Task Raiser
Raise the right task first time, every time
Your AI-powered intake assistant that turns any report into a complete, ready-to-action task.
Capture issues instantly via QR codes, WhatsApp, email or web forms, Task Raiser handles the rest.
Why task raiser
The biggest problem in issue reporting?
Missing details.
When tasks come in vague or incomplete, teams waste time chasing answers, fixing the wrong thing, or missing SLAs entirely.
Task Raiser solves this by:
Asking the right follow-up questions
Gathering photos, severity, risks & location
Removing duplicate reports
Routing the task to the correct team instantly
Result: fewer delays, fewer mistakes, and faster resolution across your entire operation.
Industry statistics
44%
of SLAs fail due to missing info
73%
of teams firefight reactive work every week
68%
struggle to hire skilled staff
How it works
How Task Raiser automates your workflow
A seamless, intelligent intake process from end-user to engineer.
1. Capture
Users report via QR, WhatsApp, email or portal, Task Raiser identifies who they are, where they are, and the asset involved.
2. Clarify
The assistant collects missing details with AI-driven questions.
3. Create & Route
A complete task is generated and sent instantly to the right team.
4. Capture
Users report via QR, WhatsApp, email or portal, Task Raiser identifies who they are, where they are, and the asset involved.
5. Clarify
The assistant collects missing details with AI-driven questions.
Key Features
Do more with intelligent issue capture
Task Raiser gives you a powerful set of tools to collect complete, accurate information from any user, in any location — ensuring issues are raised right the first time.
AI-powered triage
Automatically identifies issue type and priority based on the conversation.
Multi-channel access
Capture requests directly from QR codes, email, authenticated portals, or individual asset email addresses.
Photo and image recognition
Attach and analyse images to understand the problem faster.
Duplicate detection
Avoid repeated tickets for the same issue.
Configurable workflows
Tailor messages, mandatory fields, and diagnostic steps per client or asset.
Multi-language support
Can support all languages out of the box.
Self-help suggestions
(FAQ/SOP snippets) before raising a ticket.
Evidence-by-default
Photos, timestamps, consented PII handling.
Fast setup
Works out of the box with standard FM templates with no integration required to get up and running.
Business impact
Transform the way your teams work
Improve your operational efficiency, compliance consistency and customer experience from day one.
For Facilities Teams & Providers
Eliminate manual data entry and admin overhead
Improve first-time fix rates through better initial information
Scale operations without growing headcount
Gain structured data for reporting and continuous improvement
For Occupiers & End Users
Quick, intuitive way to report issues 24/7
Real-time confirmation and transparency
Fewer follow-ups and faster resolutions
Measure what matters
See real operational impact
Task Raiser helps you track and improve the metrics that matter most:
Reduction in inbound calls & emails
Improved first-time fix rates
Faster average resolution times
Higher customer satisfaction
Increased team productivity
“Task Raiser cut our manual triage time dramatically and ensured every job was raised with complete, consistent information. It’s transformed the quality of every request our teams receive.”
— Karen Heaney
Director of Investment and Compliance, Legal & General Affordable Homes
8900+
Properties supported
30,000+
Annual inbound requests
100%
Positive customer feedback
Reduction
In SLA breaches
Part of the askporter platform
Task Raiser is the first step in askporter’s intelligent operations ecosystem. It integrates seamlessly with Operative & Job Management for work allocation and Outbound Comms for proactive updates — giving you a complete, automated workflow from request to resolution.
Ready to transform how you capture tasks?
Give your users a simpler way to report issues — and your teams the clarity to resolve them faster.
