For Transport Hubs & Infrastructure

Nothing goes unnoticed in a public space. Not even for a minute.

A station, depot or terminal is a public-facing, safety-critical estate running around the clock. A broken lift, an unattended hazard, or a maintenance job that slips isn't just an SLA miss, it can become a safety incident.

askporter Operations gives frontline staff, control rooms and estates leads one accountable trail across every site, asset and report.

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See askporter Operations

The askporter task manager dashboard displayed on desktop and mobile, showing due, response, and resolution metrics with donut charts, total tasks over time graph, and recent team activity.

Your estate reality

You want nothing to slip in a space the public walks through. Today, you find out when someone reports it, or worse, when it becomes an incident.

A transport hub runs continuously, with heavy public footfall and safety-critical assets, lifts, escalators, barriers and lighting, that can't be allowed to sit broken. The first pain point is visibility: knowing what's wrong, where, and how urgent it is, before it's reported as an incident rather than a routine fault. The systems underneath are a specialist transport or infrastructure CAFM system, station logbooks, and a control room radio channel, none of which give one connected view.

94%

of FM teams run their operation across multiple disconnected systems, spreadsheets, inboxes and legacy tools bridged by manual work.

43.8%

of team time goes on reactive work: chasing status, re-keying updates, and answering "where's this up to?"

9,000+

users across WISAG managed sites, our largest live deployment, running the same platform at real scale.

Sources: askporter FM Survey, UK Omnibus, September 2025. WISAG deployment data, presented as our flagship customer, not as transport-sector-specific proof.

What askporter delivers

Four outcomes for an estates or control-room lead running a transport site.

At a glance

See every site, not one location at a time

Every reported issue, wherever it's raised, lands against the right building, platform or asset in one place, so the estate-wide picture doesn't need assembling from a radio log and a spreadsheet.

Nothing missed

Get the alert before the miss becomes an incident

SLA timers run per category, per site, with safety-critical assets prioritised. When a job is trending toward breach, the escalation happens automatically, not when someone happens to notice.

Every raiser, one system

Frontline staff and control rooms, one place to log it

Whoever spots the issue, whichever team they sit in, the task lands the same way, triaged and attributed, instead of living in a radio call or a logbook entry.

Evidence, not memory

A record of what was checked, and when

Walkarounds and safety checks are logged stop by stop as they happen, so "was that checked today?" has an answer on the record.

One platform, built for all.

Built for everyone accountable for a transport site.

A facilities manager reviewing a task schedule on a laptop while a maintenance worker completes a job on-site, illustrating how askporter connects office-based task management with field operations.

Task raisers

Station / Terminal Staff

First to spot a fault on the floor. Needs to log an issue in seconds, from wherever they're standing.

Site operations

Control Room / Estates Manager

Owns the site day to day and wants the at-a-glance view without chasing status across radio, logbook and spreadsheet.

Estate leadership

Head of Airport / Train Station Operations

Signs off the budget and answers for safety and uptime under scrutiny.

Safety & compliance

Head of Safety & Assurance

Accountable for the safety-critical estate, and for evidencing that every check happened.

Simplicity is the goal.

One platform for your operations.

One platform everyone on the site already knows how to use, from station staff on the concourse to the control room.

Illustration of a person reporting a ceiling water leak via chat, with askporter raising an urgent task and assigning it with an ETA

Task Raising

Quick reporting for a hazard, a fault, or a broken asset, wherever staff are standing.

Station staff scan a QR code on a broken fitting mid-shift. Every route lands the issue in the same place, triaged and linked to the right building and asset, ready for assignment.

Multiple reporting channels: online assistant, WhatsApp, email, or a QR code at the point of the issue.
Asset & Location Intelligence: each task linked automatically to the right building, floor and asset.
Self-Help & Triage: minor issues get a suggested fix before a job is even raised.
CAFM Integration: where an enterprise CAFM or infrastructure system is already in place, tasks sync straight through.

See Task Raising

A facilities manager reviewing the askporter dashboard on a tablet, showing task response and resolution charts, total tasks over time, and a prioritised task list — with the AI assistant panel open alongside for real-time queries.

Control & Management

The at-a-glance view, with safety-critical assets prioritised.

SLAs are configured per building, per category, per team. A single dashboard shows every open, in-progress and closed job across the whole estate. When a job is heading for breach, especially on a safety-critical asset, the escalation fires automatically.

SLA Management: response and resolution targets by category, building and asset, with automatic escalation.
Task Assignment: route to the right in-house team or external contractor in one motion.
Task Management: one dashboard for every facilities job across every site.
Work Orders & Quotes: raised and approved through your rules.

See Control & Management

Job delivery

A walkaround or repair that leaves a record, not a logbook entry.

A maintenance or security walkaround is built from a series of stops, checked in by QR code as it's completed. Before-and-after photos attach directly to the record, so a completed check is evidenced, not just marked done in a logbook.

Operative Job Management: full job brief and asset history delivered on check-in via QR code or web link.
Photo Capture & Evidence: before-and-after photos timestamped against the job.
Supplier Assignment: assign external contractors inside the same flow as in-house teams.

See Job Delivery

A facilities manager using askporter to send a proactive maintenance notification, composing a message about a planned lift inspection and selecting which service users and contractors to notify — all from within the task record.

Outreach

Planned works communicated before the public notices anything's changed.

Planned maintenance and compliance campaigns go out to the right site and audience with a dated record, instead of a paper notice that may or may not get put up in time.

Planned Maintenance Notices: advance notice, with rescheduling options before the day.
Compliance & Safety Outreach: campaigns delivered by building and audience, with a full record.
Client Satisfaction Surveys: automated feedback, attributed back to building and team.

See Outreach

Transport hub examples

How this works across a site.

Safety-critical, fast

An escalator or lift fault, tracked with a faster SLA than routine repairs.

Because a stalled escalator or lift in a public area carries safety and accessibility risk, it's flagged as safety-critical and routed with an escalation clock that's tighter than a routine fault.

Hazard reporting

A hazard on a platform or concourse, reported in seconds.

Staff scan a QR code on a nearby panel to flag a spill, a loose tile or an obstruction, without needing to radio it in and hope someone's listening.

Clear safety records

A safety walkaround, stop by stop.

A security or maintenance walkaround covers a defined route through the site. Each checkpoint is scanned as it's reached, leaving a timestamped record rather than a logbook signature at the end of a shift.

At a glance

The shift-handover view, across every site.

Instead of a verbal handover and a logbook read-through, the incoming team sees open jobs, SLA position and anything trending toward breach on one dashboard.

See how Operations fits together across your estate.

Fifteen minutes is enough to see how every report, job and check on a transport site lands in one accountable trail.