Connect askporter to Your Existing Systems

Illustration of a person sitting despondently beside an unplugged cord, symbolising the disconnect between operational systems and the people who depend on them

The integration gap

The gap isn't in your systems. It's between your systems and your people.

Most property and FM operations run on platforms that were never designed to talk to each other — or to the people who depend on them.

The systems don't talk

Your HMS, your CAFM, your ERP, your scheduling tool: each does its job well in isolation. The back office holds the data. But the tenants, operatives, contractors and clients who need that data every day can't reach it without going through your team first.

Your team tries to fill the gap

So your team becomes the conduit. They answer calls, chase updates, forward information by hand, and manually bridge gaps that the systems were never built to close. It is expensive, slow, and the one variable that does not scale as you grow.

askporter closes it

askporter is designed to close that gap — not by replacing what already works, but by giving every person in your ecosystem a direct, intelligent connection to the information they need.

Integrations & Ecosystem

The integration gap is the single biggest operational drag in property and FM.

Four signals from our 2026 UK market research — the cost of systems that don't talk to each other, the teams that don't talk to them, and the buyers who want it fixed.

76%

of operations report inefficiencies caused by siloed software

73%

forced into reactive problem-solving every week

43%

of SLAs missed because teams cannot see what is happening across systems

32%

name integration as the single biggest barrier to adopting new technology

Source: askporter UK Facilities Management Market Research Report, 2026.

Where askporter sits

askporter isn't a replacement for your existing platforms. It's the front end your existing platforms were never built to be.

Whether you run an HMS, a CAFM, an ERP, or all three — your back-end platform does what it was designed to do. What it was not built for is the moment a resident reports a leak at eleven o'clock at night, the moment a contractor needs the context of their next job, or the moment a client wants a live update without picking up the phone. That is the layer askporter occupies — in front of your systems, facing your people.

Your systems stay in place. askporter is where your people go for a great experience — and where your operation runs more efficiently as a result.

People

Tenants & Residents

Operatives & Contractors

Managers & Supervisors

Clients & End Users

AI-powered front end of your operation

Receives requests & queries

Processes & understands intent

Responds across any channel

systems

Property Management

FM / CAFM Platforms

Scheduling & Workforce

Finance & ERP

What flows through — and where it lives

Two things sit at the heart of every operation — and they don't always live in the same place.

Assets and tasks are the two flows every property and FM operation runs on. The honest answer to "where does the data live?" — the one most vendors avoid — is that it depends on what you have, and the right source of truth isn't the same for both.

Illustration showing a building's floor-by-floor asset register — sprinklers, lift, fire door and boiler — flowing through askporter into a boiler fault task tracked from open to complete, with a facilities manager reviewing the record

The concept

Assets

The physical things you manage: properties, buildings, boilers, lifts, fire systems. Each has a history, a condition, a compliance status, a location. Knowing which asset a piece of work relates to is fundamental to doing that work well.

Where they live

Assets defer to your system.

askporter defers to whatever system already holds your asset data — your PMS, your CAFM, or your asset register. Where those systems only hold data at property level rather than at individual asset level, askporter extends that picture without replacing it.

The concept

Tasks

The work raised against those assets — any request, job, or interaction that needs tracking and resolution. A resident reporting a leak. A scheduled maintenance check. A contractor visit. Each task has a status, an owner, a timeline, an outcome.

Where they live

Tasks often live in askporter.

askporter often becomes the de facto source of truth for tasks — capturing the record plus all the communications, updates, photos and history that sit around it. Task status, notes and completions can still be written back to your PMS or CAFM so the headline view in your existing system stays current for reporting and audit.

Illustration of a purple chat bubble icon surrounded by photos of an office worker, a cleaner, a maintenance operative and a mobile user, representing the people who raise and manage tasks through askporter

In many deployments, both systems hold relevant data — and that is fine. The goal is not to consolidate everything into one place. It is to make sure the right people can access the right information when they need it. askporter serves as that access point, whatever the underlying structure looks like.

If you have no existing systems at all, askporter acts as your system of record from day one — with integrations added as your needs evolve.

System categories

What systems does askporter connect to?

Here are the categories of systems where those assets and tasks typically live — and where askporter connects.

askporter is designed to work alongside the platforms already used in property and FM operations. The right integration depends on what you have — we configure it around your data structure and workflow, not the other way round.

Property Management Systems

Bidirectional sync with your housing or property management platform. Your PMS remains the source of truth for property, tenant and asset records. askporter adds the resident-facing and operative-facing coordination layer that your PMS was never built to be.

Asset Data Enrichment — askporter reads asset records from your PMS: maintenance history, service contracts, compliance status. When a resident reports an issue, the full asset context is available to the AI and the contractor without anyone re-keying it.

Task Creation & Routing — repair requests submitted in askporter automatically create work orders in your PMS, with full context attached (asset, history, photos, triage notes). Status updates flow back to residents in real time.

HMS / PMS

Housing

Asset Lookup

Work Order Sync

FM & Operations Platforms

askporter sits on top of your CAFM as the client-facing and operative-facing layer. Your CAFM remains the system of record for the asset register and the operational backbone. askporter brings visibility, capture and coordination to the people who need it.

Asset Inventory Sync — your CAFM holds the authoritative asset register. askporter reads asset locations, maintenance schedules and compliance requirements. When a client reports an issue against an asset, the full context is available instantly — with no duplication of the asset record.

Task Capture & Routing — clients, internal teams or tenants raise tasks through askporter. Tasks are captured with the right detail at the point of report (site, asset, priority), routed to the relevant contractor or operative, and synced into your CAFM. Updates, notes and photos flow bidirectionally so the CAFM view and the askporter view stay aligned.

Compliance & Service Records — every action taken in askporter creates an audit trail. Service completions, photos, sign-offs and notes sync to your CAFM compliance records — one trail, two views.

HMS / PMS

Housing

Asset Lookup

Work Order Sync

Illustration of a person reviewing a document beside a dashboard panel showing a performance trend line and key metrics, representing asset and compliance data synced from a CAFM

Work Orders, Quotes & Documentation

Where a formal work order, quote or supporting document needs to exist, askporter handles the full lifecycle — from the point a task is approved through to the invoice that closes it out — and keeps the right systems in sync throughout.

Work Order Lifecycle — tasks that require a work order trigger one automatically in your CAFM or PMS, with asset context, priority, and trade category pre-populated. Status, photos and completion notes flow back as the job progresses.askporter reads asset records from your PMS: maintenance history, service contracts, compliance status. When a resident reports an issue, the full asset context is available to the AI and the contractor without anyone re-keying it.

Quotes & Approvals — quotes can be requested from suppliers before work is carried out. Where your business rules allow (for example, below a defined value threshold), approval can be automated. Above the threshold, the quote is routed to the right approver with the context attached.

Related Documentation — risk assessments, method statements, certificates, access notes and other job-related documents are captured against the task and the work order — so the operative, the manager and the auditor all see the same record.

Work Orders

Quotes

Approvals

Documentation

Illustration of a person standing beside a large smartphone displaying a map with a location pin, representing a work order routed with the correct site and asset location attached

Scheduling & Workforce

Appointment confirmations, contractor availability and job updates flow through askporter to tenants, operatives and managers. Works with the scheduling and workforce tools your team already uses.

Appointment Sync — slots and availability from your scheduling system flow into askporter. Tenants and clients receive confirmations and can reschedule without calling your team.

Contractor & Operative Scheduling — contractor availability and appointment slots sync from your scheduling platform. Operatives accept, progress and close jobs in askporter — updates sync back to your system automatically.

Operative Job View — operatives see their assigned jobs, confirm visits, and log completions directly in askporter. No separate app, no portal, no login friction.

DRS

Workforce Management

Appointment Sync

Operative Access

Finance & ERP

Automate the flow of quotes, purchase orders and invoices between askporter and your finance system. Reduces manual handling and can accelerate payment cycles on both sides of the relationship.

Invoice Routing & Matching — when a job is complete, the contractor or operative uploads their invoice in askporter. It is matched to the work order, routed to finance with the cost codes and asset references already in place, and pushed into your ERP for approval and payment.

Cost Code Mapping — askporter maps tasks and work orders to the cost codes in your finance system. Purchase orders and approvals continue to run through your existing processes — askporter simply feeds the data in clean, structured and on time.

ERP

Finance

Invoice Sync

Cost Codes

Property Management Systems

Bidirectional sync with your housing or property management platform. Your PMS remains the source of truth for property, tenant and asset records. askporter adds the resident-facing and operative-facing coordination layer that your PMS was never built to be.

Asset Data Enrichment — askporter reads asset records from your PMS: maintenance history, service contracts, compliance status. When a resident reports an issue, the full asset context is available to the AI and the contractor without anyone re-keying it.

Task Creation & Routing — repair requests submitted in askporter automatically create work orders in your PMS, with full context attached (asset, history, photos, triage notes). Status updates flow back to residents in real time.

HMS / PMS

Housing

Asset Lookup

Work Order Sync

Diagram of a purple askporter chat icon connected to five illustrated circles representing property management, FM operations, work orders, scheduling and finance systems, with the property management connection highlighted

FM & Operations Platforms

askporter sits on top of your CAFM as the client-facing and operative-facing layer. Your CAFM remains the system of record for the asset register and the operational backbone. askporter brings visibility, capture and coordination to the people who need it.

Asset Inventory Sync — your CAFM holds the authoritative asset register. askporter reads asset locations, maintenance schedules and compliance requirements. When a client reports an issue against an asset, the full context is available instantly — with no duplication of the asset record.

Task Capture & Routing — clients, internal teams or tenants raise tasks through askporter. Tasks are captured with the right detail at the point of report (site, asset, priority), routed to the relevant contractor or operative, and synced into your CAFM. Updates, notes and photos flow bidirectionally so the CAFM view and the askporter view stay aligned.

Compliance & Service Records — every action taken in askporter creates an audit trail. Service completions, photos, sign-offs and notes sync to your CAFM compliance records — one trail, two views.

HMS / PMS

Housing

Asset Lookup

Work Order Sync

Work Orders, Quotes & Documentation

Where a formal work order, quote or supporting document needs to exist, askporter handles the full lifecycle — from the point a task is approved through to the invoice that closes it out — and keeps the right systems in sync throughout.

Work Order Lifecycle — tasks that require a work order trigger one automatically in your CAFM or PMS, with asset context, priority, and trade category pre-populated. Status, photos and completion notes flow back as the job progresses. askporter reads asset records from your PMS: maintenance history, service contracts, compliance status. When a resident reports an issue, the full asset context is available to the AI assistant and the contractor without anyone re-keying it.

Quotes & Approvals — quotes can be requested from suppliers before work is carried out. Where your business rules allow (for example, below a defined value threshold), approval can be automated. Above the threshold, the quote is routed to the right approver with the context attached.

Related Documentation — risk assessments, method statements, certificates, access notes and other job-related documents are captured against the task and the work order — so the operative, the manager and the auditor all see the same record.

Work Orders

Quotes

Approvals

Documentation

Scheduling & Workforce

Appointment confirmations, contractor availability and job updates flow through askporter to tenants, operatives and managers. Works with the scheduling and workforce tools your team already uses.

Appointment Sync — slots and availability from your scheduling system flow into askporter. Tenants and clients receive confirmations and can reschedule without calling your team.

Contractor & Operative Scheduling — contractor availability and appointment slots sync from your scheduling platform. Operatives accept, progress and close jobs in askporter — updates sync back to your system automatically.

Operative Job View — operatives see their assigned jobs, confirm visits, and log completions directly in askporter. No separate app, no portal, no login friction.

DRS

Workforce Management

Appointment Sync

Operative Access

Finance & ERP

Automate the flow of quotes, purchase orders and invoices between askporter and your finance system. Reduces manual handling and can accelerate payment cycles on both sides of the relationship.

Invoice Routing & Matching — when a job is complete, the contractor or operative uploads their invoice in askporter. It is matched to the work order, routed to finance with the cost codes and asset references already in place, and pushed into your ERP for approval and payment.

Cost Code Mapping — askporter maps tasks and work orders to the cost codes in your finance system. Purchase orders and approvals continue to run through your existing processes — askporter simply feeds the data in clean, structured and on time.

ERP

Finance

Invoice Sync

Cost Codes

Partnership · askporter × Checkatrade

Access to vetted UK tradespeople, no contractor network needed. 12 months free for new customers.

Learn about the partnership

User stories

What this looks like in practice.

The setup varies depending on your operation — but here are three examples of how askporter works across different teams and stakeholders.

Tuesday evening. Sarah's boiler stops heating. She reports it through askporter with a photo. The AI reads the asset data, matches the fault against service documentation in the connected Knowledge Base, and sends her a reset guide in chat — but the fault persists. A work order is raised in the HMS with full context. The contractor arrives next morning prepared, first-time-fix. Invoice uploaded through askporter, auto-matched to the work order, pushed to finance with cost codes and asset references in place. Sarah gets status updates at every stage.
The flow across systems
askporter
1
Sarah reports via chat
Photo + description attached.

Asset Register
2
AI reads asset data
Model, age, service history, manual.

Knowledge Base
3
Self-help content matched
Task status updates flow back automatically. When a job is assigned, progressed, or completed in your back-end system, everyone sees it in real time.

askporter
4
Reset guide sent to Sarah
Fault persists — escalate.

HMS
5
Work order raised
Contractor briefed with full context.

askporter
5
Fix completed on site
Contractor checks in, completes job and updates status.

Finance / ERP
6
Invoice auto-matched
Cost codes, asset refs, no manual processing.
Systems touched:
HMS
Asset Register
Knowledge Base
Finance / ERP
A client reports an urgent issue via askporter — site, asset, and priority captured automatically. Routed to the contractor, scheduled, tracked. Invoice matched to the work order and pushed to finance. Manual handling reduced on both sides.
The flow across systems
askporter
1
Client FM raises request
Site, asset, priority captured.

CAFM + Scheduling
2
Routed to contractor
Attendance confirmed via askporter.

askporter
3
Updates flow to client
No phone call to ops team.

Finance / ERP
4
Invoice matched to WO
Routed to finance, hands-free.
Systems touched:
CAFM
Scheduling
Finance / ERP
Not every operation starts with an established CAFM or PMS. Some teams manage everything through spreadsheets, email threads and shared calendars.

askporter can serve as the system of record from day one — managing tasks, tracking assets, and handling communications natively. As the operation grows and a back-end platform is introduced, askporter integrates with it.
The flow across systems
Today
Spreadsheets & inbox
Tasks tracked by hand. No single record. No asset context.
Day 1 with askporter
askporter as system of record
Tasks, assets and communications in one place. One system from the start.
Later
Connected stack
When a CAFM / HMS / ERP arrives, askporter integrates — incrementally, not rip-and-replace.
Systems touched:
ERP
Finance
Invoice Sync
Cost Codes

Under the bonnet

Built for integration from the ground up.

askporter ships with a fully documented API as standard. Any external system with an API can connect to askporter and create, read, update or manage tasks and assets programmatically.
‍
For outbound data — sending information from askporter into your other systems — we use our integration service, configured to match your data structure and requirements.

Your data belongs to you. It can be exported at any time, in a format that works for your systems.

OpenAPI included

Fully documented OpenAPI included as standard

Incremental integrations

Integrations built incrementally — no big-bang cutover required

Configurable data flows

Inbound and outbound data flows, configurable per system

Your data, your terms

Full data portability, always.

Any level of granularity

Works at any level of asset granularity — from property-level to individual asset

Secure & compliant

Hosted in the UK and EU · GDPR compliant · EU AI Act compliant.

An illustration of two professionals in discussion. A digital screen is present behind them.

How a task moves through the platform

From the moment something breaks to the moment the client signs off.

0

No integration needed

Standalone

Go live within days. Manage tasks, assets, and communications natively — no integration required. Import assets manually or start fresh.

1

One-way inbound

AI triage & routing

AI captures structured requests from tenants, staff, or managers. Manages natively or sends to your existing platform. Reduces incomplete requests and callbacks.

2

Bidirectional sync

Assigned

Task status updates flow back automatically. When a job is assigned, progressed, or completed in your back-end system, everyone sees it in real time.

3

Workforce connected

Scheduling & Operative Tools

Appointment confirmations, job assignments, and operative updates all flow through askporter. Operatives see jobs, confirm visits, and log completions.

4

Full stack connected

Finance & Invoice Sync

Quotes go to suppliers and sync back. Invoices are uploaded, matched to work orders, and routed to finance — manual handling significantly reduced or removed.

Integration with existing FM applications

askporter ensures simple & user friendly interaction between end users & existing FM applications. In addition, askporter can handle the interaction between engineers & end users thus reducing the volume of requests that are sent to the helpdesk team.

See where askporter fits in your ecosystem.

You do not need your integration story figured out before you start. Talk to us about your current setup — your HMS, your CAFM, your ERP, your workforce tool, or the spreadsheets you are still trying to retire — and we will show you exactly where askporter fits, and how quickly you can go live.

Book a demo

Talk to our team

Facilities manager reviewing task reports in modern office

Operations team member coordinating workplace maintenance tasks

Property manager using askporter platform for issue tracking

Facility technician receiving real-time task notifications

Building operations professional managing service requests

A Facilities Management Leader's Guide to Scaling with AI

Integrations & Ecosystem

Your systems stay in place. askporter connects your people to them.

The integration gap

The gap isn't in your systems. It's between your systems and your people.

The systems don't talk

Your team tries to fill the gap

askporter closes it

Integrations & Ecosystem

The integration gap is the single biggest operational drag in property and FM.

76%

73%

43%

32%

Where askporter sits

askporter isn't a replacement for your existing platforms. It's the front end your existing platforms were never built to be.

People

systems

What flows through — and where it lives

Two things sit at the heart of every operation — and they don't always live in the same place.

Assets

Where they live

Assets defer to your system.

Tasks

Where they live

Tasks often live in askporter.

System categories

What systems does askporter connect to?

HMS / PMS

Housing

Asset Lookup

Work Order Sync

HMS / PMS

Housing

Asset Lookup

Work Order Sync

Work Orders

Quotes

Approvals

Documentation

DRS

Workforce Management

Appointment Sync

Operative Access

ERP

Finance

Invoice Sync

Cost Codes

Property Management

FM & Operations

Work Orders & Quotes

Scheduling & Workforce

Finance & ERP

Property Management Systems

HMS / PMS

Housing

Asset Lookup

Work Order Sync

FM & Operations Platforms

HMS / PMS

Housing

Asset Lookup

Work Order Sync

Work Orders, Quotes & Documentation

Work Orders

Quotes

Approvals

Documentation

Scheduling & Workforce

DRS

Workforce Management

Appointment Sync

Operative Access

Finance & ERP

ERP

Finance

Invoice Sync

Cost Codes

Partnership · askporter × Checkatrade

User stories