Operative Manager
Deliver with Visibility, Accountability, and Confidence
Keep your operations running smoothly — no missed jobs, no blind spots. askporter’s Operative Manager module gives managers real-time oversight and equips operatives with everything they need to deliver great service, every time.
Deliver, prove, and improve service — live job tracking, job details on site, photo evidence, and SLA alerts from field to client.
Why Operative Manager?
The biggest challenge in facilities management?
Losing sight of what's actually happening on the ground.
Facilities management teams often struggle to track what's really happening on and off-site, leading to delayed updates for clients, tasks not being completed properly, and a shift into reactive management to resolve firefighting as customers complain rather than FM teams identifying and fixing issues first.
Operative manager solves this by:
Connecting every worker, task, and site through real-time tracking
Providing live updates and automated feedback loops
Catching and resolving problems before clients even notice
Delivering full visibility across all operations
Result: Full visibility, stronger compliance, and greater client trust.
Close the "Proof Gap" and Increase Client Trust
Many leaders feel confident in their service, but a disconnect remains:
The Trust Gap
While 85% of leaders are confident that clients have visibility into completed tasks, a stunning 67% of those same leaders report that clients frequently threaten to not renew contracts due to perceived quality issues
The Compliance Risk
44% of professionals admit that less than half of their compliance-related tasks are tracked and automated within their systems.
(Source: Independent market research study conducted by askporter asking 250 senior FM professionals).
How it works
Operative Manager is the engine that drives your field teams.
1. Check-In, Check-Out — Simplified
Operatives check in via QR code, assistant, or IoT button — instantly logging time, date, and location. Each scan or interaction records verified attendance, creating a live view of who's where and what's happening.
2. Full Task Visibility
Operatives receive all task details before they arrive: notes, access codes, and previous photos. Managers and clients can track progress in real time — from job start to completion.
3. Real-Time Updates
Progress, photos, and comments are shared automatically, keeping everyone informed. If an issue arises — such as a delayed or missed check-in — automated alerts trigger immediate follow-up or reassignment.
4. Feedback and Evidence
Upon completion, customers can receive instant updates and confirm their satisfaction or flag any issues. All photos, timestamps, and user feedback are stored as audit-ready records.
Key Features
Complete control from dispatch to delivery
Operative Manager equips your field teams with everything they need on-site, while giving managers full visibility from job assignment through completion — ensuring accountability at every step.
Flexible check-in options
QR code, IoT button, or assistant interaction.
Real-time visibility
Live updates from arrival to completion, accessible to managers and clients.
Photo and evidence capture
Before-and-after proof of work for compliance and quality assurance.
Automated feedback requests
Customer confirmation triggered automatically on job closure.
IoT integration
Seamlessly connects physical attendance and sensor data with digital workflows.
Audit-ready logs
Every visit, photo, and comment is time-stamped for full accountability.
Smart SLA management
Define service-level targets, such as when cleans must be completed, and receive automatic alerts when jobs are running late.
Customisable standards
Set rules by asset type, location, or service category to ensure the right standards are met consistently across your operations.
Check-in/out with geo-verify
and automatic time capture.
Use Cases
Transform the way your teams work
Improve your operational efficiency, compliance consistency and customer experience from day one.
Cleaning Operations
Track operative attendance and proof of completion in real-time
Monitor supplies and consumables usage across sites
Receive automated alerts for missed check-ins or incomplete tasks
Maintenance Jobs
Ensure operatives arrive equipped with the right tools and parts
Reduce repeat visits through better job information capture
Multi-Site Service Providers
Centralise oversight across multiple vendors and locations
Access one unified dashboard for all operational activity
Measure what matters
Outcomes and Benefits
Operative Manager empowers every stakeholder to improve their most critical metrics:
Full oversight of all active and completed jobs including photo evidence.
Reduced SLA breaches with automated escalation alerts.
Improved team reliability through real-time performance data.
Automated SLA rules and alerts help prevent missed deadlines, define when cleans must be completed, and improve accountability.
Compliance evidence captured automatically — no manual reporting.
All job details in one place — no more missed info or messages.
Simple check-in and feedback process.
Fewer admin steps, more time for on-site work.
Real-time visibility of work being done.
Instant alerts on progress or delays.
Transparent proof of completion and service quality.
Part of the askporter platform
The Operative Manager module connects seamlessly with Task Raiser, Task Manager, and Outbound Communications, creating one intelligent ecosystem from request to resolution.
Ready to Modernise Your Operations?
Stay in control — from job assignment to completion proof — with real-time visibility and automation that keeps everyone accountable.
