— askporter FM Survey, 2025
askporter Operations – Task Raising
The fastest way to report an issue and the fastest way to get it fixed.
Instantly convert any QR code scan, WhatsApp message, email, or sensor alert into a structured work order. Under 60 seconds from "something's broken" to a categorised task, routed precisely to where it gets resolved whether that's your platform or ours.
The reporting moment
The cost of an operational issue skyrockets the moment it's poorly reported.
Someone spots a fault. They don't know who to call, don't have the app installed, don't want to log in to a portal they've never used. So they tell a colleague, or they don't report it at all. If they do, the ticket that reaches your help desk is half a sentence long — no asset, no location, no context. Your operative arrives, diagnoses the real issue, leaves to fetch the right part, and comes back the next day. 43.4% of SLAs are missed on average across UK FM. The root cause isn't your operatives. It's the 90 seconds of friction at the start.
How askporter gets every issue reported, routed, and actioned
Four outcomes you get, every time a task is raised the askporter way
For all stakeholders
Built for everyone in the task lifecycle.
Every user benefits from an improved workflow.
Improved Communications
Task Raising
The lowest-friction way for anyone to report an issue and the highest-quality task your operations team will ever receive. Multiple reporting channels, all accessible without an app or a login. AI-driven, asset- and location-aware questioning captures the right context for each type of issue. Self-help suggestions resolve minor issues before they are ever raised. Every task is created, categorised and routed automatically into your existing CAFM, or into askporter Operations.
Task Raising
(Coming soon)
Frictionless issue reporting via browser, WhatsApp, email or IoT trigger. No app, no login. Accessible via URL, QR code, email address or NFC tag.
Asset & Location Intelligence
(Coming soon)
Every task is automatically linked to the right asset and location. Context-aware questions capture the right information first time.
Self-Help & Triage
(Coming soon)
Suggested self-resolution steps before the task is even raised based on the asset and the issue type. Minor issues resolved without a callout.
CAFM Integration
(Coming soon)
Tasks feed directly into any existing CAFM or ticketing system via API or webhook. No rip-and-replace.
Knowledge Base and Integration
(Coming soon)
Resolve issues before they even become tasks by linking into your existing knowledge sources — SOPs, asset manuals, internal wikis.
Create Catalogues and Products
(Coming soon)
Manage products tied to assets — coffee refills to your coffee machines, toiletries to your washrooms — with pricing and operational data inside askporter.
Product Integration into Task Flows
(Coming soon)
Enable users to request new products when raising a task or reporting an issue with a specific asset. Raised issue and consumable request travel as one task.
Business impact
How teams use Task Raising day to day.
Faster resolution times, fewer missed tasks, and leaner operations. askporter's impact shows up where it matters most: in the numbers your business tracks every day.
Reduce time to raise and triage tasks
Vending machine in a distribution centre
A warehouse operative walks past a broken vending machine at 06:40. They scan the QR code on the wall, describe the issue in two messages, and a task is raised, categorised and routed to the right team — in under 60 seconds, without anyone calling the help desk.
Increase first-time fix rate
Faulty HVAC unit in a commercial office
An office worker scans a QR code on a meeting room wall and reports that the heating has failed. The platform’s automated diagnostics prompt them to input the flashing error code from the wall unit. Because askporter instantly pairs that code with the building's asset registry, the dispatched engineer arrives with the exact replacement sensor and tools needed. They fix it on the first visit.
Reduce time from task raised to completion
Coffee machine out of beans in the head office
An employee scans the QR code on the coffee machine and reports that it's out of beans. Because the machine is linked to a product catalogue inside askporter, the task doesn't just log an issue — it triggers a replenishment request for the right bean SKU, in the right quantity, routed to the right supplier. No ticket, no phone call, no follow-up. The machine is stocked before the next meeting.
Against your alternatives
Why Task Raising is different.
Any channel, any reporter
Four reporting channels including WhatsApp — not one. No app to download, no login, no training. The people who see issues are the people who report them.
Asset-aware AI at the point of report
askporter Operations knows what's being reported and asks the right follow-up questions to support your operational needs. What arrives at the help desk is a task, not a one-line ticket.
Sits alongside your CAFM
API and webhook routing into any existing system. Not a rip-and-replace. Replacement front end for the system you already paid for.
Customisable for Your Operations
Align askporter with your specific SOPs and approval workflows. It adapts seamlessly to your setup.
Which sounds like you?
Task Raising works two ways. Pick the path that matches your setup — the rest of the page applies to both.
You have a CAFM or IWMS
Keep your system. Transform the occupant experience.
Task Raising feeds categorised, enriched tasks straight into your existing CAFM via API or webhook. Your investment stays. Your team gets a front end that actually works for the people raising issues.
See how the integration works
You don't have a CAFM or IWMS
Start with Task Raising. Grow into the full operations platform.
Task Raising is the entry point. Add Control & Management when you need assignment, SLAs and dashboards. Add Job Delivery for field evidence and check-in/out. Add Outreach for proactive communications.
Explore askporter operations
Ready to automate your intake?
Book a 20-minute session. We'll show you Task Raising against your current help desk, and where it fits — whether you have a CAFM or not.
Tech Innovation Awards 2026
Best FM & Housing AI Platform
Property Week Resi 2025
PropTech Innovation
Housing Innovation 2025
Best Repairs & Maintenance
Cyber Essentials Plus accredited
UK government-backed · externally audited
UK & EU hosted
UK data residency by default
GDPR compliant
Documented data processing · DPA on request
EU AI Act compliant
AI governance framework · 2024 legislation
Tech Innovation Awards 2026
Best FM & Housing AI Platform
Property Week Resi 2025
PropTech Innovation
Housing Innovation 2025
Best Repairs & Maintenance
Cyber Essentials Plus accredited
UK government-backed · externally audited
UK & EU hosted
UK data residency by default
GDPR compliant
Documented data processing · DPA on request
EU AI Act compliant
AI governance framework · 2024 legislation