Insights & analytics
Accelerate your organisation
Constantly improve your customer experience and operations every day with askinsight; analytics and data insights that you can instantly take action on.
Introduction
Get actionable insights from across your organisation
Track your business-critical workflows in a dashboard that’s loaded with precise, real-time data to enable you to gain insights, identify trends and get a clear understanding of how well your organisation is delivering for your customers.
Your dashboard offers a clear view of your team performance, ongoing tasks, and more - giving you the tools to improve the way that you do business as well as a full-audit history of activity for compliance.
Unlock an open and growing ecosystem
Our platform is API centric, meaning it’s entirely open and we will never charge you to access your own data. We have a growing ecosystem of integrations, however we make it super easy for you to integrate with your existing systems with our well documented API.
This means that you can also connect our platform with your assets through integrated IoT Gateways to enable sensing, analytics and giving you the ability to seamlessly trigger automated actions as parts of workflows.
Features
Use insights to improve your customer service
Task Breakdown
Get a detailed view of all ongoing activities and responsibilities across your sites.
Average Closure Time
Monitor how long it takes to resolve issues and identify areas for efficiency gains.
Closure Rate & Reasons
Understand what’s getting resolved and why, with smart insights into task outcomes.
Urgency Overview
Prioritise effectively with visibility into the most critical open tasks by urgency level.
Conversation Ratings
Track the quality and effectiveness of your team's communication with residents or clients.
Get in Touch
Want to see more? Contact us to discover how the platform adapts to your workflow.