling. Intelligent chatbots handle communication and task allocation, allowing staff to focus on urgent matters. This article highlights five strategies for enhancing field service delivery, from smarter scheduling to quicker emergency response.

5 min read

AI and Outbound Communication: Helping Reduce Social Housing’s Workload

The social housing sector, like many industries, has been given an opportunity with rapidly advancing Artificial Intelligence (AI). As the sector faces increasing demand for streamlined communication and a more responsive approach to tenant needs, AI is a key player in automating these processes effectively. 

3 min read

askporter announces partnership with FLS - FAST LEAN SMART

Together, we aim to provide an even smoother experience for customers by combining our cutting-edge AI communication solutions with FLS' innovative software allowing optimised appointment scheduling and embedded route planning for contractors.

4 min read

AI's Role in Social Housing - Property Week Feature

We recently appeared in Property Week as our Managing Director, Till Eichenauer, wrote a column as part of a series of features by Property Week looking at AI in real estate.

4 min read

What’s ahead for FM and Proptech in 2024?

If you’ve logged onto LinkedIn in the past few weeks, you’ll have noticed the typical crystal ball gazing that comes with the new year. From individuals predicting the next big trends, to companies prophesying their indomitable rise to the top, January is prediction season.

4 min read

Keeping mould at arm's length in 2024

Damp and mould pose a significant threat in the UK, as the effects are exacerbated by the UK's climate, older buildings, and overwhelmed housing providers. No group feels the impact of this more than those living and working within the social housing sector.

3 min read

Are you ready to trust AI with your customers?

The process of directing your customers to technology solutions in the age of automated messaging systems and bolt-on chatbots was daunting. The often inadequate technology seemed only to serve as a dreaded component of interacting with organisations.

3 min read

The AI Blueprint for Facilities Management

The adoption of technology in the real estate market has lagged behind other industries. While sectors like logistics, retail, and banking have integrated Artificial Intelligence (AI) into their operations, the real estate industry has been characterised as a bit of a technological dinosaur.

2 min read

The askporter team travel to Lisbon

The askporter team embarked on our biannual work retreat earlier this month, journeying to the vibrant city of Lisbon. Embracing our 'remote-first' company culture, these retreats hold a special place within the askporter family, allowing us to come together in person and foster team unity.

4 min read

Skills that pay the bills: How to adapt to an AI-centric world

With rapidly advancing AI, it’s important to consider how jobs will change with increased automation. Machine learning and natural language processing models have started to play a major role in our lives. From automating data collection in key industries to providing virtual assistants, their impact on the workplace is hard to ignore.

4 min read

Don’t take it personally - AI is disrupting your industry, not you.

AI has been used across various industries for decades, with automation leading to vast improvements in business and operational efficiency. The term AI actually dates back to 1955, coined by John McCarthy, who is widely considered the founding father of AI. In the early days, research was directed towards building machines with the capability to simply perform tasks autonomously, something that would typically require human intelligence.

3 min read

Is AI out to get your job?

Let’s talk about ChatGPT. Or rather, let’s allow ChatGPT to do the talking, because it turns out, it’s pretty good at it. If you’re one of the many intrigued people who have recently given OpenAI’s artificial intelligence chatbot a whirl, then you’ll know where we’re coming from. Whether you asked it to rewrite your CV, pen a bedtime story for the kids, or finish a piece of work for you, the chances are it surprised you with the calibre of its response.

4 min read

Why no-code beats custom software and turnkey solutions for business

When looking to adopt automation to streamline processes and drive efficiencies, businesses are often faced with an important decision – whether to purchase a ready-to-use turnkey solution, or to invest in custom software.

3 min read

Common misconceptions about automation and what the real benefits are

When looking to adopt automation to streamline processes and drive efficiencies, businesses are often faced with an important decision – whether to purchase a ready-to-use turnkey solution, or to invest in custom software.

3 min read

Why organisations should take a holistic approach to automating customer journeys

By introducing automation technology, like our AI customer engagement platform, into their customer services, many businesses have saved considerable amounts of time and money that would otherwise have been spent on manually carrying out routine, low-value functions. In addition to this, automation has saved time and money for customers by delivering quick answers to simple questions, and solutions to non-complex issues.

5 min read

Why David beats Goliath in the battle to attract top tech talent

For many in the tech industry, getting a job with a big brand company may be seen as a dream career move to make at such an early stage of their career. However, newcomers to the sector should know that bigger does not necessarily mean better. This is because larger corporations can often be slow to adapt to new ways of working and thinking due to their sheer size, which can act as significant barriers when you’re trying to get your foot on the next rung of the ladder.

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