Illustration of a resident receiving a repair progress notification on their phone, alongside a blocked bathroom sink task card showing 70% progress and a contractor completing the fix

askporter Housing — Smart Repairs

Every repair tracked. Every resident updated. No manual chasing.

Most repairs fall apart between the handoffs. askporter runs the ten-step journey end to end — so no job slips.

Under the hood — every step from report to closed

Every repair follows the same ten moves — so nothing slips.

You won't have to remember ten steps. askporter runs them. Here's what runs, so you know what's running — grouped in three phases for a fast read.

Resident Engagement (steps 1–2)

Smart Repairs (steps 3–10)

Resident Engagement

Angela holding her phone next to a boiler showing an error, with WhatsApp, email and call icons above it, representing the channels available to report an issue.

Report

Angela contacts askporter on WhatsApp, SMS, email or web — any channel, any language, any time.

Angela following the assistant's chat instructions to reset her boiler, replying 'It worked, thank you,' representing self-help resolving an issue before a callout.

Triage

Asset-specific self-help resolves simple issues for Angela before a callout; mould and damp are captured with a full audit trail.

Smart Repairs

A housing team member giving a thumbs up at his laptop, next to a task card for a faulty boiler showing high priority and a response deadline, representing a system-ready task just raised

Task raised

If triage doesn't resolve it, a system-ready task is raised with the right information captured first time.

A resident alert and a structured task record connected through a glowing askporter icon, representing a report syncing automatically into the housing management system.

HMS sync

The task flows into your HMS via API or webhook — no manual re-entry.

Bob holding a wrench beside a green checkmark, with an inset of Angela on her phone next to a star icon, representing a completed job and a feedback request sent to Angela.

Work order approved

Work order raised and approved, with approval rules configured to your operation.

Bob checking his phone next to a calendar with an appointment date confirmed, representing an appointment booked and an operative assigned.

Appointment scheduled

Appointment booked and Bob, the operative, is assigned.

Angela receiving a bell notification on her phone, with an inset of Bob checking his own phone, representing an appointment reminder confirming access before the visit

Access confirmed

Angela is reminded of the appointment; access confirmed, with rescheduling handled automatically if needed.

Bob reviewing a chat thread on his phone next to a summary card describing Angela's fault, boiler model, error code and a failed self-help attempt, representing the brief an operative receives before arriving.

Operative briefed

Bob receives job details, access codes and asset history — before he arrives.

Angela receiving a bell notification on her phone, with an inset of Bob driving a van, representing a live 'on the way' status update.

Live status updates

Bob updates status in real time — on the way, on site, completed — and Angela is kept informed throughout.

Closed and fed back

Job closed, Angela automatically notified of completion and asked for feedback.

Three repairs that didn't need chasing

The ten moves, running for real.

First-time fix

Damp reported on Sunday night, engineer briefed by Monday morning.

A resident reports damp patches on WhatsApp at 9pm. askporter guides them through a structured mould and damp diagnosis, captures photos and vulnerability data, raises the task, syncs it into the HMS and schedules the appointment — all before the housing team logs in on Monday. The engineer arrives briefed, with access codes and the resident's availability already confirmed.

No-access prevention

The appointment that would have been missed.

The resident can no longer make the original slot. askporter picks up the signal, messages the resident to reschedule, and books a new slot that works for both sides — without a call to the housing team or a wasted visit for the operative. Access is reconfirmed before the engineer sets off.

Compliance audit trail

Awaab's Law timer starts the moment the message lands.

A resident reports a hazard on a Saturday. askporter triages, classifies severity, raises the task with vulnerability-aware prioritisation and starts the compliance clock. Every step — report, triage, task, schedule, access, completion, feedback — is time-stamped in one audit trail, ready for the TSM return and the regulator.

Where other repair flows break

Why the ten-step journey is different here

Illustration of a team member receiving a fire door safety alert while working at a desk

One trail, from first message to final feedback.

Every step of the ten-step journey — report, triage, task, approval, schedule, access, brief, update, completion, feedback — lands in a single record. No switching systems to reconstruct what happened, no spreadsheet to assemble after the fact.

Illustration representing coordinated access management

Access coordinated, not chased.

Reminders go out before the operative leaves the depot. If the resident can't make the appointment, askporter reschedules before the no-show happens — not after the wasted visit is logged.

Illustration representing a system ready notification

A system-ready task, every time.

Asset-aware questioning captures the right information at the point of report — location, fault, access notes, vulnerability — so the task enters your HMS ready to work, not ready to correct.

Illustration representing a regulatory compliance framework

Awaab's Law evidence at every touchpoint.

The ten-step audit trail is a by-product of the journey, not a separate reporting exercise. Every message, decision, approval and visit is time-stamped and available for TSM returns and regulatory queries.

The ten steps, in motion

See the ten-step journey in 2 minutes.

A short walkthrough of the end-to-end flow — from a resident's first message on WhatsApp to a completed repair, closed on the HMS, with feedback captured.

Ready to run every repair this way?

The ten-step journey is available inside askporter Housing today — no new tools to learn, no rip-and-replace of your HMS, no app for residents to install. Book a demo to see how it fits your stock, your systems and your team.

Book a demo

Explore askporter Housing

A Facilities Management Leader's Guide to Scaling with AI