For Commercial Property & Building Management Teams

Happy tenants drive lease renewals.

Equip your building managers with the power to ensure contract renewals, through giving tenants the service they demand.

askporter Operations puts every issue, every job and every provider on one accountable trail, from the moment a tenant reports a problem to the moment it's closed, evidenced and signed off.

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See askporter Operations

The askporter task manager dashboard displayed on desktop and mobile, showing due, response, and resolution metrics with donut charts, total tasks over time graph, and recent team activity.

Your software reality

You want a single source of truth.
What you've got is a paper trail scattered across four systems.

Before a formal work order even exists, an issue has usually already been reported somewhere: a call to reception, an email to the helpdesk, a message to a contractor who's juggling twenty other sites. By the time it becomes a ticket, nobody can say how long it's actually been outstanding. Reactive jobs get logged in one place and closed out in another, or not closed out at all, and there's no record to prove otherwise. Building managers end up trawling years of notes across spreadsheets, shared inboxes and phone logs just to answer a client's simple question: is this being handled?

What building managers and their clients ask for is consistent, in their own words: a single source of truth. A golden thread. One system of record. Every issue, every job, every provider on one accountable trail — so no task is ever forgotten, and the answer to "what's happening with this?" is always already on the page.

94%

of FM teams run their operation across multiple disconnected systems — spreadsheets, inboxes and legacy tools bridged by manual work.

43.8%

of team time goes on reactive work — chasing status, re-keying updates, and answering "where's this up to?"

60%

of clients raise concerns or threaten non-renewal when service delivery can't be evidenced. That's the exact risk a commercial lease renewal carries.

Source: askporter FM Survey, UK Omnibus, September 2025.

What askporter delivers

Powerful outcomes
building managers can measure

VISIBILITY

See an issue before it's a formal complaint

Every report — from a tenant, a contractor, or a walk-round inspection — lands in one place the moment it's raised, triaged and attributed to the right building and asset. No more discovering a problem when the client escalates it.

ACCOUNTABILITY

Give every job a documented trail

Customise how issues are raised to match your exact workflows. askporter prompts users for specific details based on the issue category—whether that's precise office locations for fabric repairs or asset tags and model numbers for HVAC maintenance.

CONTINUITY

Catch a slipping task before it's forgotten

SLA timers run per category, per building, per provider. When a job is trending toward breach, the building manager hears about it before the client does — not after the penalty clause is triggered.

RETENTION

Show tenants the data before they ask for it

Planned works notices, compliance updates and post-job satisfaction checks go out automatically. Tenants experience a building that's ahead of the problem — the single biggest driver of a renewed lease.

One platform, four people it works for

Built for the team accountable for the building

A facilities manager reviewing a task schedule on a laptop while a maintenance worker completes a job on-site, illustrating how askporter connects office-based task management with field operations.

Occupants

Tenants & Occupants

Wants to report a problem the way they'd send a message, know it's been received, and see when it's resolved — no app to download, no portal login.

Front of house

Reception, Concierge & External Helpdesk

Often the first point of contact for a reported issue — needs to raise a task in seconds, on whatever channel is already in front of them.

Day-to-day

Building & Site Manager

Runs the building day to day. Needs one dashboard for open jobs, contractor status and SLA position — not a scroll of WhatsApp threads and a shared inbox.

Portfolio oversight

Head of Facilities &
Regional Account Manager

Evaluates the platform alongside the building manager, or signs it off as the commercial lead. Wants one holistic view of performance across every building they're accountable for.

Simplicity is the goal.

One product. Four capabilities. All included.

One easy product for your team to use, from the first reported issue to the closed, evidenced job.

Illustration of a person reporting a ceiling water leak via chat, with askporter raising an urgent task and assigning it with an ETA

Task Raising

Every issue, in one place: from reception, from a tenant, from a QR code on the wall.

A tenant reports a leak from their phone. Reception logs a lift fault at the desk. A cleaning supervisor scans a QR code on a floor they've just inspected. Whichever channel it starts on, the issue is triaged, linked to the right building and asset, and ready for assignment before anyone's picked up the phone to the helpdesk.

Multiple reporting channels — online assistant, WhatsApp, email, or a QR code at the point of the issue. No app, no login.
Asset & Location Intelligence — each task is linked automatically to the right building, floor and asset, with context-aware questions for the issue type.
CAFM Integration — where you already run a CAFM, tasks sync through; where you don't, askporter carries the record.

See Task Raising

A facilities manager reviewing the askporter dashboard on a tablet, showing task response and resolution charts, total tasks over time, and a prioritised task list — with the AI assistant panel open alongside for real-time queries.

Control & Management

The layer where reactive jobs and compliance renewals run on the same trail.

SLAs are configured per building, per category, per contractor. A lift breakdown and a gas safety certificate renewal don't need the same clock, but they do need the same visibility. Work orders and quotes move through the approval path you set. When a job is heading for breach, the building manager is alerted before the penalty clause is — not after.

SLA Management — response and resolution targets by category, building and asset, with escalation before the window closes.
Task Assignment — route to the right in-house team or external contractor in one motion.
Task Management — one dashboard for every open, in-progress and closed job across the portfolio.
Work Orders & Quotes — raised and approved through your rules, with low-value quotes auto-approved where you allow it.

See Control & Management

Job delivery

Contractors arrive briefed. Every job closes with proof.

A contractor checks in by scanning a QR code at the asset — timestamp, location and job brief captured automatically, no app to install. Check-out confirms the job is done, and before-and-after photos attach directly to the record. When a job is closed, it's closed on evidence the building manager, the client and the tenant can all see.

Operative Job Management — full job brief, access codes and asset history delivered on check-in via QR code, WhatsApp or web link.
Photo Capture & Evidence — before-and-after photos timestamped against the work order, visible in real time.

See Job Delivery

A facilities manager using askporter to send a proactive maintenance notification, composing a message about a planned lift inspection and selecting which service users and contractors to notify — all from within the task record.

Outreach

Tell tenants before they have a reason to chase.

Planned works go out with advance notice, not as an email nobody reads. Compliance and safety campaigns reach every tenant in the right building, with a date-stamped record for the file. A satisfaction survey runs automatically after every job, feeding the exact data that predicts whether a lease gets renewed.

Planned Maintenance Notices — advance notice to occupants, with rescheduling options before the day.
Compliance & Safety Outreach — fire safety, access audits and welfare checks, delivered by building and audience, with a full record.
Client Satisfaction Surveys — automated post-job and periodic surveys, with results attributed back to building and provider.

See Outreach

Commercial property examples

How it works on site

Reactive maintenance

Lift fault reported from reception

The front-of-house team logs the fault as it's reported. askporter identifies the building, confirms the contact and raises a work order against the lift contractor with the SLA already attached. The contractor checks in by QR code on arrival; check-out confirms the fix with photo evidence — the building manager never had to chase a status update.

Contractor oversight

Verifying the cleaning spec actually ran overnight

Your cleaning contractor covers every floor across the building overnight. Operatives check in by QR code floor by floor, timestamping job start and finish, with photo evidence attached against the spec. By the time the first tenant arrives, the trail is already there — no more taking the invoice on trust.

Compliance and reactive, one trail

Gas safety renewal, alongside a routine repair

A gas safety certificate renewal is instructed and tracked as a task against its own SLA, in the same system as the reactive repairs coming in that week. The building manager sees both on one dashboard, with no risk a renewal date gets missed because it lived somewhere else.

Tenant experience

A planned works notice, and the survey that follows

Outreach sends tenants a week's notice ahead of a fire door inspection, with the option to flag a clash, and the inspection runs with photo evidence on every door. A short satisfaction survey goes out automatically once the job closes, building a record of tenant experience that speaks directly to the renewal conversation.

Illustration symbolising business growth and platform scale, alongside askporter's key performance statistics

Already using another product?

Keep it. askporter runs alongside, not instead of.

The single biggest reason a commercial property deal stalls is integration: a new platform that means keying the same job into two systems is a step backwards, not forwards. askporter isn't a rip-and-replace. Where a CAFM is already in place, Task Raising and Outreach can be bought standalone and feed straight into it — fixing how tenants and reception report an issue without touching the work-order engine already in use. Where the operation runs on spreadsheets, shared inboxes and a phone line today, Control & Management gives a single dashboard without a six-figure implementation or a six-month deployment.

Ready to give every building one accountable trail?

Book 30 minutes with us. Bring your current reactive-job log, one contractor SLA, and the last tenant issue you couldn't get ahead of. We'll show you what "first report to signed-off job" looks like across your portfolio — no CAFM deployment, no rip-and-replace.