Tenant raises an issue with their boiler.
Repairs & Maintenance Agent
Streamline Maintenance: Faster Fixes, Increased Tenant Satisfaction
The askporter Maintenance Agent is your dedicated AI assistant, designed to revolutionise how you handle repairs and maintenance from start to finish. Our intelligent agent diagnoses common issues, empowers residents with self-help, and ensures every task is handed over to your teams with all the necessary context for a fast, first-time fix. It’s the seamless, AI-powered solution built to transform your operations and elevate the resident experience.
Are your maintenance processes a source of friction?
Too often, maintenance processes are burdened by inefficient call logging, inaccurate information, and costly repeat visits. This leads to frustrated residents, overstretched teams, and a reactive cycle of repairs.
How it Works
Intelligent Diagnostics, Effortless Resolution
Our AI-powered agent streamlines your entire maintenance process, providing a robust solution for diagnosing issues, engaging residents, and ensuring your teams have what they need to succeed.
Customisable, Guided Flows
The agent uses a series of pre-defined but fully customisable flows to guide residents through common issues like "no heating" or "leaking taps." Our flows help diagnose the most common causes of maintenance issues but each maintenance ask type can be customised to suit your own processes and assets.You can add client-specific logic at any point—for example, asking follow-up questions for a specific boiler model.
Personalised Information Gathering
Stop wasting time on incomplete requests. Our agent begins every conversation by confirming the user and specific property, ensuring that every task is correctly linked from the outset. This reduces mis-diagnosis and the incorrect identification of tenants or properties, allowing you to maximise first-contact resolution and boost efficiency from the very beginning.
Intelligent Triage and Self-Help
The agent's core function is to intelligently diagnose the issue, eliminating ambiguity and ensuring accurate diagnosis leading to better first time fix and improved tenant satisfaction It can use image recognition to help understand the problem and provide immediate, relevant troubleshooting steps. Where appropriate, it offers self-help guidance with links to videos, manuals, or your own knowledge base. You can also define the level of troubleshooting a user is presented with to align with your residents expectation and allow them to decline self-help suggestions.
Seamless Task Creation
If the issue cannot be resolved by the agent, it seamlessly creates a task in your system. All the context gathered during the conversation—including user and property details, photos, and diagnostic information—is passed through. This ensures your human operatives have everything they need for a fast, first-time fix.
Built-in Prioritisation & Safety
The agent automatically checks for similar open tasks to prevent duplication. It also includes a configurable Vulnerability Check to identify at-risk residents and automatically assign tasks with higher priority based on issue type, location, or the user's circumstances. This ensures you adhere to SLAs and handle critical issues appropriately.
Configurable Scheduling
To minimise the risk of missed appointments and the need for follow-up calls, you can define exactly how the agent captures resident availability. Our system allows you to set specific time ranges (AM/PM/All Day), control the number of days offered for appointments, and link the urgency of the issue to the booking timeline. This proactive approach helps to eliminate the sector-wide problem of failed or missed appointments, reducing delays, maximising tenant satisfaction, and cutting costs for housing providers.
Multilingual and Auditable
The agent supports multiple languages by detecting the user's language and continuing the conversation. Every interaction is logged and linked to the created task, providing a full chat transcript and audit trail for clear record-keeping and accountability. Beyond the initial diagnosis, the agent integrates with your scheduling system to send out booking requests and gather vital information on access. After a repair is complete, it can automatically follow up with residents for feedback, ensuring the work was done properly and helping you maintain a high level of tenant satisfaction.
How it Works
Intelligent Diagnostics, Effortless Resolution
Our AI-powered agent streamlines your entire maintenance process, providing a robust solution for diagnosing issues, engaging residents, and ensuring your teams have what they need to succeed.
Customisable, Guided Flows
The agent uses a series of pre-defined but fully customisable flows to guide residents through common issues like "no heating" or "leaking taps." Our flows help diagnose the most common causes of maintenance issues but each maintenance ask type can be customised to suit your own processes and assets.You can add client-specific logic at any point—for example, asking follow-up questions for a specific boiler model.
Personalised Information Gathering
Stop wasting time on incomplete requests. Our agent begins every conversation by confirming the user and specific property, ensuring that every task is correctly linked from the outset. This reduces mis-diagnosis and the incorrect identification of tenants or properties, allowing you to maximise first-contact resolution and boost efficiency from the very beginning.
Intelligent Triage and Self-Help
The agent's core function is to intelligently diagnose the issue, eliminating ambiguity and ensuring accurate diagnosis leading to better first time fix and improved tenant satisfaction It can use image recognition to help understand the problem and provide immediate, relevant troubleshooting steps. Where appropriate, it offers self-help guidance with links to videos, manuals, or your own knowledge base. You can also define the level of troubleshooting a user is presented with to align with your residents expectation and allow them to decline self-help suggestions.
Seamless Task Creation
If the issue cannot be resolved by the agent, it seamlessly creates a task in your system. All the context gathered during the conversation—including user and property details, photos, and diagnostic information—is passed through. This ensures your human operatives have everything they need for a fast, first-time fix.
Built-in Prioritisation & Safety
The agent automatically checks for similar open tasks to prevent duplication. It also includes a configurable Vulnerability Check to identify at-risk residents and automatically assign tasks with higher priority based on issue type, location, or the user's circumstances. This ensures you adhere to SLAs and handle critical issues appropriately.
Configurable Scheduling
To minimise the risk of missed appointments and the need for follow-up calls, you can define exactly how the agent captures resident availability. Our system allows you to set specific time ranges (AM/PM/All Day), control the number of days offered for appointments, and link the urgency of the issue to the booking timeline. This proactive approach helps to eliminate the sector-wide problem of failed or missed appointments, reducing delays, maximising tenant satisfaction, and cutting costs for housing providers.
Multilingual and Auditable
The agent supports multiple languages by detecting the user's language and continuing the conversation. Every interaction is logged and linked to the created task, providing a full chat transcript and audit trail for clear record-keeping and accountability. Beyond the initial diagnosis, the agent integrates with your scheduling system to send out booking requests and gather vital information on access. After a repair is complete, it can automatically follow up with residents for feedback, ensuring the work was done properly and helping you maintain a high level of tenant satisfaction.
Why You Should Care
Beyond Efficiency, Towards Excellence
In a world of increasing demands and limited resources, the askporter Repairs & Maintenance Agent is more than just a tool; it's a strategic advantage. It’s better because it provides one seamless, intelligent solution that empowers you to:
Boost First-Time Fix Rates
Equip your teams with accurate, pre-diagnosed information to get the job done right the first time, ensuring the right tradesperson is dispatched to the job.
Reduce Repair Backlogs & Costs
Automate initial triage and empower self-service, significantly cutting down on operational workload and unnecessary call-outs.
Improve Resident Engagement
Offer 24/7, multi-language support and keep residents informed at every stage of the repair journey.
Gain Actionable Insights
Unlock structured data on common issues, allowing you to move from reactive repairs to predictive maintenance.
Adhere to SLAs & Deadlines
Automate task creation and priority flagging to ensure you meet your service level agreements consistently.
See it in action!
How We Make the Impossible Possible
See how our platform makes what was once impossible—truly unified tenant communication—a reality. We connect your existing systems to give you a single source of truth, eliminating fragmented data and frustrating workarounds.
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Maintenance Agent diagnoses the issues, looks up solutions and suggests fixes.
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If unresolved, a detailed ticket is raised ready with images for a maintenance operative to visit.
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Reminder sent to tenant when their appointment is due.
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Feedback requested when the job is marked as done on your system.
85% Increase in Time Savings
With AI that automates diagnoses with 97% accuracy, automate triage with the right intel to the right personnel, and results in streamlined and efficient task management.
Hear how Legal & General Affordable Homes achieved speed and accuracy of diagnosis with their tenants' repairs.
How We Compare
The askporter Advantage
Automated triage & intelligent issue routing
Tenant-first multichannel experience (WhatsApp, web, voice)
Proactive outbound messaging (TSM, welfare, rent)
Built-in compliance workflows (e.g. damp & mould)
Works standalone or integrates flexibly
Outcome visibility from request to resolution
Serves self-serve solutions to tenants
Book your personalised demo with Ben
Are You Ready to Transform Your Maintenance & Repairs?
Don't let manual processes and inefficient workflows create headaches for your teams and residents. Take the first step towards smarter, more streamlined maintenance.
Download Our Maintenance Efficiency Scorecard
Find out where your current processes are creating friction and discover how an AI-powered agent can boost your first-time fix rates and reduce backlogs.
