Housing, say hello to
Better service.
Stronger compliance.
Less effort.
Used every day by industry legends
The challenges you face, the solutions we provide
Providers Face Today
delivers
Repairs cost too much, fail too often.
Smarter triage, fewer failed visits, increased first-time fix.
Communication scattered across different channels and systems.
Automated help desk functions reduce labour overheads. Consistent resident experience across all channels.
No tenant feedback until complaints escalate.
Real-time escalation and feedback improve service delivery.
Satisfaction drops with every missed update.
Event driven outbound communication.
Manual compliance risks audit failures.
Captures compliance-relevant data that's audit ready.
In social housing, every missed update, delayed repair, or slow response damages more than a KPI — it erodes tenant trust, compliance standing, and operational resilience.
askporter transforms fragmented, manual processes into proactive, structured, resident-first service — helping you deliver better experiences, meet audit standards, and protect your resources in an increasingly demanding environment.
The challenges you face, the solutions we provide
Increasing staff costs
Smarter triage, fewer failed visits, increased first time fix.
Increasing staff costs
Smarter triage, fewer failed visits, increased first time fix.
Increasing staff costs
Smarter triage, fewer failed visits, increased first time fix.
Increasing staff costs
Smarter triage, fewer failed visits, increased first time fix.
Increasing staff costs
Smarter triage, fewer failed visits, increased first time fix.
Our AI Powered Products Designed for Housing
Find out more on our Housing Sector Solutions
Proven results
Legal & General Affordable Homes is a top provider of affordable housing in the UK. They offer shared ownership and rental properties, aiming to improve lives with high-quality, sustainable homes.
8000+
Properties
100%
Inbound requests handled
97%
Diagnostics accuracy
13%
Tenants self-service
4.3
CSAT
"Where a visit is required, the web assistant will automatically allocate the work to the relevant Provider, stamping the diagnosis clearly to ensure the delivery of a first-time fix. This was a highly customised build that further enables our platform towards our vision of delivering a frictionless service offer for customers."
Proven results
WISAG is a leading European FM provider, with over 50,000 employees operating across Germany, Austria, Switzerland, Luxembourg and Poland. The company focuses on providing services in the areas of aviation, facility and industry.
8900+
Properties
30K
Inbound requests handled
2.8K
Users with login access
20K
Assets tagged with QR codes
100%
Positive customer feedback
“Our customers rightly expect high quality service from us. Problems in distributed operations usually only become apparent when customers complain. Through the askporter platform, we offer our customers the possibility to contact us at any time to report issues or ask for help. Also, the check-in of our cleaners, creates process transparency and reveals problems that can be solved proactively before our customers react.”
Top benefits for housing
Improved tenant experience & reduced strain on help desk
Provide your tenants with 24/7 support, whether it's capturing a task or responding to FAQs like "can I have a cat?". This streamlines communication, leading to faster resolutions, an improved experience for tenants, and less administrative burden for help desk staff.
Triage of maintenance requests & first-time fix rates
askporter enables triages of maintenance requests before they are distributed to the engineers. This ensures the engineer has the right diagnoses information, thus reducing repeat call outs. This leads to improved first-time fix rates, decreased costs, time, & travel - leading to less C02 emissions.
Streamlining tenant check ins & compliance tracking
Automate your resident outreach to proactively gather post-work feedback, provide updates on future works, and check for issues like damp and mould. Tenants canreceive these communications via email, text, or webchat, where theycan ask questions and get proactive assistance, and your teamm gets alerts where urgent issues need addressing.
Find out more on our Housing Sector Solutions
Advantages
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White Label or connect with existing resource scheduler
askporter ensures simple & user friendly interaction between end users & your existing applications. In addition, askporter can handle the interaction between engineers & end users thus reducing the volume of requests that are sent to the help desk team.
Partnered with FLS – FAST LEAN SMART
Download our white paper
Find out how AI is transforming housing
