Task Raising
A seamless way to raise requests - QR code, WhatsApp, email, or IoT
askporter Operations — Control & Management
Every job, every SLA, every site — in one view.
Jobs coordinated by spreadsheet and WhatsApp. SLAs slip before anyone notices. askporter Control & Management assigns, tracks and closes every job — with alerts before the breach.
Trusted by FM operators and internal estates teams managing 500,000+ assets
The helpdesk bottleneck.
You don't lose margin on delivery. You lose it on chasing.
Your manager's day doesn't start with actual work, it starts with chasing. Contractors on WhatsApp, new requests scattered across inboxes, SLA reminders manually set on calendars, and logs buried in a spreadsheet. Each new contract adds coordination overhead that costs margin before a single operative reaches a site. And when an SLA slips, the penalty is already booked by the time anyone notices. At WISAG, askporter Operations has moved 600,000+ tasks through a single management layer, replacing fragmented email and spreadsheet tracking with one clear audit trail from report to sign-off.
Integrating askporter has been a game-changer for us at WISAG. The AI-driven chatbot, Ellie, has transformed our communication processes, improving ticket escalations and responses, and enhancing our overall service quality. Our clients now experience seamless issue resolution and we have streamlined our operations across all departments.
Kira Rosenmeyer
Digital Transformation Manager at WISAG
What site managers measure
Four outcomes, from alert to review-ready.
In the operation, and around it.
Site Managers run it. Clients see it. Your team lives in it.
Operational Efficiency
Control & Management
The management layer of askporter Operations — where work gets assigned, tracked and closed off. For internal FM teams and smaller FM companies without their own CAFM, Control & Management is the platform. For those already running on an existing CAFM, Task Raising alone is usually the right fit. Control & Management connects Task Raising upstream and Job Delivery downstream — one system from report to sign-off, one helpdesk view across every site, every SLA, and every contract.
Task Pre-Approvals
(Coming soon)
Make sure tasks raised are the provider's responsibility and are approved before action — so your team doesn't work on issues that aren't yours to fix.
Work Orders & Quotes
(Coming soon)
Create work orders and request quotes before any work is carried out — and set quotes to automated approval where your business rules allow (e.g. below a defined value threshold).
Task Status Notifications
(Coming soon)
Everyone involved — task-raiser, operative, manager, client — gets the updates they need, automatically.
SLA Management
(Coming soon)
Configure response and resolution targets by task type and asset. Automatic escalation before SLAs are breached.
Task Management
(Coming soon)
Track, update and close jobs. Full visibility of open tasks, priorities and team workload from a single dashboard.
Task Assignment
(Coming soon)
Assign each task to the right person in your team based on asset and task type
Performance Dashboards
(Future release)
Real-time reporting on team efficiency, SLA adherence, completion rates, and asset-level job history.
Against your alternatives
Four things a spreadsheet or email inbox can't do
Works with your CAFM. Or without one.
Control & Management runs as the management platform for FM teams without a CAFM — and hands jobs cleanly into the one you already have. No rip-and-replace, no dual data entry.
One view from report to sign-off.
Every stage of a job: intake, triage, assignment, work order, quotes, completion, it all lives in one audit trail. One trail the client sees. One trail that holds up in a dispute.
Alerts before the breach, not after.
SLA escalations fire inside the response window, stopping a missed deadline before it becomes an expensive penalty. Your manager intervenes, not your client.
Priced on contract value, not per seat.
As your portfolio grows, Control & Management scales with contract value — not with the number of managers on your team. The management layer protects your margin instead of consuming it.
Scope 2 of 4 · For Managers and Clients · Requires Task Raising or Job Delivery
Control & Management
The management layer of askporter Operations — where work gets assigned, tracked and closed. For internal FM teams and smaller FM companies without their own CAFM, Control & Management is the platform. For those already running on an existing CAFM, Task Raising alone is usually the right fit. Control & Management connects Task Raising upstream and Job Delivery downstream — one trail from report to sign-off, one helpdesk view across every site, every SLA, and every contract.
Task Pre-Approvals — Make sure tasks raised are the provider's responsibility and are approved before action — so your team doesn't work on issues that aren't yours to fix.
SLA Management — Configure response and resolution targets by task type and asset. Automatic escalation before SLAs are breached.
Task Assignment — Assign each task to the right person in your team.
Task Management — Track, update and close jobs. Full visibility of open tasks, priorities and team workload from a single dashboard.one dashboard for open tasks, priorities and team workload
Task Status Notifications — Everyone involved — task-raiser, operative, manager, client — gets the updates they need, automatically.
Work Orders & Quotes — Create work orders and request quotes before any work is carried out — and set quotes to automated approval where your business rules allow (e.g. below a defined value threshold).
Performance Dashboards (future release) Real-time reporting on team efficiency, SLA adherence, completion rates, and asset-level job history.
Four operational moments.
When Control & Management matters most.
Reduce SLA breaches
Forty minutes before the SLA clock runs out.
A kitchen extract fan fails at an office building. The task was raised, auto-assigned, and acknowledged with an ETA. Forty minutes before the SLA window closes, the manager gets an escalation alert — not a penalty notice. The job is reassigned, completed within the window, and the contract's renewal conversation stays on track.
Reduce time from task raised to completion
One helpdesk, fifty sites, Monday morning.
Monday's backlog lands from every site. The ops manager opens one dashboard — not five inboxes, not a WhatsApp scroll. Every task shows status, owner, and SLA remaining. Assignments go out in minutes, not hours.
Reduce back-office overhead
The quote that approves itself — within your rules.
A contractor submits a low-value parts quote. It sits under the pre-set auto-approval threshold, so it moves through without a phone call. Anything above threshold still hits the manager's desk. Margin stays protected without a new coordinator on payroll.
Increase visibility across every job
The quarterly client review — with the answer ready.
The FM director walks into the client's QBR with SLA adherence, open jobs and completion rates already in hand. The client stops asking "why" and starts asking "what's next" — and the renewal conversation gets easier every quarter.
Ready to assign, track and close — without the chasing?
Control & Management runs the helpdesk for FM teams without a CAFM — and feeds cleanly into the one you already have. One audit trail from report to sign-off, across every site and every SLA. See what your operation looks like when the coordination runs itself.
Tech Innovation Awards 2026
Best FM & Housing AI Platform
Property Week Resi 2025
PropTech Innovation
Housing Innovation 2025
Best Repairs & Maintenance
Cyber Essentials Plus accredited
UK government-backed · externally audited
UK & EU hosted
UK data residency by default
GDPR compliant
Documented data processing · DPA on request
EU AI Act compliant
AI governance framework · 2024 legislation
Tech Innovation Awards 2026
Best FM & Housing AI Platform
Property Week Resi 2025
PropTech Innovation
Housing Innovation 2025
Best Repairs & Maintenance
Cyber Essentials Plus accredited
UK government-backed · externally audited
UK & EU hosted
UK data residency by default
GDPR compliant
Documented data processing · DPA on request
EU AI Act compliant
AI governance framework · 2024 legislation