Residents don't wait for office hours. Compliance doesn't wait for anyone. askporter Housing handles the journey from first message to completed job, freeing your team to focus on providing better homes.
Trusted by providers managing 500,000+ assets
Most housing teams are running two operations at once. The first is reactive: a contact centre absorbing calls, emails and forms about everything from rent statements to leaking pipes — most of which could be answered or triaged automatically. The second is regulatory: Awaab's Law set the clock at 24 hours for emergencies and 10 working days to investigate damp and mould, with Phase 2 widening the hazard list in 2026. UK social housing R&M spend reached £10bn in 2024/25, up 13% year-on-year. The teams doing the work haven't grown to match. Something has to give — and the obvious lever is everything between "resident reports it" and "operative fixes it".
"Only 36% of tenants are satisfied with how their landlord handles complaints."
Listens and keeps tenants informed
Proactive updates at every stage mean tenants aren't left in the dark.
Time taken to complete repairs
Perceived speed improves even when actual repair times don't change.
Satisfaction with repairs
Less rework, fewer return visits, better outcomes reported by residents.
Repair speed and communication
No-access visits drop. Contractor time stops being wasted on empty properties.
Anyone reporting an issue — a leak, a broken lock, a safety concern. They need to raise it in seconds, on WhatsApp, SMS, email, or web, without an app or a login.
The people fielding calls and messages every day. They need routine reports triaged and logged automatically, so their time goes on the complex cases that actually need a person.
The people allocating contractors and closing out jobs. They need an accurate diagnosis and the right details captured at first contact, so operatives turn up prepared and no-access visits fall.
The people accountable for regulatory and audit performance across the portfolio. They need every report, response, and resolution logged automatically — an audit trail they can stand behind, not one they have to chase.
The voice of your housing service, on every channel. Residents reach out by WhatsApp, SMS, email, or web and get instant, accurate answers in their own language: a tenancy question, an appliance manual, a damp patch reported with a photo. askporter handles the conversation.
Tenancy & Property Guidance — instant answers to policy, tenancy and FAQ questions without a call to the office.deflect issues that don't need a work order; escalate the ones that do.
Maintenance Triage & Self-Help (incl. Mould & Damp) — guided diagnosis with asset-specific self-help, structured mould and damp reporting with vulnerability-aware prioritisation.
24/7 Resident Support — AI-powered conversations across WhatsApp, SMS, email and web, in any language.any channel, any occupant, issue reported in seconds rather than minutes.
Multilingual support — designed for diverse communities, no separate configuration per language.
Seamless escalation — when human judgement is needed, your team gets the full context.
The result: Fewer calls to the office. Faster answers for residents. And a record of every interaction, automatically.
From report to resolution, with minimal intervention. Smart Repairs covers the full repairs lifecycle — capturing the right information at the first report, then automating approval, scheduling, and access coordination. Smart Task Raising uses asset-aware questioning and image recognition to capture complete, system-ready tasks first time, with vulnerability-aware prioritisation. Workflow & Access then drives each task through to a confirmed appointment with the right contractor, sends AI-driven reminders that cut failed visits, and keeps residents updated at every stage. Tasks sync into the HMS you already run, via API or webhook — no parallel system, no rekeying, no manual chasing between teams.
Smart Task Raising — asset-aware questioning that captures the right data first time, with image recognition for diagnosis.
Workflow Automation — automated chain from approval through to scheduled appointment.
Access & Appointment Management — AI-driven reminders and rescheduling that reduce failed visits.
Task Update, Appointment & Repair Notifications — residents informed at every stage of the job.
HMS integration — tasks routed via API or webhook into the system you already run.when human judgement is needed, your team gets the full context.
askporter starts the conversation, not the resident. Proactive Care reaches out at the right moment — TSM survey campaigns, welfare and wellbeing check-ins for silent households, and compliance outreach for mould, damp, fire safety, and other regulatory programmes, delivered by WhatsApp, SMS, or email with no app required. Each campaign is configured around your data and your obligations, with natural-language responses captured automatically and a full audit trail for every interaction.
Multichannel delivery — WhatsApp, SMS, email — natural language responses, no app required.
TSM Survey Campaigns — automated Tenant Satisfaction Measures across preferred channels, with natural language responses captured automatically.
Welfare & Wellbeing Check-ins — proactive outreach to silent households, configured per client need.
Compliance Outreach — event-driven programmes for mould, damp, fire safety and other regulatory requirements, each with a full audit trail.
Configured per programme — built around your data and your regulatory obligations.
The result: Better TSM scores, earlier identification of vulnerable residents, and compliance evidence built up continuously rather than scrambled together at deadline.
The 11pm boiler failure — A resident's boiler stops working at 11pm. They message askporter on WhatsApp. Within minutes, they've been guided through a safe reset using their specific boiler model — no call to the office, no emergency callout, no overtime cost, and the resident can have a bath...
Reduce inbound requests
A damp patch reported with a photo — A resident sends a photo of mould on a bathroom wall. askporter asks structured follow-up questions, captures vulnerability context, raises the task with a complete audit trail, and routes it into the HMS — starting the Awaab's Law clock with the evidence already in place.
Compliance and audit trail
A leaking pipe fixed on the first visit — A resident reports a leak. askporter asks asset-specific questions, captures supporting images, schedules the appointment and reminds the resident the day before. The operative arrives with the right part. One visit, one fix.
Increase first-time fix rate
SMS, email, web today — WhatsApp coming soon. One platform, every channel. Residents reach out where they already are. No app to download. No portal to log into.
Tasks sync into your housing management system via API or webhook. No rip-and-replace. No parallel system to maintain. No procurement battle to fight before you can deploy.
A full audit trail in every job. Vulnerability-aware prioritisation by default. Evidence for your Tenant Satisfaction Measures captured automatically. It's ready before the regulator asks.
Resident Engagement, Smart Repairs and Proactive Care in one platform — no module-by-module procurement, no version mismatches, no bolt-ons to integrate later.
A short walkthrough of the three capabilities in action — a resident message resolved in Resident Engagement, a repair running through Smart Repairs, and a TSM campaign going out via Proactive Care. One platform, three moments.
L&G Affordable Homes manages a growing portfolio of social and affordable rented homes across the UK. The brief was clear: deliver responsive, modern resident communications at portfolio scale, without expanding the contact centre headcount in line with new units. The team needed to handle every inbound — first contact, repair report, tenancy query — without compromising the response quality residents and the regulator both expect.
With askporter Housing, residents now reach out by SMS, email and web — soon to include WhatsApp — and get instant answers in any language. AI triages every conversation, diagnoses repair issues with 97% accuracy, and routes tasks straight into the HMS. The contact centre handles exceptions and vulnerability cases. askporter handles everything else — at any hour, in any language.
97%
4.2
500,000+
See askporter Housing in your environment. We'll walk you through Resident Engagement, Smart Repairs and Proactive Care — and show you exactly how it integrates with the HMS you already run. Thirty minutes, no slides, your data flow on screen.
Best FM & Housing AI Platform
PropTech Innovation
Best Repairs & Maintenance
UK government-backed · externally audited
UK data residency by default
Documented data processing · DPA on request
AI governance framework · 2024 legislation
Best FM & Housing AI Platform
PropTech Innovation
Best Repairs & Maintenance
UK government-backed · externally audited
UK data residency by default
Documented data processing · DPA on request
AI governance framework · 2024 legislation
