Silent households, TSM reporting and Awaab's Law Phase 2 all demand outbound. askporter runs your compliance, welfare and satisfaction campaigns from one platform.
Over a third of households don't feel listened to by their landlord. The ones you never hear from aren't satisfied — they're silent, and the first sign of a problem is often an Ombudsman case, a regulatory notice or a Regulator of Social Housing rating that drops overnight. Proactive Care surfaces hazards before they're formally reported: automated mould and damp monitoring flags a problem and triggers a tenant check-in, so issues get caught and logged before they escalate into the kind of case that triggers the clock under worse conditions (no access, no prior contact, no paper trail).
Only 36% of tenants are satisfied with how their landlord handles complaints.
The strategic owner of the resident relationship. Residents who hear from you before they have a problem are more likely to say you listen. Proactive Care gives you that contact, a defensible audit trail for every regulatory conversation, and one platform your team can run campaigns from instead of three.
The people the outreach is for. No app to download, no portal to log into — messages arrive on WhatsApp, SMS or email, and they can reply in their own words, in their own language, on their own terms.
The team running the campaigns. Annual satisfaction surveys, welfare rounds and compliance letters go out from the same console. Responses come back in the resident's own words and are routed, scored and logged automatically — no manual transcription, no spreadsheet.
Rather than waiting for residents to reach out, Proactive Care lets you get ahead — checking in on residents, running compliance campaigns, and gathering TSM survey responses. Campaigns go out across WhatsApp, SMS and email. Residents reply in natural language. Responses are interpreted, routed and logged — and every interaction builds an audit trail the Regulator, Ombudsman or Board can inspect. askporter starts the conversation, not the resident.
Welfare & Wellbeing Check-ins — Custom proactive outreach to residents, including silent households — to identify issues before they escalate. Configured per client need.
Compliance Outreach — Custom event-driven outreach for mould, damp, fire safety and other regulatory requirements, with a full audit trail. Each programme configured and priced per IoT devices.
TSM Survey Campaigns — Automated Tenant Satisfaction Measures surveys delivered across your residents' preferred channels. Natural language responses, automatic result capture.
When the Regulator's reporting cycle begins, Proactive Care runs the TSM campaign across your portfolio. Residents reply on the channel they already use — WhatsApp, SMS or email. Responses are interpreted, scored and captured in real time. The raw audit trail is ready for submission before the window closes.
The household that never calls is often the one the Ombudsman hears from first. Proactive Care runs a welfare check-in across your silent households, interprets the responses (and the absences), and flags cases for a housing officer call — before the complaint becomes a case.
Sector regulation requires affected homes to receive a clear, documented communication. Proactive Care launches the campaign across your stock in one run, captures replies in the resident's own words, and builds the audit trail the Regulator will ask for — without adding a single letter to the outbound post tray.
Three weeks of rising humidity readings in Flat 14. The first move is a message to the resident: is the extract fan running, is there condensation, is the window vent open at night? The answers travel with the sensor trend into the ticket Proactive Care hands to the mould & damp workflow — not a raw alert, but "extract fan fault suspected, resident confirms window vent stuck, suggests fan replacement + mould survey."
Resident Engagement answers the phone. Smart Repairs fixes the boiler. Proactive Care is the only capability in the portfolio that runs outbound — landlord-initiated welfare, compliance and satisfaction campaigns that keep you ahead of the Regulator and the Ombudsman, not behind them.
Each campaign is designed, configured and priced for what it's actually doing — a one-off TSM cycle, a year-long damp and mould watch, an asset-register collection exercise. You pay for the programme, not for an internal headcount model that has nothing to do with how outbound works.
The campaign doesn't stop at outbound. Residents reply in natural language on WhatsApp, SMS or email — askporter interprets, scores and logs every response, so your TSM submission and your welfare log come from the same source of truth, not from two different systems and a reconciliation spreadsheet.
A TSM window. A compliance date. An IoT threshold. A data upload. Any of these can fire a programme — so your outbound runs on what's actually happening in the stock, not on whoever remembered to schedule the next send.
You have a TSM cycle to run, a tenant welfare outreach campaign to send out, or a one-off asset-register collection. Start with the programme. Design, configure and launch it on its own — no commitment to the full platform.
Launching a proactive outreach is only half the work. Our complete suite ensures you can instantly follow up, track, and resolve every resident issue from start to finish. [optional] Proactive Care sits perfectly alongside Resident Engagement and Smart Repairs—giving you all capabilities in one single product.
Whether you have one programme to run or a full resident journey to transform, Proactive Care is ready. Scope a standalone campaign, or see how the full askporter Housing platform handles every outbound, inbound and repair moment on one system. A 30-minute call is enough to know if it fits.
Best FM & Housing AI Platform
PropTech Innovation
Best Repairs & Maintenance
UK government-backed · externally audited
UK data residency by default
Documented data processing · DPA on request
AI governance framework · 2024 legislation
Best FM & Housing AI Platform
PropTech Innovation
Best Repairs & Maintenance
UK government-backed · externally audited
UK data residency by default
Documented data processing · DPA on request
AI governance framework · 2024 legislation