Illustration of a vetted tradesperson completing checked-off repair tasks while the resident confirms their satisfaction. Two landlords relax at home managing their portfolio from a phone and tablet

askporter Housing — for Private Landlords and Property Managers

Run your portfolio without building a team.

Every tenant contact answered. Every repair triaged and dispatched. Every trade vetted. You run the portfolio — askporter runs the helpdesk.

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For private landlords and the agents who run their portfolios

Twenty properties you self-manage, or two hundred you manage for others, the compliance doesn't care which.

A single rental used to mean a shoebox of receipts and a mobile number for emergencies. A portfolio with twenty properties, or two hundred managed on behalf of a dozen landlord clients — means a contact centre, a repairs team, and a national contractor panel. Different scale, same exposure: from 1 May 2026, the Renters' Rights Act makes every tenancy periodic, abolishes Section 21, and brings the Private Rented Sector into the same ombudsman regime social landlords already face. Whether you manage one tenancy or a thousand, the obligations are now the same — the resources to meet them usually aren't.

England's private rented sector houses 4.7 million households — and most landlords manage them without an agent, a team, or a single member of staff.

Source: English Housing Survey 2023–24, MHCLG

Outcomes you can measure

What changes when askporter runs the intake and vetted trades run the execution.

The askporter dashboard showing the main features

Reduce hours per property

Tenant contact, triage, scheduling and contractor dispatch stop depending on your phone. Your time goes to acquisition, yield and asset decisions — not to the Monday-morning inbox. Portfolio landlords managing 50+ units routinely describe the first month with askporter as "getting my weekends back" — the routine has been absorbed by the system, and the exceptions come to you pre-contextualised.

Hours back, per property, per month

Reduce out-of-hours exposure

A vetted UK trade is reachable at 11pm on Sunday — whether you are or not. Emergencies get attended, non-emergencies get scheduled, and the audit trail shows a landlord who responded, not one who was asleep. You stop carrying the on-call burden alone — and under the Renters' Rights Act regime, response evidence starts mattering whether the tenancy is periodic or fixed.

24/7 cover · national vetted-trades network

Increase first-time fix

Every job arrives with the diagnosis, photos, access notes and Schedule of Rates already attached. The contractor turns up with the right part. Return visits — and the conversations that come with them — drop sharply.

97% diagnostic accuracy (L&G benchmark)

Evidence every step

Every contact, triage, appointment and sign-off is timestamped and exportable. When the PRS Ombudsman or the Renters' Rights Act regime asks, the audit trail is already there, per tenancy. No reactive scramble through WhatsApp screenshots and email chains to reconstruct what happened — staying on top of compliance becomes a one-click export.

Full audit trail, per tenancy

Partnership · askporter × Checkatrade

Access to vetted UK tradespeople, no contractor network needed. 12 months free for new customers.

Learn about the partnership

One platform, four user types

Who feels the change first.

The portfolio landlord

You own the properties — twenty or two hundred, held directly or through a family company, run solo or with a small team. You don't want to run a helpdesk. askporter answers every tenant and dispatches every repair; you keep the decisions that actually matter.

Illustration of a landlord working at a desk while resident enquiries are handled automatically in the background

Tenants

They message on WhatsApp, email, or the channel they already use. They get an answer in minutes, an appointment within the day, and a contractor who arrives prepared.

Illustration of a tenant relaxing at home after reporting a repair issue, with an appointment confirmed and a contractor briefed and on the way

The property manager / managing agent

You run 200+ units across a dozen landlord clients. askporter scales your team without new hires, standardises the service you deliver per landlord, and replaces the trades list you keep rebuilding with a national vetted-trades network.

Illustration of a property manager reviewing a dashboard of repair jobs across multiple properties, including a circuit breaker fault and a fire door repair

The contractor

Jobs arrive pre-triaged, with photos, address, SOR and access instructions. Vetted status means the landlord or agent already trusts the trade. You spend more time fixing, less time explaining.

Illustration of a contractor receiving a pre-triaged repair job on their phone, fixing a leaking kitchen sink, and marking it complete

Customer receiving automated confirmation message on their phone after reporting an issue

Illustration of a customer service agent at a desk using an AI assistant to manage maintenance and cleaning tasks

A person reporting a facilities issue via the askporter chat assistant on their smartphone, illustrating how task raisers can log and track maintenance requests instantly from any location.

A facilities manager using askporter to send a proactive maintenance notification, composing a message about a planned lift inspection and selecting which service users and contractors to notify — all from within the task record.

Two capabilities and a trades network — one operating layer.

askporter Housing handles every inbound tenant contact and every repair from report to dispatch; a national vetted-trades network plugs into the same flow — so you never have to build one yourself.

Resident Engagement

Your tenants, on their channel, answered in minutes.

Tenants contact you on WhatsApp, SMS, email, web or phone. askporter answers, triages the enquiry, confirms details and books what needs booking. Your time is not the reply time. Routine queries — tenancy dates, bills, reference requests — resolve themselves; only the exceptions reach you.

Explore Resident Engagement

Smart Repairs

From tap reported to trade dispatched — without the phone call in between.

AI diagnoses the fault from the tenant's message and photos, matches it to the Schedule of Rates, books an appointment, and dispatches to a contractor. That contractor can be drawn from a national pool of vetted UK tradespeople — not a list you had to build and maintain yourself.

Explore Smart Repairs

Real-world Private Landloards scenarios

What this looks like when it's 11pm on a Sunday.

Illustration of a tenant reporting a leaking radiator via chat at night, with the job automatically logged and dispatched to a vetted plumber

Out-of-hours

A leaking radiator, 11pm Sunday

A tenant WhatsApps a photo. askporter classifies the leak as an emergency, confirms access, and dispatches to a vetted plumber on call for the postcode. The tenant gets a confirmed time within minutes. You find out when you check your phone on Monday — by which time the job is closed.

Scale without staff

A new portfolio onboarded overnight — yours or a client's

A portfolio landlord acquires 20 more units. A managing agent wins a new landlord client with 40. Either way, askporter onboards the existing tenants overnight — welcome message, tenancy data capture, repair history migration. There are no new hires. There is no new contact number. The first tenant you speak to personally is the one you choose to call yourself.

Renters' Rights Act readiness

From 31 May — and every tenancy gets its Information Sheet

The Act requires every new and existing tenant to receive the government's Information Sheet by 31 May. askporter sends it to the full portfolio automatically, records delivery per tenancy, and flags any non-deliveries for your attention. Compliance goes from a three-week project to a morning's review.

Four reasons. No pitch deck.

Why private landlords choose askporter over building or outsourcing.

Illustration representing operations management

The trades network, without building your own

Most repair-management tools assume you already have a contractor panel. You don't. With askporter you don't need one — a national network of vetted UK tradespeople is reachable from the same flow that handles the tenant conversation. Your panel scales the day you switch on. (Partnership-powered — see the partnership block above.)

Illustration representing per-programme pricing

Priced per unit

Accessible for a landlord who's built past a handful of properties, without enterprise procurement or a seat-based licence to negotiate. Per-unit pricing tracks the portfolio, whether that's a landlord's own twenty or an agent's two hundred across ten clients, with no ceiling on how you structure the cost with your landlord clients.

Illustration showing a housing management system connected to askporter

Works with your lettings platform

If wanted, askporter sits in front of the lettings and property management system you already run — handling the tenant conversation and the repairs flow without asking you to migrate. Your system of record stays where it is. The helpdesk becomes AI.

Illustration representing a regulatory compliance framework

Built for the Renters' Rights Act, not retrofitted

Periodic tenancies, Information Sheets, the PRS database, the PRS Ombudsman and every obligation it introduces has a timestamped audit trail in askporter from day one. You're not bolting compliance onto yesterday's process.

Proof — stats over named-customer story

Private landlords don't have the same named-customer story as a social landlord — but the proof runs through the same platform at institutional Housing scale.

Illustration symbolising business growth and platform scale, alongside askporter's key performance statistics

askporter Housing

97%

Diagnostic accuracy on repairs triage

The same triage engine routing your tenants runs at institutional Housing scale — so the first answer your tenant gets is the right one.

(measured at Legal & General Affordable Homes)

Platform scale

500,000+

Assets under management across askporter

From single-address portfolios to 200,000-home providers, on the same operating layer.

Vetted-trades access

National

UK-wide network of vetted tradespeople

A vetted UK trade reachable from the same flow that handles tenant contact and repairs triage — no contractor panel to build.

(Partnership-powered — see §06 for the partnership block and terms.)

Ready to run your portfolio without running a helpdesk?

See a live walkthrough built around your own portfolio — or your landlord clients' portfolios. The channels your tenants already use, the repairs you already deal with, the trades network you no longer need to build. Per-unit pricing starts at five properties. Typical go-live runs in weeks. Typical starting point: one portfolio, one weekend's set-up, Monday morning live.