Solutions for Facilities Management
Amplify your service levels while lowering cost & creating operational efficiency
Automate service requests, reduce costs, and eliminate labour waste. With askporter’s superior speed and accuracy over traditional processes, you’ll deliver faster resolutions and see customer satisfaction rise.
The askporter FM Assistant Explained
Are your facilities managers overwhelmed by maintenance tickets and constant client inquiries? askporter is the all-in-one AI platform that takes the manual effort out of facilities management, cleaning, and maintenance.
Task Raiser
Whether it’s a repair, cleaning job or maintenance issue, askporter makes it effortless for customers and front-of-house teams to raise tasks — ensuring they're captured right first time, cutting noise and wasted effort.
Raise tasks easily via QR code, email, or directly through your help desk — whatever suits you and your customers.
Automatically escalates issues for human intervention when required.
Categorises and prioritises tasks based on your workflow rules.
Integrates with IoT devices to raise tasks automatically when issues are detected.
Improve team efficiency by preventing duplicate or incomplete submissions
Operative Manager
Effortlessly manage your teams and exceed expectations. Operatives can check in, view tasks, share updates, and capture feedback — keeping everyone aligned from job start to finish.
Empower operatives with seamless check-in and out to ensure accurate job tracking and time accountability.
Smart scheduling — suppliers book appointments with date/time/window. Automated reminders to both parties.
Live job tracking — En Route, On Site, Access Issues — instant notifications on status changes.
Use intelligent image recognition to verify work completed and simplify reporting, without added admin.
Keep internal teams and clients informed with automated real-time updates across the job lifecycle.
Capture valuable feedback post-service with minimal manual effort, closing the loop on every task.
Outbound Communications
Keep clients and customers informed, and operations running smoothly. From organising and notifying about scheduled repairs and maintenance to compliance checks, askporter handles outbound messaging automatically — ensuring nothing slips through the cracks.
Send timely, automated messages to notify customers about scheduled works and maintenance.
Manage compliance-related outreach without manual chasing or follow-up.
Keep stakeholders updated on job progress, delays or changes with minimal intervention.
Proactively engage customers to gather information, verify data, or request confirmations.
Customise messaging by service type, location or client — all from one platform.
Task Manager
Stay on top of every task — from assignment to resolution. Track performance, manage escalations, and give your teams the visibility they need to hit SLAs and deliver consistently.
Pre-approve work before it starts — configurable approval gates trigger automatically when tasks are raised.
Automate quote approvals — upload, route, and track cost sign-offs without leaving the platform.
Issue work orders directly to suppliers — including quote requirements, acceptance tracking, and auto-fallback if declined.
Follow pre-defined escalation paths to ensure tasks are completed on time.
Give operatives full visibility of their assigned tasks to help plan and prioritise workload.
Use automated notifications to keep teams on track and aligned with SLAs.
Monitor performance through an analytics dashboard that highlights team efficiency and bottlenecks.
View open and historical tasks against each asset for full operational oversight.
End-to-end automation
From Request to Resolution — Fully Automated
Every step automated. Every decision tracked. Every party notified.
Issue
Reported
QR / email / chat
Task
Created
Auto-categorised
Pre-
Approval
Approver notified
Supplier
Instructed
Work order sent
Quote
Approved
PDF uploaded
Job
Scheduled
Date & time set
Live
Tracking
En route → On site
Job
Completed
Photos & audit
Industry research
2025 FM report
Data-driven insights to help you reduce costs, retain clients, and future-proof your operations.
94%
of teams rely on multiple, disconnected systems to manage their operations
How to close the Agility Gap
Discover how leading FM teams are breaking down silos and eliminating friction to transform their productivity.
73%
of teams are forced into reactive problem-solving on a weekly basis
Break Free from Firefighting
Reclaim your team's time and shift to strategic planning. Learn how to reduce reactive work by 43.8% and protect your SLAs.
85%
of leaders think clients have task visibility, yet 67% face contract renewal threats.
Build Unshakeable Client Trust
Bridge the perception gap with real-time visibility and proactive communication to turn skeptical clients into loyal partners.
76%
of leaders face critical knowledge loss from retiring workforce
Overcome the Skills Shortage
Transform your technology into a strategic co-pilot that captures expertise and empowers new talent.
Designed so you can easily improve communications with your clients & customers while improving operational efficiency with AI automation.
The Friendliest AI Agents
Designed to effortlessly engage with tenants and capturing the key details your teams rely on.
Easy Integration
Built with IT teams in mind — fast to deploy, easy to support.
Multi-Channel
Communicate with tenants your way — or theirs. Fully multi-channel, from sms to email to chatbot. Call capability coming soon!
Multi-Language
Built for every resident — our agents speak any major language, reducing reliance on costly translation services.
The proof is in the pudding!
Find out how one of Europe's biggest Facilities Management companies, WISAG, is improving client and customer satisfaction, while creating operational efficiency at scale.
Download Our 2026 UK Facilities Management Market Report
Based on insights from 250 senior FM leaders, discover the key challenges facing the industry and how AI-powered solutions are helping teams do more with less. Download your free copy and position your organisation for success.
