Damp and mould issues pose a significant challenge in the social housing sector. According to recent findings by the Regulator of Social Housing, the majority of cases could have been addressed more efficiently with improved administration and processes. These seasonal issues often cause distress and disruption for both housing providers and residents. Within social housing, there is often hesitation to report mould as residents fear the possibility of temporarily or permanently losing housing as a result.
For damp and mould issues, the best solution is prevention. With askporter's new Outbound Communication feature, we aim to shift the way social housing providers manage damp and mould issues. By initiating proactive campaigns through letters, emails, and texts—with convenient QR codes for easy engagement—we empower housing providers to communicate effectively with residents. This also provides an effective way to let residents know that they need to check for mould, and report when they notice it, while also making it clear that they will not face penalties for doing so.
Embrace the power of AI for effective outbound messaging. Address annual challenges like condensation, damp and mould, and gas safety checks with improved efficiency and resident engagement.