Your team stops chasing approvals, contractors and residents. Smart Repairs automates the workflow — with an audit trail that runs from the first message.
Trusted by housing providers managing 500,000+ assets
Repairs sit in queues waiting for approval. Contractors call to confirm access that never happens. Residents wait without updates while teams chase by phone and email. The 2024/25 Tenant Satisfaction Measures show only 36% of tenants are satisfied with how their landlord handles complaints — much of that gap is not the work, it is the wait around the work. Awaab's Law adds a hard clock: 24 hours for emergencies, 10 working days to investigate damp and mould, 5 working days to begin safety works. Manual coordination cannot meet that timeline reliably.
"Only 36% of tenants are satisfied with how their landlord handles complaints."
Report a repair on WhatsApp, SMS, email or web — and get progress updates without picking up the phone. Confirm access in one tap; reschedule the same way.
See every active repair, every SLA and every approval — without a spreadsheet. The chasing happens in the system, not in your inbox.
Arrive briefed: asset history, access codes, arrival window. Update status in the same channel residents already use. Closure photos and feedback captured automatically.
A single record, one source of truth from first report to job sign-off. Audit-ready evidence for Awaab's Law and TSM, without separate compliance reporting work.
From report to resolution, with minimal intervention. Smart Repairs covers the entire repairs workflow. First, it captures the right information at the point of report — asset-aware questions, image recognition, vulnerability-aware prioritisation — and creates a system-ready task in your HMS or on the askporter platoform.Then, approval, scheduling, contractor briefing, and AI-driven appointment coordination so jobs get done on the first visit.Both parts work independently or alongside your existing HMS — Salesforce, MRI, Civica Cx, NEC Housing, Capita — via API or webhook.
Smart Task Raising — asset-aware task creation that captures the right information first time.
AI-driven conversations — AI deduces specific information from the conversation, such as identifying the appropriate trade, so questions and assignment are tailored to the issue.
HMS integration — sync tasks directly into your HMS (Salesforce, MRI, Civica Cx, NEC Housing, Capita) via API or webhook.
Intelligent Prioritisation — prioritisation of tasks driven by data the team already trusts: fault classification and resident vulnerability.
Automated task assignment — tailor task allocation to specific team members or departments to align with your operational requirements.
Workflow Automation — automated approval and scheduling chain from task raised through to appointment booked — no manual chasing required.
Access & Appointment Management — AI-driven access reminders and intelligent rescheduling to coordinate resident availability and reduce failed visits.
Appointment & Repair Notifications — resident notifications throughout the repairs journey — appointment confirmations, status updates and completion messages.
Vetted tradespeople (on demand) — through our Checkatrade partnership, access a network of vetted, insured tradespeople when in-house capacity runs short. Learn more
Out of Hours Partnership (coming soon) — through our PropCall partnership, transfer to pre-determined emergency support with a dedicated out-of-hours line.
A resident reports a broken window on WhatsApp. The task lands in the HMS with the right asset detail attached. Approval is automated, the appointment is booked, the contractor accepts. Nobody in the housing team picked up the phone or sent a chase email.
An operative arrives to fix a leak — no answer at the door. askporter pings the resident on WhatsApp: "We missed you. What's a better time?" The resident picks a new slot. The appointment is re-booked and the contractor re-briefed automatically — no call to the housing team, no ticket stuck in limbo.
A resident reports a fault with their electric shower. Before the task is raised, askporter asks for the model, when the fault started, and an image. The operative arrives briefed, with the right part. One visit, one fix.
Every interaction, decision and timestamp is captured from the moment the resident messages — so Awaab's Law clocks run from minute one, not from when someone first picks up the ticket. The evidence is built as the repair happens, not reconstructed afterwards.
Operatives arrive briefed with the asset history, model and fault detail captured at point of report — not handed a job slip and a postcode. First-time fix rates depend on what was asked at the start, and Smart Task Raising asks the right things.
Reminders, reschedules and arrival windows happen on the same WhatsApp thread, SMS chain or email the report came in on. There is no second portal for residents to remember and no app to download — which is why they actually respond.
Tasks arrive fully formed in your chosen system, where they can be managed as a task, job or work order. Your team picks them up complete, with no need to re-key the ticket.
A 30-minute conversation is enough to walk through the workflow with your numbers — repairs volume, no-access rate, current cycle time. We will show how Smart Repairs sits alongside your existing HMS, your contractors and your team.
Best FM & Housing AI Platform
PropTech Innovation
Best Repairs & Maintenance
UK government-backed · externally audited
UK data residency by default
Documented data processing · DPA on request
AI governance framework · 2024 legislation
Best FM & Housing AI Platform
PropTech Innovation
Best Repairs & Maintenance
UK government-backed · externally audited
UK data residency by default
Documented data processing · DPA on request
AI governance framework · 2024 legislation