For Hospitality & Hotel Facilities

A guest doesn't file a maintenance ticket. They leave a review.

A dripping tap, a broken lamp, air conditioning that won't cool a room, none of these are emergencies, but they all shape whether a guest comes back.

Right now that report probably starts with a phone call to the front desk, gets relayed by radio to engineering, and never quite makes it into a system either department can see. askporter Operations gives front desk, housekeeping and engineering one accountable trail for every guest-impacting issue. So issues get resolved faster.

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See askporter Operations

The askporter task manager dashboard displayed on desktop and mobile, showing due, response, and resolution metrics with donut charts, total tasks over time graph, and recent team activity.

Your property reality

Every guest-reported issue is a review in waiting. Manage issues fast to keep your reviews glowing.

A guest-reported issue in a hotel usually starts at the front desk or through housekeeping, gets relayed to engineering by phone or radio, and rarely ends up documented anywhere either department can check later. Nobody's hiding the status, there just isn't one connected record, so "has this been fixed?" means someone has to go and ask. The system underneath is typically the Property Management System stretched to do a job it was never built for, plus phone, radio and WhatsApp between departments.

94%

of FM teams run their operation across multiple disconnected systems, spreadsheets, inboxes and legacy tools bridged by manual work.

43.8%

of team time goes on reactive work: chasing status, re-keying updates, and answering "where's this up to?"

Source: askporter FM Survey, UK Omnibus, September 2025.

What askporter delivers

Powerful otcomes hotels & resorts.

At a glance

See every guest-reported issue, not just what's escalated

Every reported issue, whether it comes from front desk, housekeeping or a guest directly, lands against the right room, floor or asset in one place.

Nothing missed

Get the alert before a fault becomes a review

SLA timers run per category, with guest-impacting issues prioritised. When a job is trending toward breach, the escalation happens automatically, before a guest has to ask twice.

Every raiser, one system

Front desk, housekeeping and engineering, one place to log it

Whoever hears about the issue first, whichever department they sit in, the task lands the same way, triaged and attributed, instead of living in a radio call or a handover note.

Evidence, not memory

A record of what was checked, and when

Room checks and planned maintenance are logged as they happen, so "has this been fixed?" has an answer on the record, not a guess at handover.

One platform, built for all those who manage guest issues

Built for everyone accountable for the guest experience.

A facilities manager reviewing a task schedule on a laptop while a maintenance worker completes a job on-site, illustrating how askporter connects office-based task management with field operations.

Task raisers

Front Desk & Housekeeping

First to hear about a guest-reported issue. Needs to log it in seconds, without leaving a guest waiting at the desk.

Property operations

Engineering / Facilities Manager

Owns maintenance day to day and wants one view of what's open, without chasing status by radio.

Property leadership

General Manager / Asset Manager

Signs off the budget and answers for guest satisfaction scores under scrutiny.

Portfolio oversight

Director of Engineering, multi-property

Compares performance across properties and asks how anything new fits alongside the PMS.

Simplicity is the goal.

One platform for your operations.

One platform every department already knows how to use, from the front desk to the general manager.

Illustration of a person reporting a ceiling water leak via chat, with askporter raising an urgent task and assigning it with an ETA

Task Raising

Quick reporting for a guest issue, without a call to the front desk.

A guest scans a QR code in-room to report a fault, or front desk logs it on their behalf in seconds. Every report is triaged and linked to the right room and asset, ready for assignment, without a radio call to engineering and a hope it gets through.

Multiple reporting channels: online assistant, WhatsApp, email, or a QR code at the point of the issue.
Asset & Location Intelligence: each task linked automatically to the right room, floor and asset.
Self-Help & Triage: minor issues get a suggested fix before a job is even raised.
CAFM Integration: where a facilities or hospitality operations system is already in place, tasks sync straight through.

See Task Raising

A facilities manager reviewing the askporter dashboard on a tablet, showing task response and resolution charts, total tasks over time, and a prioritised task list — with the AI assistant panel open alongside for real-time queries.

Control & Management

The at-a-glance view, with guest-impacting issues prioritised.

SLAs are configured per category, per room type, per team, so a guest-facing fault and a back-of-house repair don't share the same clock. A single dashboard shows every open, in-progress and closed job across the property. When a job is heading for breach, the escalation fires automatically.

SLA Management: response and resolution targets by category, building and asset, with automatic escalation.
Task Assignment: route to the right in-house team or external contractor in one motion.
Task Management: one dashboard for every job across the property, or every property in a portfolio.
Work Orders & Quotes: raised and approved through your rules.

See Control & Management

Job delivery

A room repair that closes with proof, before housekeeping needs the room back.

An engineer checks in by QR code at the asset, sees the job brief and any access notes, and completes the fix. Before-and-after photos attach directly to the record, so a room can be released back to housekeeping on evidence, not just a verbal "it's done."

Operative Job Management: full job brief and asset history delivered on check-in via QR code or web link.
Photo Capture & Evidence: before-and-after photos timestamped against the job.
Supplier Assignment: assign external contractors inside the same flow as in-house teams.

See Job Delivery

A facilities manager using askporter to send a proactive maintenance notification, composing a message about a planned lift inspection and selecting which service users and contractors to notify — all from within the task record.

Outreach

Planned works scheduled around occupancy, not against it.

Planned maintenance and compliance campaigns, fire safety checks and PPM windows, go out to the right team with a dated record, timed against occupancy patterns rather than clashing with a guest's stay.

Planned Maintenance Notices: advance notice to occupants, with rescheduling options before the day.
Compliance & Safety Outreach: campaigns delivered by building and audience, with a full record.
Client Satisfaction Surveys: automated feedback, attributed back to building and team.

See Outreach

Hospitality examples

How it works on site

Guest-facing, fast

A guest reports an issue without calling the front desk.

A guest scans a QR code in-room to flag a fault, air conditioning, a light, a tap. It's triaged and routed to engineering immediately, with the room and asset already identified.

Front desk to engineering

A handover that doesn't rely on memory.

Front desk logs a guest complaint at check-in. Engineering sees it immediately, with priority reflecting guest impact, rather than waiting for a shift handover conversation to surface it.

Planned around occupancy

PPM scheduled into a quiet window, not peak arrivals.

Planned maintenance on shared plant or room assets is scheduled against occupancy patterns, so routine work doesn't collide with a busy check-in day.

At a glance

The daily briefing view, across every department.

Ahead of a morning operations meeting, the facilities lead doesn't need to chase status from three departments separately. One dashboard already shows open jobs, SLA position and anything trending toward breach.

Illustration symbolising business growth and platform scale, alongside askporter's key performance statistics

"Does this integrate with our PMS?"

askporter Operations doesn't replace your PMS. It covers the trail your PMS was never built for.

Hospitality properties run reservations, rates and guest records through a Property Management System, and anything new has to earn its place alongside it rather than duplicate it. askporter Operations sits next to the PMS and owns the maintenance and facilities trail: the report, the triage, the SLA clock, the assignment, the evidence, and the record of what happened, the part a reservations system typically doesn't handle well. What integration looks like for a specific PMS is a technical conversation we'd rather have properly than promise loosely.

See how Operations fits together across your property.

Fifteen minutes is enough to see how every guest-reported issue, job and room check lands in one accountable trail.