Put a stop to maladministration

Get a handle on your mould management
Avoid fines
Protect your reputation
Keep your residents safe
The Legal & General Affordable Homes logo in whiteWISAG logo
Askporter's desktop app dashboardReporting an issue and booking a maintenance visit through Askporter's assistant

Maladministration cases, fines, and reputational damage are on the rise. Most importantly, resident health is at risk.

Outdated compliance practices aren’t working, & further strain is incoming with Awaab’s Law soon becoming secondary legislation for social housing - read more on getting prepared for Awaab’s Law.

Gathering the right intel from residents is crucial, even more critical is having clear visibility on cases to respond effectively.

askporter’s welfare & compliance manager is designed to de-risk & manage the compliance process.

Proactive risk management: Track, assess, and mitigate compliance issues across your entire portfolio.
Efficient tenant communication: Strategically reach tenants across multiple channels to identify mould and other concerns, eliminating costly door-knocking.
Empower your team: Gather the right information from tenants, prioritise high-risk cases, and educate residents on prevention.

Don't wait for the crisis to hit. Book a meeting with our experts today and safeguard your residents' well-being while protecting your organisation's reputation.

Book a demo

Become prepared, avoid fines & keep residents healthy

Resident complaints are expected to increase 50 - 80% over the next 12 months.

The Housing Ombudsman

askporter can help you manage this demand & address potential issues proactively, particularly with condensation, damp & mould.

The dashboard of Askporter's Desktop app

Automate resident outreach & diagnoses

Efficient desk based assessments

Generate findings & share reports automatically

Benefits for you & your residents

A resident works on a laptop in a cozy, plant-filled space

To Residents

Immediate, user friendly way to engage & flag damp mould issues & concerns
Engage in any language & any communication channelEmail, Online, Whatsapp, SMS or Phone
Receive proactive education & guidance to mitigate risks of damp & mould
Personalised to the Resident & their Home
Just like a personal property manage
Keeps resident up to date, checks in to ensure that problem is resolved
Reports of assessments & works to be completed shared with resident automatically
A housing provider works on a laptop in a colourful office

To Housing Providers

Get proactive with Condensation, Damp & Mould. Self manage campaigns, focus on high risk properties/residents and appeal to low engagement residents en masse.
Break the cycle - monitor long term impact of maintenance works
Assess your portfolio at scale - visibility on high risk residents
Track all compliance risks tied to Awaab’s Law
Ensure efficient oversight with automatically generated reports of findings & pending work
Document your outreach efforts to show a commitment to early identification & resolution of potential issues.

74%
of customers prefer chatbots over a human corporate agent to solve their queries

Demand Sage Statistics Report 2024

Leave the outdated compliance process behind & embrace more effective operations for your housing association

Book a free consultation

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