Task Manager
The command centre for every job, asset and team
Bring every task, asset, and person into one live workspace. askporter’s Task Manager Module centralises your full operational process — from pre-approvals and scheduling to quotes and completion.
It gives facilities teams the control and visibility they need to deliver first-class service, every time.
Why Task Manager matters
The biggest problem in task management?
Too many systems, no single source of truth.
Most FM teams juggle too many systems and manual updates. Tasks get lost, SLAs are missed, and complaints surface before managers even know there's an issue.
If you've ever thought a full CAFM system might be too complex or expensive, our CAFM Lite approach offers the same control without the overhead — replacing the messy mix of spreadsheets, shared inboxes, and Outlook calendars with one intuitive, streamlined solution.
askporter’s Task Manager Module brings structure and automation to every workflow stage
Ensuring nothing slips through the cracks. One place to capture, prioritise and resolve work
With SLA timers, ownership, and cross-channel comms built in.
Result: consistent service, audit-ready visibility, and fewer customer escalations.
Cut reactive work
73% firefight weekly — cut reactive work with SLA countdowns and auto-escalations.
Unified Systems
76% struggle with disconnected systems — centralise tasks and updates in a single view.
Source: FM Survey, Sept 2025
How it works
A structured workflow that keeps every task on track
Task Manager covers the entire lifecycle of a job, from a simple request to a completed, audited task.
1. End-to-End Task Lifecycle
Every task follows a structured process, with the ability to customise the different statues to support different flows for different task types. Workflows can be configured to reflect how your team actually operates, ensuring flexibility while keeping control.
2. Supporting the Full Task Lifecycle
We also provide a range of optional modules — Pre-Approval, Work Order, Scheduling, and Quotes — to support the entire task lifecycle from end to end. Each stage includes defined logic, automated notifications, and performance tracking to ensure all work stays transparent and on time.
3. Real-Time Dashboards
See all your open, upcoming, and completed jobs, along with a visual dashboard showing SLA performance. Managers can track by site, asset, or team member, identifying issues before they become complaints.
4. Configurable Escalations and SLAs
Define escalation rules and SLA targets by task type, location, or asset. Automated alerts ensure late tasks or overdue approvals are flagged early, keeping service delivery proactive.
5. Customise the Platform for Your Company
Extended metadata lets FM teams customise askporter to their needs — adding custom fields, asset-specific data, links to manuals or procedures, and even embedded knowledge-base articles. This ensures each task and asset has the exact information your teams need to deliver safely and efficiently.
Key Features
Supporting every stage of your operations
Task Manager adapts to the full complexity of facility operations — from initial approvals through quotes, work orders, and scheduling.
Pre-Approval
Ensure every job starts with the right permissions, context, and cost control. Pre-approvals standardise how work is requested and authorised — helping teams manage risk and maintain compliance.
Prevent unauthorised work and cost overruns
Automate approval routing to speed up decisions
Maintain full transparency and accountability
Quotes
Simplify how costs are proposed, approved, and managed. askporter's Quotes feature ensures pricing, authorisation, and documentation are handled digitally and transparently.
Streamline quote approval and reduce turnaround times
Maintain transparency on cost changes throughout the process
Centralise documentation for compliance and auditing
Enable data-driven cost tracking and forecasting
Work Orders
Turn approved requests into live, actionable jobs. The Work Order system manages task assignment, progress tracking, and completion — ensuring clarity between suppliers, operatives, and clients.
Improve communication and reduce handoff errors
Ensure every job starts with complete context
Maintain consistency across suppliers and regions
Scheduling (Appointments)
Effortless scheduling keeps everyone aligned. From booking visits to tracking arrivals, askporter automates the process — saving managers hours of coordination time.
Reduce missed appointments with automated client updates
Improve punctuality and customer satisfaction
Track every status change automatically for audit purposes
Key Features
Everything you need to manage tasks efficiently
Stop juggling spreadsheets and scattered systems. Task Manager brings all your jobs, teams, and performance data into one place — with the flexibility to configure workflows exactly how you need them.
Unified Task View
One portal for all your jobs, assets, and users.
Automate Job Allocation
Automatically assign jobs to the right team, supplier, or operative based on your rules.
Live SLA Tracking
Visual boards with timers, breach alerts, and performance metrics across all jobs.
Customisable Platform
Add custom fields, documents, or knowledge resources to your data.
Configurable workflows
Tailor statuses, priorities or workflows per task or asset type.
Automated Escalations
Alerts for late or breached SLAs and 'next best action' recommendations.
Role-Based Permissions
Control visibility and actions by user type.
Zero-Integration Mode
Spreadsheets and email in, clean evidence out.
Manager Snapshots
Live backlog, breaches, blockers – shareable in one click.
Benefits
See real operational impact
askporter’s Task Manager module delivers tangible, organisation-wide benefits that improve service quality, visibility, and operational efficiency.
Simplified Operations
Replace fragmented spreadsheets and manual updates with one unified platform.
Proactive Management
Automated alerts and dashboards ensure you spot issues before they become complaints.
Improved SLA Compliance
Real-time monitoring helps you stay on track with client expectations.
Customisable Workflows
Adapt the system to suit your organisation’s unique processes and task types.
Enhanced Accountability
Time-stamped logs, audit trails, and approvals create a clear record of performance.
Cost and Time Savings
Automating routine tasks reduces admin and speeds up service delivery.
Data-Driven Decisions
Access live insights into team activity, asset performance, and service metrics.
Better Collaboration
Seamlessly connect teams, clients, and suppliers for transparent, effective communication.
Part of the askporter platform
The Task Manager module connects seamlessly with Task Raiser, Operative Manager, and Outbound Communications, creating one intelligent ecosystem from request to resolution.
Ready to centralise your operations?
Gain control, prove compliance, and boost productivity by unifying your FM workflows.
