Task Raising
The fastest way to report an issue
askporter Operations — Job Delivery
Every operative arrives prepared. Every job has proof.
Your operatives shouldn't arrive at a job missing the access code, the asset history, or the instructions. Job Delivery gives them everything they need on the device they already use and gives you real-time visibility of every job on the ground, with photographic proof of completion.
Trusted by FM operators and internal estates teams managing 500,000+ assets
The field operations gap
Operatives arrive. The information doesn't.
Field operations live or die on the moment an operative arrives at a site. Too often, they arrive without the access code, without the asset history, without clarity on what's actually needed. The result: wasted call-outs, repeat visits, SLA breaches, and client complaints that land back on the operations manager's desk.
Most FM operators manage this through a patchwork of tools: printed job sheets, WhatsApp groups, phone calls to the helpdesk, paper sign-off forms, photos emailed in later. It is fragile, it does not scale, and when a client asks for proof of service the evidence is scattered across four systems and three inboxes.
The field operations gap
The last hundred metres break everything.
Field operations live or die on the last hundred metres — the moment an operative arrives at a site. Too often, they arrive without the access code, without the asset history, without clarity on what's actually needed. The result: wasted truck rolls, repeat visits, SLA breaches, and client complaints that land back on the operations manager's desk.
Most FM operators manage this through a patchwork — printed job sheets, WhatsApp groups, phone calls to the helpdesk, paper sign-off forms, photos emailed in later. It is fragile, it does not scale, and when a client asks for proof of service the evidence is scattered across four systems and three inboxes.
What Job Delivery delivers
Four outcomes. One capability.
In the operation, and around it.
Built for teams responsible for making sure the works gets done.
FM companies
Full operational control without a separate contractor management system — suitable where operatives are employed or long-term subcontracted, or working as freelancers.
Internal estates with DLO
End-to-end visibility of in-house maintenance, cleaning, and engineering teams across a portfolio of buildings — with the ability to reach verified external contractors via Checkatrade when in-house capacity isn't enough.
Improved Transparency
Job Delivery
Job Delivery closes the gap between a job being assigned and a job being signed off. Operatives get the full briefing on the device they already use. They check in and out through WhatsApp, a QR code, or an NFC tag. They capture before-and-after photos as evidence. Managers watch it happen in real time, and the task raiser gets a completion confirmation and feedback request without anyone chasing anyone.
Job briefing
(Coming soon)
Full task context, access codes, asset history, and instructions delivered before arrival.
Check-in and check-out
(Coming soon)
Via WhatsApp, QR code, or NFC tag, with timing alerts if running late.
Before-and-after photo capture
(Coming soon)
Evidence and quality assurance captured in the flow, not bolted on afterwards.
Real-time job status
(Coming soon)
Visible to managers and task raisers. No chasing, no "where are we with this?"
Automatic feedback request
(Coming soon)
Sent to the task raiser on completion, closing the loop on service quality.
AI-powered job scheduling
(Coming soon)
The AI scheduling assistant coordinates appointment times automatically.
Appointment management
(Coming soon)
Automated reminders, alerts, and access information ahead of each job.
No app to download. Multi-channel by design.
From intake to sign-off.
From task raised to job completed — one platform.
1
Task Raising
Captures the issue at source — via QR, WhatsApp, email, or IoT trigger.
See Task Raising
2
Control & Management
Assigns, tracks, and monitors the job — SLA configuration, escalation, dashboards.
See Control
3
Job Delivery
The on-the-ground execution — briefing, check-in/out, evidence, feedback.
You are here
4
Outreach
Proactive outbound — maintenance notices, satisfaction surveys, compliance.
See Outreach
Four moments Job Delivery earns its place
How teams use it.
Increase first-time fix rate
The engineer arrives — and doesn't call back.
A boiler fault is reported at a serviced-office building. Before the engineer leaves the van, askporter has sent the full brief to WhatsApp — asset make and model, last service date, access code for the plant room, contact on site. The engineer arrives with the right part on the van. One visit, resolved. The task raiser gets a completion confirmation and a satisfaction request — automatically.
Photographic proof of service
The cleaner who doesn't waste a trip.
A scheduled end-of-tenancy clean at a multi-let site. The access arrangements change at short notice. Appointment management pushes the updated access info to the operative ahead of arrival (coming soon). They check in via NFC tag at the door. No call to the helpdesk, no wasted truck roll, no "no-access" line item on the monthly report.
Reduce back-office overhead
The Monday morning contract review.
A cleaning contract is up for renewal. The client wants evidence, not assurances. Before-and-after photos are already attached to every completed job — timestamped, location-tagged, captured in the flow. The account manager exports six months of proof in minutes. The renewal conversation shifts from defence to expansion.
Reduce SLA breaches
The manager who sees it before the client does.
An engineer is running late on a critical SLA job. Timing alerts flag it to the manager in real time. They reassign or communicate before the breach — and before the client notices. What used to be a complaint becomes a non-event.
Four moments Job Delivery earns its place
Four scenarios. One tool.
1
Visit resolved
Increase first-time fix rate
No calls before, no callbacks after.
An HVAC fault is reported at a serviced-office building. Before the engineer leaves the van, askporter has sent the full brief to WhatsApp — asset make and model, last service date, access code for the plant room, contact on site. The engineer arrives with the right part on the van. One visit, resolved. The task raiser gets a completion confirmation and a satisfaction request — automatically.
0
Wasted call-outs
Reduce no-access visits
The cleaner who doesn't waste a trip.
A scheduled end-of-tenancy clean at a multi-let site. The access arrangements change at short notice. Appointment management pushes the updated access info to the operative ahead of arrival coming soon. They check in via NFC tag at the door. No call to the helpdesk, no wasted call-outs, no "no-access" line item on the monthly report.
6
Months of proof in minutes
Photographic proof of service
The Monday morning contract review.
A cleaning contract is up for renewal. The client wants evidence, not assurances. Before-and-after photos are already attached to every completed job — timestamped, location-tagged, captured in the flow. The account manager exports six months of proof in minutes. The renewal conversation shifts from defence to expansion.
0
Complaints
Reduce SLA breaches
The manager who doesn't have to watch the clock.
An engineer is running late on a critical SLA job. Job Delivery sends an automatic delay alert to the client contact before the window closes — no manager has to spot it first, no one has to make an awkward call. The client knows before they notice. What used to become a complaint becomes a non-event.
Built for the people running the operation.
For facilities management operators
First-time fix rate, SLA adherence, and client retention. Job Delivery improves all three — by fixing the handover from manager to operative.
For internal estates
Occupants know who is coming and when. The estates team sees jobs complete in real time. Any issues surface immediately, resolved before they become complaints.
For cleaning & soft services
Operatives check in and out on arrival and completion: timestamped, location-tagged, automatic with job specific instructions available straight away.
On the roadmap
Coming next.
Two features in development — already shaping how teams will schedule and coordinate
Smart Scheduling
The AI scheduling assistant coordinates appointment times between operatives and task raisers. It can be built around your rules, with no manual coordination.
Appointment Management
Automated reminders, alerts, and access information sent to operatives ahead of each job. Appointment issues can be handled directly — no coordination back-and-forth.
Platform fundamentals
Built for operations reality
"Through the askporter platform, we offer our customers the possibility to contact us at any time to report issues or ask for help."
Works with your system
Job Delivery feeds into and out of your existing CAFM, HMS, or ERP via API and webhook. No rip-and-replace.
Security & Compliance
Cyber Essentials certified. GDPR compliant. EU AI Act aligned. Hosted in the UK and EU. Job data stored securely, never shared.
Field-Ready Design
Lightweight interface optimised for field use. Low-bandwidth friendly. Operatives get full job context on any device — no desktop required.
Proven in Operations
Built for operations teams from day one — operations-specific data models, job workflows, operative communication patterns. Not an HR or sales tool adapted.
First-time fix, every time. We can show you how.
30-minute demo. Real operative workflows. Real job briefing data. Not a slide deck.
Tech Innovation Awards 2026
Best FM & Housing AI Platform
Property Week Resi 2025
PropTech Innovation
Housing Innovation 2025
Best Repairs & Maintenance
Cyber Essentials Plus accredited
UK government-backed · externally audited
UK & EU hosted
UK data residency by default
GDPR compliant
Documented data processing · DPA on request
EU AI Act compliant
AI governance framework · 2024 legislation
Tech Innovation Awards 2026
Best FM & Housing AI Platform
Property Week Resi 2025
PropTech Innovation
Housing Innovation 2025
Best Repairs & Maintenance
Cyber Essentials Plus accredited
UK government-backed · externally audited
UK & EU hosted
UK data residency by default
GDPR compliant
Documented data processing · DPA on request
EU AI Act compliant
AI governance framework · 2024 legislation