Facilities Management Providers
Win more contracts. Deliver them with fewer people in the office.
askporter Operations
Automate your helpdesk, from task raised to job done.
Your team is overwhelmed by reactive work and spreadsheet chasing. askporter Operations automates intake, triage, dispatch and SLA tracking across every site.
Trusted by housing providers and FM operators managing 500,000+ assets
94%
of FM teams run multiple disconnected systems
83%
have no real-time view of workload
43.4%
of SLAs missed on average
The FM Agility Gap
Every new contract adds back-office work your margin can't afford.
Every FM company hits the same ceiling. You win a new contract and you need more helpdesk staff, more supervisors, more people chasing operatives for updates. The back office grows faster than the margin.The enterprise CAFM platforms that promise to fix this take six to twelve months to deploy. You need the gap closed now.
"43.4% of SLAs missed on average. 60% of clients have raised concerns or threatened renewal."
What your team stops chasing. What your
clients start noticing.
One platform, four views
Everyone involved in a job, working from the same picture.
Task Raisers
Anyone reporting an issue — office workers, visitors, site staff, building occupants. They need to raise a task in seconds, from wherever they are, without an app or a login.
Site Managers
Operations managers, regional leads and internal estates teams. They assign work, track SLAs, and report to clients — and they need live visibility across every site without manual coordination.
Operatives
The people doing the work — cleaners, engineers, contractors. They need the right information at the right time: asset history, access codes, job brief — on the channel they already use.
Clients
Building owners, property managers, contract holders. They see status updates, completion reports and satisfaction data — before they have to ask for it
One platform
Task Raising, Control & Management, Job Delivery, Outreach.
One platform from report to resolution. Buy where you need to start — Task Raising on its own, or the full lifecycle.
Task Raising
The lowest-friction way for anyone to report an issue — without an app, without logging in, without knowing who to contact. A QR scan, a WhatsApp message, an email, an IoT trigger. The task is captured with the right context, assigned to the right asset and the right priority, and routed straight into your CAFM — or into Control & Management if you run askporter Operations standalone.
Task Raising — frictionless issue reporting via our Online Assistant, WhatsApp, email or IoT trigger, accessed via QR codes, NFC tags or URLs
Asset & Location Intelligence — asset and location-aware questioning captures the right context at the point of report
Self-Help & Triage — self-help suggestions resolve minor issues before they become a callout
CAFM Integration — automatic task creation and routing into your existing CAFM via API or webhook
Multilingual support — works across diverse workforces and public-facing locations
Fully Configurable — configure task types, self help guidance and data collection to support your business operations
Control & Management
One place to assign, track and complete every job. Control & Management runs your workload across sites and service lines, configures SLAs by category, location or asset, and flags breach risk automatically before the penalty is booked. For internal teams without a CAFM, this is your platform. For FM companies already running one, Control & Management sits between intake and dispatch — connecting the four scopes into a single audit trail from report to sign-off, so the back office stops chasing and starts managing by exception.
Task Assignment — route to the right operative, team or supplier
Task Management — one dashboard for open tasks, priorities and team workload
SLAs — set response and resolution times by category, location or asset, with automatic escalation before breach
Pre-Approval — approval workflow configurable to your business rules
Work Orders & Quotes — create work orders and request quotes; quotes can be set to automated approval where your business rules allow (e.g. below a defined value threshold)
Task Status Notifications — customer notifications so team members see what's relevant to their role
Performance Dashboards (coming soon) — Live reporting on completion rates, SLA adherence and asset-level job history
Job Delivery
For teams managing operatives directly through askporter — rather than through a separate contractor management system. Job Delivery gives field workers everything they need on the job, and gives managers real-time visibility of what is actually happening on the ground. Every job arrives briefed; every check-in and check-out is logged; every completion is evidenced by photo. Presence is confirmed via WhatsApp, QR code, NFC tag or web link — no app download, no extra hardware.
Operative Job Management — full job brief, access codes, asset history and instructions delivered on check-in
Check-in / Check-out — operatives confirm arrival and departure on-site, helping manage accountability, time spent on an issue and late arrivals escalated before SLAs are breached
Photo Capture & Evidence — before and after photos captured on the job, with automatic feedback request on completion
Supplier Assignment — Supplier assignment and work order dispatch based on your business rules
Appointment Management — automated reminders and access information for operatives and task raisers ahead of every job
Job Feedback (coming soo— capture feedback once an operative has completed the job making sure you client is happy with the work done and capturing any poor performance before it becomes a continued problem
AI Scheduling Assistant (coming soo (coming soon) — coordinates appointment times between operatives and task raisers with no manual intervention
Outreach
Custom, event-driven outbound campaigns — initiated by your team or operational events, not triggered by an occupant. Alert occupants before works begin. Update impacted areas when service is disrupted. Run compliance and safety campaigns with a full audit trail. Measure client satisfaction across the lifecycle of your contract catching problems before they become major issues. Outreach can be purchased standalone — a maintenance programme or satisfaction survey as the entry point — or layered onto Task Raising and Control & Management as the client-communication spine of your portfolio.
Planned Maintenance Notices — automated outreach to occupants ahead of scheduled works, with response and rescheduling capability
Service Disruption Updates — notify affected areas in real time with expected resolution
Compliance & Safety Outreach — event-driven campaigns for fire safety, access audits and regulatory requirements, with audit trail
Client Satisfaction Surveys — automated post-job or periodic surveys across preferred channels, natural language responses, no portal required
Sectors
Built for how your team actually work.
Commercial Property
Tenant satisfaction drives lease renewals. Give building managers the tools to deliver.
Page coming soon
The product, in motion
See it in 2 minutes.
Witness the full journey from issue to resolution. See how the product handles the complexities of housing and FM.
Four moments the platform earns its place
Real scenarios, measurable outcomes.
Task Raising
A broken escalator at an airport retail unit
A worker scans the QR code on the wall and describes the issue in a couple of sentences. The task is raised, categorised and routed to the right team in under a minute — before the unit is open and without anyone calling the helpdesk.
Reduce time from task raised to completion
A coffee machine stops working in an office building
The task is raised, automatically assigned to the right contractor with SLA set, and acknowledged with an estimated arrival time. The manager doesn't have to chase anyone, and the client sees the job in flight before they pick up the phone.
Increase first-time fix rate
An HVAC unit needs repairing across town
The operative receives the asset history, access codes and job instructions on WhatsApp before they leave the previous job. They arrive with the right parts and instructions for the specific unit and resolve it on the first visit — no follow up needed, no rebooking.
Reduce SLA breaches
40 minutes in, the urgent job still isn't acknowledged
Control & Management flags the breach risk automatically and escalates to the duty manager. The job is reassigned and completed within SLA — and the client never raises a complaint, because the platform caught it before they noticed.
Case Study
Multi-department Facility Management, one platform 600,000+ Tasks automated.
WISAG runs maintenance, cleaning and security across a large portfolio of corporate sites. Before askporter, each service line had its own intake, its own tracking, its own client reporting and the back office spent its time stitching the picture together. askporter Operations is now the shared front end. Tasks are raised, triaged and routed across all three service lines from one platform. Managers see SLA status in real time. Clients receive consistent updates.
“Our customers rightly expect high quality service from us. Problems in distributed operations usually only become apparent when customers complain. Through the askporter platform, we offer our customers the possibility to contact us at any time to report issues or ask for help. Also, the check-in of our cleaners, creates process transparency and reveals problems that can be solved proactively before our customers react.”
Why operations manager choose askporter Operations.
Works alongside the systems you already run
No rip-and-replace. No replatforming.
Tasks raised in askporter — Any channel — WhatsApp, QR, email, IoT. With the right context, asset, and priority.
Syncs via API or webhook — Bidirectional — status updates flow between your CAFM and our platform in real time.
Work orders land in your CAFM — Planon, ServiceNow, Archibus, Concept, SAP, Infraspeak — or any ERP or contractor management system.
Ready to scale the portfolio without scaling the back office?
See askporter Operations run against your actual helpdesk volume. One platform, all four scopes included. Live in weeks, priced on contract value.
Tech Innovation Awards 2026
Best FM & Housing AI Platform
Property Week Resi 2025
PropTech Innovation
Housing Innovation 2025
Best Repairs & Maintenance
Cyber Essentials Plus accredited
UK government-backed · externally audited
UK & EU hosted
UK data residency by default
GDPR compliant
Documented data processing · DPA on request
EU AI Act compliant
AI governance framework · 2024 legislation
Tech Innovation Awards 2026
Best FM & Housing AI Platform
Property Week Resi 2025
PropTech Innovation
Housing Innovation 2025
Best Repairs & Maintenance
Cyber Essentials Plus accredited
UK government-backed · externally audited
UK & EU hosted
UK data residency by default
GDPR compliant
Documented data processing · DPA on request
EU AI Act compliant
AI governance framework · 2024 legislation