Solutions for Facilities Management
Amplify your service levels while lowering cost & creating operational efficiency
Automate service requests, reduce costs, and eliminate labour waste. With askporter’s superior speed and accuracy over traditional processes, you’ll deliver faster resolutions and see customer satisfaction rise.
Task Raiser
Whether it’s a repair, cleaning job or maintenance issue, askporter makes it effortless for customers and front-of-house teams to raise tasks — ensuring they're captured right first time, cutting noise and wasted effort.
Raise tasks easily via QR code, email, or directly through your help desk — whatever suits you and your customers.
Automatically escalates issues for human intervention when required.
Categorises and prioritises tasks based on your workflow rules.
Integrates with IoT devices to raise tasks automatically when issues are detected.
Improve team efficiency by preventing duplicate or incomplete submissions
Operative & Job Management
Effortlessly manage your teams and exceed expectations. Operatives can check in, view tasks, share updates, and capture feedback — keeping everyone aligned from job start to finish.
Empower operatives with seamless check-in and out to ensure accurate job tracking and time accountability.
Use intelligent image recognition to verify work completed and simplify reporting, without added admin.
Keep internal teams and clients informed with automated real-time updates across the job lifecycle.
Capture valuable feedback post-service with minimal manual effort, closing the loop on every task.
Outbound Communications
Keep clients and customers informed, and operations running smoothly. From organising and notifying about scheduled repairs and maintenance to compliance checks, askporter handles outbound messaging automatically — ensuring nothing slips through the cracks.
Send timely, automated messages to notify customers about scheduled works and maintenance.
Manage compliance-related outreach without manual chasing or follow-up.
Keep stakeholders updated on job progress, delays or changes with minimal intervention.
Proactively engage customers to gather information, verify data, or request confirmations.
Customise messaging by service type, location or client — all from one platform.
Task Manager
Stay on top of every task — from assignment to resolution. Track performance, manage escalations, and give your teams the visibility they need to hit SLAs and deliver consistently.
Follow pre-defined escalation paths to ensure tasks are completed on time.
Give operatives full visibility of their assigned tasks to help plan and prioritise workload.
Use automated notifications to keep teams on track and aligned with SLAs.
Monitor performance through an analytics dashboard that highlights team efficiency and bottlenecks.
View open and historical tasks against each asset for full operational oversight.
Designed so you can easily improve communications with your clients & customers while improving operational efficiency with AI automation.
The Friendliest AI Agents
Designed to effortlessly engage with tenants and capturing the key details your teams rely on.
Easy Integration
Built with IT teams in mind — fast to deploy, easy to support.
Multi-Channel
Communicate with tenants your way — or theirs. Fully multi-channel, from sms to WhatsApp, email to chatbot. Call capability coming soon!
Multi-Language
Built for every resident — our agents speak any major language, reducing reliance on costly translation services.
The proof is in the pudding!
Find out how one of Europe's biggest Facilities Management companies, WISAG, is improving client and customer satisfaction, while creating operational efficiency at scale.
