Routine queries flood your contact centre. askporter resolves them across every channel, in every language, so your team focuses on the cases that need them.
Your contact centre starts every morning behind. Pet questions sit in the same queue as damp reports. Password resets sit alongside vulnerable residents in genuine distress. After 5pm, calls are covered but most issues aren't resolved until the next working day. By then, the issue has either resolved itself or escalated. Awaab's Law has shortened the response clock; Phase 2 is widening the obligations again. Every minute spent on a query that should have been self-served is a minute not spent on the cases that decide your TSM score and your compliance position.
"We know that in that repair and maintenance journey, the most important part of it is good diagnosis. So we want to work with askporter to get that first experience for the customer right. We want a diagnosis approach that is easy for the customer, that's intuitive for the customer, and the results in a first-time fix. And that's what we did."
They reach out once, in their preferred channel and language, and get an immediate answer — at 11pm on a Sunday or 9am on a Monday. No app. No portal. No login.
Stop fielding password resets and pet-policy questions. Pick up the cases that genuinely need a human — with the conversation history, the diagnosis and any photos already captured.
Tasks reach you with the right asset context, the right detail and the right priority — first time. Less back-and-forth, fewer chase-ups, fewer wasted visits.
Service quality and cost-per-interaction both move in the right direction. Compliance evidence sits in the audit trail by default. TSM listens-and-acts metrics have a credible improvement story behind them.
How residents interact with askporter. It handles every inbound conversation a resident starts — across WhatsApp, SMS, email and web, in any language, at any time. Pet questions get answered. Damp patches get triaged. Boiler faults get diagnosed before a callout is booked. And when a case genuinely needs a human, the handover carries the full conversation, the diagnosis and any supporting images — so the agent picks up where askporter left off, not from a blank page.
(Coming soon)
AI-powered conversations across WhatsApp, SMS, email and web, in any language, for any query. Always on, never queuing.
(Coming soon)
Residents converse in their preferred language; askporter understands and responds in the same language. Built for diverse communities.
(Coming soon)
Instant answers to policy questions, tenancy terms, appliance manuals and FAQs — without a call to the office.
(Coming soon)
Residents send photos or short clips; askporter uses them to support diagnosis and capture the right information at the point of report.
(Coming soon)
Guided issue diagnosis with asset-specific self-help to resolve issues before escalation. Structured mould and damp reporting with compliance audit trail and vulnerability-aware prioritisation.
(Coming soon)
When a case needs a human, the handover carries the full conversation, the diagnosis and any supporting images — so agents pick up where askporter left off.
A resident's boiler stops working late at night. They message askporter on WhatsApp. Within minutes, they have been guided through a safe reset using their specific boiler model — no call to the out-of-hours line, no emergency callout booked. Your contact centre arrives on Monday to a queue that is shorter, not longer.
A resident messages in Polish about a patch of damp behind a wardrobe. askporter responds in Polish, asks structured questions about the room conditions, requests a photo and produces a vulnerability-flagged damp report — ready for the housing team to action. The resident is heard in their own language; the audit trail captures the moment in your system.
A new resident wants to know whether they can keep a cat. They WhatsApp askporter. They get the policy answer instantly, with the pet-permission form linked and the relevant clause cited from their tenancy agreement. The contact centre never sees the query. The resident gets a result in under a minute.
WhatsApp, SMS, email and web — all running the same conversation logic, the same memory, the same triage. Residents pick the channel that suits them; your team sees one continuous record per resident, not four disconnected inboxes.
Residents converse in Polish, Bengali, Arabic, Romanian, Urdu — and askporter responds in the same language, with the same conversational quality as in English. This is not a translation plug-in layered on an English bot; it is the conversation itself.
askporter does not collect free text and forward it on. It asks asset-specific questions, requests photos when they would change the answer, and produces a structured, system-ready record with the right detail captured at the point of report.
When a case needs a human, the agent picks up with the full conversation, the diagnosis and the supporting images already in front of them. Residents do not repeat themselves. Agents do not start cold.
Resident Engagement sits in front of your existing HMS, contact centre or repairs platform. Conversations are answered, triaged, and structured tasks flow into the system you already use — via API or webhook. No rip-and-replace. Live in weeks, not months.
Resident Engagement is the entry point to askporter Housing. Add Smart Repairs to take the same conversation through to a completed repair. Add Proactive Care to start the conversation before residents have to. One product, one continuous record per resident.
A 30-minute demo will show you the full conversation flow, the multilingual response, the handover to your team, and how every interaction is captured for audit. We will walk through the integration into the HMS you already use — no rip-and-replace, no roadmap meeting required.
Best FM & Housing AI Platform
PropTech Innovation
Best Repairs & Maintenance
UK government-backed · externally audited
UK data residency by default
Documented data processing · DPA on request
AI governance framework · 2024 legislation
Best FM & Housing AI Platform
PropTech Innovation
Best Repairs & Maintenance
UK government-backed · externally audited
UK data residency by default
Documented data processing · DPA on request
AI governance framework · 2024 legislation