Solutions for Housing & Build-to-Rent
Empower your resident communication while delivering operational efficiency
Improve repairs and maintenance outcomes and increase tenant satisfaction — while reducing help desk pressure, meeting compliance requirements, and keeping residents informed.
Communication Expert Products
Handles tenant queries 24/7, from repair requests to tenancy questions, across digital channels. It collects required information, provides instant responses, and escalates only when necessary.
Enhanced Tenant Experience
Boost tenant satisfaction with instant, 24/7 support, ensuring consistent and accurate responses every time.
Operational Efficiency
Significantly reduces call volume and manual agent workload, allowing your team to scale without increasing headcount.
Multi-Channel Support
Operates across Webchat, Email, WhatsApp and more (voice coming soon).
Inclusive by Design
Multilingual capabilities for diverse communities.
Highly Customisable
Tailors conversations and data collection to your processes.
Take your proactivity with residents to the next level! askporter’s Outbound Assistant keeps tenants informed, carries out welfare checks, gathers feedback, and collects key details about them or their property — even following up on open tickets to close the loop.
IoT Alerts
Notify tenants and staff when IoT devices detect issues — enabling proactive action.
Data Accuracy
Collect and verify tenant and property data to keep records accurate and up to date.
Tenant Satisfaction Feedback
Collect TSM feedback efficiently — no costly third-party manual outreach.
Resident Updates
Keep tenants informed about works, events, or building updates — before they need to ask.
Ticket Follow-ups
Follow up on unresolved tickets or check in on older cases — askporter handles the outreach.
AI Powered Products
Repairs & Maintenance Agent
Respond to repair requests any time of day, in any language and across any channel. Our AI-led agent pre-diagnoses issues, improves outcomes for your maintenance teams, and keeps residents happy.
Pre-diagnoses issues with 97% accuracy, eliminating unnecessary call outs & increasing first-time fix.
Provides self-help options powered by asset data and online resources.
Escalates seamlessly to human teams when intervention is required.
Raises, categorises and prioritises repairs based on tenant needs.
Integrates with our partner scheduling tools to automate appointment booking.
Automate post-work surveys for quality control.
Info Agent
“Can I have a dog?”, “Where’s my tenancy agreement?”. askporter’s FAQ Info Agent handles everyday tenant queries — like pet permissions and tenancy documents — so your team can focus on help residents with the things that really matter.
Instant responses to customers across channels — no more wait times and fewer calls
Provide instant access to property information and documentation.
Answer common queries about repairs, bills, and agreements.
Points them in the right direction if extra help is needed.
Mould Compliance Agent
Struggling to stay on top of mould complaints and compliance? Improve mould diagnosis, track remediation, and automate outreach — meet your compliance duties with confidence and protect your reputation. while keeping your residents safe
Supports compliance with Awaab’s Law by guiding compliant mould diagnosis and treatment
Monitor case progress to help teams meet internal SLAs and regulatory timelines.
Maintains a compliance-ready audit trail of all remediation steps.
Ensures all mandatory and relevant data is captured through guided, automated interactions.
Automatically escalates urgent cases based on tenant date for immediate attention.
Ensures silent residents are heard — through proactive, automated outreach.
Designed so you can easily improve communications with your clients & customers. While improving operational efficiency with AI automation.
The Friendliest AI Agents
Designed to effortlessly engage with tenants and capturing the key details your teams rely on.
Easy Integration
Built with IT teams in mind — fast to deploy, easy to support.
Multi-Channel
Communicate with tenants your way — or theirs. Fully multi-channel, from sms to WhatsApp, email to chatbot. Call capability coming soon!
Multi-Language
Built for every resident — our agents speak any major language, reducing reliance on costly translation services.
The proof is in the pudding!
Find out how one of Europe's biggest Facilities Management companies, WISAG, is improving client and customer satisfaction, while creating operational efficiency at scale.
