Platform Agents
Choose your superpowers for more efficient operations
Inbound
Communication Module
Inbound
Communication Module
Increases tenant satisfaction through instant support
Reduces call volume and manual agent workload
Ensures consistent, accurate responses every time
Multi-Channel across Webchat, Email, WhatsApp and more
Multi-language capabilities for seamless communication
Repairs & Maintenance
AI Powered Agent
Repairs & Maintenance
AI Powered Agent
97% accurate diagnosis to ensure first-time fix is achieved
Immediate & easy customer issue reporting
Triaged ticket creation with technical summaries
Automated work assignment to personnel or suppliers
Booking updates & rearrangement capabilities
Automated post-work surveys for quality control
Mould Compliance
AI Powered Agent
Mould Compliance
AI Powered Agent
Automated resident outreach & diagnostics
Prioritised issue alerts
Efficient desk-based assessments
Automated reports & findings sharing
Multi-channel, multilingual resident engagement
Automated outreach to actively quell likely complaints
Info Agent
AI Powered Agent
Info Agent
AI Powered Agent
Immediate AI response vs. customer wait times
Accurate information from your documents & policies
Frees up your staff's time from low-value tasks
Improved customer satisfaction through accurate & fast responde times
Instant self-help for your customers
Outbound
Communication Module
Outbound
Communication Module
Sends personalised, automated messages with ease
Tenants can respond naturally across channels, with their replies logged or escalated
Improves engagement and tenant wellbeing
Reduces missed appointments and non-responses
Supports proactive maintenance and compliance
Scales outreach without increasing workload
Find out what operational efficiency you can achieve
85% Increase in Time Savings
With AI that automates diagnoses with 97% accuracy, automate triage with the right intel to the right personnel, and results in streamlined and efficient task management.
Hear how Legal & General Affordable Homes achieved speed and accuracy of diagnosis with their tenants' repairs.
Industries
Customisable AI for all property types & challenges
Use askporter standalone or integrated with existing systems for information centralisation
Estates
Streamline your maintenance, enhance communication, & optimise your asset management.
OEM
askporter integrates with OEM systems, automating your service requests, & improving customer support.
Public Institutions
Enhance efficiency with streamlined repairs, maintenance, cleaning & portering management.
Results to Date: having scaled with askporter since 2021
Benefits
You can achieve boosted & effective efficiency
First Time Fix
With improved diagnoses and ticket allocation, repairs on first-time visits are increased.
Saved Time, Costs, & Frustrations
No wasted time with back and forth creates operational savings at scale.
Immediate Customer Response
Raise issues and get a response in 1 second, 24/7, 365 days a year.
Audit Trail
From customer issues raised to resolution, have a clear record of all activity.
Automatically Maintained Asset Register
Create, track, and update all kinds of asset information such as boiler make, HVAC systems, etc.
Increase Your Trade Team's Capacity
Correct information goes straight to engineers, reducing their first time on site being to ascertain the problem.
Identify & Mitigate Damp & Mold Risks
With controlled outreach, severe & at-risk cases flagged for immediate inspection & repair.
Reduce Deadline & SLA Breaches
With assigned deadlines, notifications & tracking, reduce your risk of breaching deadlines & compliance issues.
The right information to back up your decision-making
"Integrating askporter has been a game-changer for us at WISAG. The AI-driven chatbot Ellie, has transformed our communication processes, improving ticket escalations and responses, and enhancing our overall service quality."
AI-based tenant communication driving improved repairs & maintenance operations
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AI-based tenant communication driving improved repairs & maintenance operations
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AI-based tenant communication driving improved repairs & maintenance operations
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AI-based tenant communication driving improved repairs & maintenance operations
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Facilities Management Predictions For 2025
Askporter's CEO and FM expert, Till Eichenauer, shares his insights and predictions for what FM will face this year with Facilities Management UK
Facilities Management Predictions For 2025
Askporter's CEO and FM expert, Till Eichenauer, shares his insights and predictions for what FM will face this year with Facilities Management UK
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Is AI the answer for Build-to-Rent to deliver the elusive 5 star resident experience?
Rising competition, slim margins, and demanding residents... the Build-to-Rent sector faces some serious pressures. Could AI be the answer to navigating these challenges and delivering that elusive 5-star resident experience?
Is AI the answer for Build-to-Rent to deliver the elusive 5 star resident experience?
Rising competition, slim margins, and demanding residents... the Build-to-Rent sector faces some serious pressures. Could AI be the answer to navigating these challenges and delivering that elusive 5-star resident experience?
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Tackling the Mould Menace
Damp and mould are a growing concern for UK landlords. This article explores the Housing Ombudsman's response, recent fines, and practical steps to prevent and resolve mould issues in rental properties.
Tackling the Mould Menace
Damp and mould are a growing concern for UK landlords. This article explores the Housing Ombudsman's response, recent fines, and practical steps to prevent and resolve mould issues in rental properties.
AI-based tenant communication driving improved repairs & maintenance operations
The property sector is facing a perfect storm of challenges: rising tenant complaints, inefficient repairs, and increasing regulatory pressure - can AI help solve these issues
AI-based tenant communication driving improved repairs & maintenance operations
The property sector is facing a perfect storm of challenges: rising tenant complaints, inefficient repairs, and increasing regulatory pressure - can AI help solve these issues
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Navigating Awaab's Law: Preparing for Change in Social Housing
Awaab's Law is transforming social housing, with the King’s Speech intimating it will also in the future impact the private sector, demanding faster responses to health and safety hazards. To comply, providers need efficient systems for resident communication, issue tracking, and timely repairs. The article will delve into what the industry needs to do to prepare for upcoming change.
Navigating Awaab's Law: Preparing for Change in Social Housing
Awaab's Law is transforming social housing, with the King’s Speech intimating it will also in the future impact the private sector, demanding faster responses to health and safety hazards. To comply, providers need efficient systems for resident communication, issue tracking, and timely repairs. The article will delve into what the industry needs to do to prepare for upcoming change.
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Weathering the Downturn: Decline in Repair & Maintenance in 2024
UK repair and maintenance output is set to fall in 2024, putting additional pressure on social housing providers. But AI could offer a solution...
Weathering the Downturn: Decline in Repair & Maintenance in 2024
UK repair and maintenance output is set to fall in 2024, putting additional pressure on social housing providers. But AI could offer a solution...
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5 Ways AI can Advance your Social Housing's Repairs & Maintenance
Step into the future of social housing with askporter’s AI & FLS maintenance & repairs scheduling. Intelligent chatbots handle communication and task allocation, allowing staff to focus on urgent matters. This article highlights five strategies for enhancing field service delivery, from smarter scheduling to quicker emergency response.
5 Ways AI can Advance your Social Housing's Repairs & Maintenance
Step into the future of social housing with askporter’s AI & FLS maintenance & repairs scheduling. Intelligent chatbots handle communication and task allocation, allowing staff to focus on urgent matters. This article highlights five strategies for enhancing field service delivery, from smarter scheduling to quicker emergency response.
AI and Outbound Communication: Helping Reduce Social Housing’s Workload
The social housing sector, like many industries, has been given an opportunity with rapidly advancing Artificial Intelligence (AI). As the sector faces increasing demand for streamlined communication and a more responsive approach to tenant needs, AI is a key player in automating these processes effectively.
AI and Outbound Communication: Helping Reduce Social Housing’s Workload
The social housing sector, like many industries, has been given an opportunity with rapidly advancing Artificial Intelligence (AI). As the sector faces increasing demand for streamlined communication and a more responsive approach to tenant needs, AI is a key player in automating these processes effectively.
askporter announces partnership with FLS - FAST LEAN SMART
Together, we aim to provide an even smoother experience for customers by combining our cutting-edge AI communication solutions with FLS' innovative software allowing optimised appointment scheduling and embedded route planning for contractors.
askporter announces partnership with FLS - FAST LEAN SMART
Together, we aim to provide an even smoother experience for customers by combining our cutting-edge AI communication solutions with FLS' innovative software allowing optimised appointment scheduling and embedded route planning for contractors.
AI's Role in Social Housing - Property Week Feature
We recently appeared in Property Week as our Managing Director, Till Eichenauer, wrote a column as part of a series of features by Property Week looking at AI in real estate.
AI's Role in Social Housing - Property Week Feature
We recently appeared in Property Week as our Managing Director, Till Eichenauer, wrote a column as part of a series of features by Property Week looking at AI in real estate.
What’s ahead for FM and Proptech in 2024?
If you’ve logged onto LinkedIn in the past few weeks, you’ll have noticed the typical crystal ball gazing that comes with the new year. From individuals predicting the next big trends, to companies prophesying their indomitable rise to the top, January is prediction season.
What’s ahead for FM and Proptech in 2024?
If you’ve logged onto LinkedIn in the past few weeks, you’ll have noticed the typical crystal ball gazing that comes with the new year. From individuals predicting the next big trends, to companies prophesying their indomitable rise to the top, January is prediction season.
Keeping mould at arm's length in 2024
Damp and mould pose a significant threat in the UK, as the effects are exacerbated by the UK's climate, older buildings, and overwhelmed housing providers. No group feels the impact of this more than those living and working within the social housing sector.
Keeping mould at arm's length in 2024
Damp and mould pose a significant threat in the UK, as the effects are exacerbated by the UK's climate, older buildings, and overwhelmed housing providers. No group feels the impact of this more than those living and working within the social housing sector.
Are you ready to trust AI with your customers?
The process of directing your customers to technology solutions in the age of automated messaging systems and bolt-on chatbots was daunting. The often inadequate technology seemed only to serve as a dreaded component of interacting with organisations.
Are you ready to trust AI with your customers?
The process of directing your customers to technology solutions in the age of automated messaging systems and bolt-on chatbots was daunting. The often inadequate technology seemed only to serve as a dreaded component of interacting with organisations.
The AI Blueprint for Facilities Management
The adoption of technology in the real estate market has lagged behind other industries. While sectors like logistics, retail, and banking have integrated Artificial Intelligence (AI) into their operations, the real estate industry has been characterised as a bit of a technological dinosaur.
The AI Blueprint for Facilities Management
The adoption of technology in the real estate market has lagged behind other industries. While sectors like logistics, retail, and banking have integrated Artificial Intelligence (AI) into their operations, the real estate industry has been characterised as a bit of a technological dinosaur.
The askporter team travel to Lisbon
The askporter team embarked on our biannual work retreat earlier this month, journeying to the vibrant city of Lisbon. Embracing our 'remote-first' company culture, these retreats hold a special place within the askporter family, allowing us to come together in person and foster team unity.
The askporter team travel to Lisbon
The askporter team embarked on our biannual work retreat earlier this month, journeying to the vibrant city of Lisbon. Embracing our 'remote-first' company culture, these retreats hold a special place within the askporter family, allowing us to come together in person and foster team unity.
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Skills that pay the bills: How to adapt to an AI-centric world
With rapidly advancing AI, it’s important to consider how jobs will change with increased automation. Machine learning and natural language processing models have started to play a major role in our lives. From automating data collection in key industries to providing virtual assistants, their impact on the workplace is hard to ignore.
Skills that pay the bills: How to adapt to an AI-centric world
With rapidly advancing AI, it’s important to consider how jobs will change with increased automation. Machine learning and natural language processing models have started to play a major role in our lives. From automating data collection in key industries to providing virtual assistants, their impact on the workplace is hard to ignore.
Don’t take it personally - AI is disrupting your industry, not you.
AI has been used across various industries for decades, with automation leading to vast improvements in business and operational efficiency. The term AI actually dates back to 1955, coined by John McCarthy, who is widely considered the founding father of AI. In the early days, research was directed towards building machines with the capability to simply perform tasks autonomously, something that would typically require human intelligence.
Don’t take it personally - AI is disrupting your industry, not you.
AI has been used across various industries for decades, with automation leading to vast improvements in business and operational efficiency. The term AI actually dates back to 1955, coined by John McCarthy, who is widely considered the founding father of AI. In the early days, research was directed towards building machines with the capability to simply perform tasks autonomously, something that would typically require human intelligence.
Is AI out to get your job?
Let’s talk about ChatGPT. Or rather, let’s allow ChatGPT to do the talking, because it turns out, it’s pretty good at it. If you’re one of the many intrigued people who have recently given OpenAI’s artificial intelligence chatbot a whirl, then you’ll know where we’re coming from. Whether you asked it to rewrite your CV, pen a bedtime story for the kids, or finish a piece of work for you, the chances are it surprised you with the calibre of its response.
Is AI out to get your job?
Let’s talk about ChatGPT. Or rather, let’s allow ChatGPT to do the talking, because it turns out, it’s pretty good at it. If you’re one of the many intrigued people who have recently given OpenAI’s artificial intelligence chatbot a whirl, then you’ll know where we’re coming from. Whether you asked it to rewrite your CV, pen a bedtime story for the kids, or finish a piece of work for you, the chances are it surprised you with the calibre of its response.
Why no-code beats custom software and turnkey solutions for business
When looking to adopt automation to streamline processes and drive efficiencies, businesses are often faced with an important decision – whether to purchase a ready-to-use turnkey solution, or to invest in custom software.
Why no-code beats custom software and turnkey solutions for business
When looking to adopt automation to streamline processes and drive efficiencies, businesses are often faced with an important decision – whether to purchase a ready-to-use turnkey solution, or to invest in custom software.
Common misconceptions about automation and what the real benefits are
When looking to adopt automation to streamline processes and drive efficiencies, businesses are often faced with an important decision – whether to purchase a ready-to-use turnkey solution, or to invest in custom software.
Common misconceptions about automation and what the real benefits are
When looking to adopt automation to streamline processes and drive efficiencies, businesses are often faced with an important decision – whether to purchase a ready-to-use turnkey solution, or to invest in custom software.
Why organisations should take a holistic approach to automating customer journeys
By introducing automation technology, like our AI customer engagement platform, into their customer services, many businesses have saved considerable amounts of time and money that would otherwise have been spent on manually carrying out routine, low-value functions. In addition to this, automation has saved time and money for customers by delivering quick answers to simple questions, and solutions to non-complex issues.
Why organisations should take a holistic approach to automating customer journeys
By introducing automation technology, like our AI customer engagement platform, into their customer services, many businesses have saved considerable amounts of time and money that would otherwise have been spent on manually carrying out routine, low-value functions. In addition to this, automation has saved time and money for customers by delivering quick answers to simple questions, and solutions to non-complex issues.
Why David beats Goliath in the battle to attract top tech talent
For many in the tech industry, getting a job with a big brand company may be seen as a dream career move to make at such an early stage of their career. However, newcomers to the sector should know that bigger does not necessarily mean better. This is because larger corporations can often be slow to adapt to new ways of working and thinking due to their sheer size, which can act as significant barriers when you’re trying to get your foot on the next rung of the ladder.
Why David beats Goliath in the battle to attract top tech talent
For many in the tech industry, getting a job with a big brand company may be seen as a dream career move to make at such an early stage of their career. However, newcomers to the sector should know that bigger does not necessarily mean better. This is because larger corporations can often be slow to adapt to new ways of working and thinking due to their sheer size, which can act as significant barriers when you’re trying to get your foot on the next rung of the ladder.