Facilities Management, say hello to
Less chasing.
More doing.
Better service.
Used every day by industry legends
The challenges you face, the solutions we provide
Providers Face Today
delivers
Increasing staff costs
Smarter triage, fewer failed visits, increased first time fix.
Staff shortages
Automated help desk functions reduce labour overheads.
Multitasking and coordinating teams
Real-time escalation and feedback improve service delivery.
Customers focusing on price, not value
Event-driven outbound communication proactively keeps your customer informed.
Manual compliance processes risk audit failures
Event-driven outbound communication proactively keeps your customer informed.
Sectors
Solutions Tailored to Your Industry
Corporate and Office Providers
High volumes of unclear tenant requests overwhelm your teams, turning service delivery into a reactive firefight. askporter captures requests via WhatsApp and Web, automatically triaging and structuring them with required information. This enables efficient assignment to the right team members with proper equipment, cuts chasing calls, frees up reception staff, and ensures small issues get resolved faster—protecting your premium client experience.
Retail
Managing multi-site retail portfolios creates constant battles for consistency and transparency, especially with multiple contractors and locations. askporter provides proof and accountability through operative check-in/out, photo confirmation, and real-time central dashboard updates. You gain audit-ready logs that prevent trust erosion, reduce operational risk across your entire estate, and turn reactive maintenance into a predictable, data-driven asset.
Healthcare
Disconnected systems and missed protocols carry severe consequences in healthcare environments where compliance is non-negotiable. askporter functions as a compliance shield, ensuring scheduled tasks—from critical equipment maintenance to deep cleaning protocols—are rigorously verified and logged. This helps your teams meet stringent hygiene standards, patient safety requirements, and complex regulatory obligations under constant operational pressure.
Education
Campus complexity creates massive administrative burden, with FM teams strained by varied requests and challenging staff turnover. askporter automates initial intake and triage of maintenance requests, preserving skilled managers' time while building a searchable history of every resolution. This ensures new staff hit the ground running, institutional knowledge is retained, and your diverse estate scales efficiently without proportional headcount increases.
Transport
Operating transport hubs means managing intense foot traffic, critical infrastructure, and high-stakes safety protocols in hyper-complex environments. askporter enables immediate problem reporting through simple interfaces or device integration, providing real-time data to deploy resources rapidly and safely. You get full visibility over high-priority incidents, ensuring maintenance is executed with the speed and compliance needed to keep high-volume public transport flowing smoothly.
Cleaning
In the cleaning world, your contract security is dependent on verifiable quality and accountability; the lack of clear proof of work is the primary reason clients threaten non-renewal. askporter solves this by delivering an automated verification tool directly to your operatives. Our seamless Operative & Job Management is centred on geo-fenced check-in/check-out to instantly log presence and time on site. Beyond tracking, operatives confirm job completion, capture mandatory photos, and use intelligent image recognition to verify the work without paperwork.
Manufacturing and Industrial
Reactive maintenance halts production and costs significant revenue in complex, often hazardous industrial settings where asset uptime is critical. askporter supercharges communication and workflow by linking task issuance, operative check-in/out, and photo verification. This ensures specialized equipment is serviced on time, reduces catastrophic failure risk, and provides the audit-ready logs necessary for stringent industrial regulations and compliance requirements.
Corporate and Office Providers
Your world revolves around delivering a flawless, hospitality-grade experience. Yet, the high volume of daily, often low-value, and unclear user requests from tenants and co-workers frequently swamps your teams, turning smooth service delivery into a reactive firefight. This not only frustrates occupants but also leaves your in-house staff bogged down in administrative tasks, eroding the quality of service you promised.
askporter, your AI-powered digital co-worker, instantly captures requests via channels like WhatsApp and Web, triaging them, and automating updates. Crucially, it ensures requests are structured with the required information, allowing you to efficiently assign the right team members with the right equipment (e.g., plumber, electrician, etc.) This cuts inbound 'chasing' calls, frees up your high-value reception and management staff, and ensures the small issues, like a flickering light or a temperature complaint, are resolved faster and more efficiently, silently protecting the premium client experience and your contract renewal.
Retail
Managing multi-site retail portfolios means facing a constant battle for consistency and transparency, especially across critical services like cleaning and security. With multiple contractors and locations, the lack of real-time visibility leads to missed SLAs.
askporter brings an essential layer of proof and accountability to your operations. By requiring operatives to check in/out, confirm tasks with photos, and provide real-time updates directly to a central dashboard, you gain audit-ready logs that prevent trust erosion. This transparency drastically reduces operational risk across the entire estate, turning your reactive maintenance teams into a predictable, data-driven asset.
Healthcare
In a sector defined by non-negotiable compliance, hygiene, and patient safety, the consequences of disconnected systems and missed protocols are severe. Your teams are constantly under pressure to manage highly specialised assets while adhering to complex regulatory standards.
askporter functions as a compliance shield, ensuring that scheduled tasks, from critical equipment maintenance to deep cleaning protocols, are not only assigned but rigorously verified and logged.
Education
The scale and complexity of educational campuses, encompassing everything from lecture halls and labs to student accommodation, create a massive administrative burden. Your FM teams are perpetually strained by the sheer volume of varied requests and the challenge of retaining institutional knowledge amid staff shortages.
askporter addresses the core challenge of labour efficiency and knowledge transfer. Our AI automates the initial intake and triage of maintenance requests, from a student reporting a fault in their hall to a faculty member needing room setup, preserving the time of skilled managers. By building a searchable, automated history of every request and resolution, we ensure that new staff can hit the ground running, making sure your diverse estate is managed efficiently and your essential services scale without proportional headcount increases.
Transport
Managing transport hubs like railways and airports means operating in a hyper-complex environment with intense foot traffic, critical infrastructure, and unique high-stakes safety protocols.
askporter enables immediate problem reporting for high-traffic areas, either through a simple 'touch of a button' user interface for the public or by linking directly with devices that measure traffic or footfall. This real-time data integration allows you to accurately determine where to send your team next, ensuring resources are deployed rapidly and safely, drastically reducing the risk of missed SLAs.
With askporter you get full visibility over high-priority incidents, and ensure that maintenance tasks are executed and verified with the speed and compliance required to keep high-volume public transport flowing smoothly and safely, drastically reducing the risk of missed SLAs.
Manufacturing and Industrial
For factories and warehouses, the core FM mandate is maximising asset uptime and maintaining strict regulatory compliance in a complex, often hazardous, setting. Reactive maintenance isn't just inefficient; it halts production and costs significant revenue.
askporter doesn't replace your asset management system; we supercharge the communication and workflow. By linking task issuance, operative check-in/out, and real-time photo verification, we provide an unparalleled level of transparency and proof of work. This ensures your specialised equipment is serviced on time, every time, reducing the risk of catastrophic asset failure and providing the audit-ready logs necessary for stringent industrial regulations.
Sectors
Solutions Tailored to Your Industry
Corporate and Office Providers
High volumes of unclear tenant requests overwhelm your teams, turning service delivery into a reactive firefight. askporter captures requests via WhatsApp and Web, automatically triaging and structuring them with required information. This enables efficient assignment to the right team members with proper equipment, cuts chasing calls, frees up reception staff, and ensures small issues get resolved faster—protecting your premium client experience.
Retail
Managing multi-site retail portfolios creates constant battles for consistency and transparency, especially with multiple contractors and locations. askporter provides proof and accountability through operative check-in/out, photo confirmation, and real-time central dashboard updates. You gain audit-ready logs that prevent trust erosion, reduce operational risk across your entire estate, and turn reactive maintenance into a predictable, data-driven asset.
Healthcare
Disconnected systems and missed protocols carry severe consequences in healthcare environments where compliance is non-negotiable. askporter functions as a compliance shield, ensuring scheduled tasks—from critical equipment maintenance to deep cleaning protocols—are rigorously verified and logged. This helps your teams meet stringent hygiene standards, patient safety requirements, and complex regulatory obligations under constant operational pressure.
Education
Campus complexity creates massive administrative burden, with FM teams strained by varied requests and challenging staff turnover. askporter automates initial intake and triage of maintenance requests, preserving skilled managers' time while building a searchable history of every resolution. This ensures new staff hit the ground running, institutional knowledge is retained, and your diverse estate scales efficiently without proportional headcount increases.
Transport
Operating transport hubs means managing intense foot traffic, critical infrastructure, and high-stakes safety protocols in hyper-complex environments. askporter enables immediate problem reporting through simple interfaces or device integration, providing real-time data to deploy resources rapidly and safely. You get full visibility over high-priority incidents, ensuring maintenance is executed with the speed and compliance needed to keep high-volume public transport flowing smoothly.
Manufacturing and Industrial
Reactive maintenance halts production and costs significant revenue in complex, often hazardous industrial settings where asset uptime is critical. askporter supercharges communication and workflow by linking task issuance, operative check-in/out, and photo verification. This ensures specialized equipment is serviced on time, reduces catastrophic failure risk, and provides the audit-ready logs necessary for stringent industrial regulations and compliance requirements.
Cleaning
In the cleaning world, your contract security is dependent on verifiable quality and accountability; the lack of clear proof of work is the primary reason clients threaten non-renewal. askporter solves this by delivering an automated verification tool directly to your operatives. Our seamless Operative & Job Management is centred on geo-fenced check-in/check-out to instantly log presence and time on site. Beyond tracking, operatives confirm job completion, capture mandatory photos, and use intelligent image recognition to verify the work without paperwork.
Corporate and Office Providers
corporate
High volumes of unclear tenant requests overwhelm your teams, turning service delivery into a reactive firefight. askporter captures requests via WhatsApp and Web, automatically triaging and structuring them with required information. This enables efficient assignment to the right team members with proper equipment, cuts chasing calls, frees up reception staff, and ensures small issues get resolved faster—protecting your premium client experience.
Retail
retail
Managing multi-site retail portfolios creates constant battles for consistency and transparency, especially with multiple contractors and locations. askporter provides proof and accountability through operative check-in/out, photo confirmation, and real-time central dashboard updates. You gain audit-ready logs that prevent trust erosion, reduce operational risk across your entire estate, and turn reactive maintenance into a predictable, data-driven asset.
Healthcare
healthcare
Disconnected systems and missed protocols carry severe consequences in healthcare environments where compliance is non-negotiable. askporter functions as a compliance shield, ensuring scheduled tasks—from critical equipment maintenance to deep cleaning protocols—are rigorously verified and logged. This helps your teams meet stringent hygiene standards, patient safety requirements, and complex regulatory obligations under constant operational pressure.
Education
education
Campus complexity creates massive administrative burden, with FM teams strained by varied requests and challenging staff turnover. askporter automates initial intake and triage of maintenance requests, preserving skilled managers' time while building a searchable history of every resolution. This ensures new staff hit the ground running, institutional knowledge is retained, and your diverse estate scales efficiently without proportional headcount increases.
Transport
transport
Operating transport hubs means managing intense foot traffic, critical infrastructure, and high-stakes safety protocols in hyper-complex environments. askporter enables immediate problem reporting through simple interfaces or device integration, providing real-time data to deploy resources rapidly and safely. You get full visibility over high-priority incidents, ensuring maintenance is executed with the speed and compliance needed to keep high-volume public transport flowing smoothly.
Manufacturing and Industrial
manufacturing
Reactive maintenance halts production and costs significant revenue in complex, often hazardous industrial settings where asset uptime is critical. askporter supercharges communication and workflow by linking task issuance, operative check-in/out, and photo verification. This ensures specialized equipment is serviced on time, reduces catastrophic failure risk, and provides the audit-ready logs necessary for stringent industrial regulations and compliance requirements.
Cleaning
cleaning
In the cleaning world, your contract security is dependent on verifiable quality and accountability; the lack of clear proof of work is the primary reason clients threaten non-renewal. askporter solves this by delivering an automated verification tool directly to your operatives. Our seamless Operative & Job Management is centred on geo-fenced check-in/check-out to instantly log presence and time on site. Beyond tracking, operatives confirm job completion, capture mandatory photos, and use intelligent image recognition to verify the work without paperwork.
Industry research
2025 FM report
Data-driven insights to help you reduce costs, retain clients, and future-proof your operations.
94%
of teams rely on multiple, disconnected systems to manage their operations
How to close the Agility Gap
Discover how leading FM teams are breaking down silos and eliminating friction to transform their productivity.
73%
of teams are forced into reactive problem-solving on a weekly basis
Break Free from Firefighting
Reclaim your team's time and shift to strategic planning. Learn how to reduce reactive work by 43.8% and protect your SLAs.
85%
of leaders think clients have task visibility, yet 67% face contract renewal threats.
Build Unshakeable Client Trust
Bridge the perception gap with real-time visibility and proactive communication to turn skeptical clients into loyal partners.
76%
of leaders face critical knowledge loss from retiring workforce
Overcome the Skills Shortage
Transform your technology into a strategic co-pilot that captures expertise and empowers new talent.
Inadequate communication between facilities management teams, their overwhelmed help desk staff & inefficiently briefed engineers can lead to misunderstandings & delays in addressing issues.
askporter replaces manual chaos with proactive, structured, customer-centric workflows.
The results? Stronger service delivery, audit-ready operations, and better protection for your people, assets, and reputation in an environment that demands more every day.
Our AI Powered Products Designed for FM
More on our Facilities Management Products
Proven results
WISAG is a leading European FM provider, with over 50,000 employees operating across Germany, Austria, Switzerland, Luxembourg and Poland. The company focuses on providing services in the areas of aviation, facility and industry.
8900+
Properties
30K
Inbound requests handled
2.8K
Users with login access
20K
Assets tagged with QR codes
100%
Positive customer feedback
“Our customers rightly expect high quality service from us. Problems in distributed operations usually only become apparent when customers complain. Through the askporter platform, we offer our customers the possibility to contact us at any time to report issues or ask for help. Also, the check-in of our cleaners, creates process transparency and reveals problems that can be solved proactively before our customers react.”
Proven results
Legal & General Affordable Homes is a top provider of affordable housing in the UK. They offer shared ownership and rental properties, aiming to improve lives with high-quality, sustainable homes.
8000+
Properties
100%
Inbound requests handled
97%
Diagnostics accuracy
13%
Tenants self-service
4.3
CSAT
"Where a visit is required, the web assistant will automatically allocate the work to the relevant Provider, stamping the diagnosis clearly to ensure the delivery of a first-time fix. This was a highly customised build that further enables our platform towards our vision of delivering a frictionless service offer for customers."
Top benefits for FMs
Improved customer & client experience
Elevates you customer and client experience with 24/7 AI-powered support for instant issue resolution and automated requests for faster fixes. Improved communication ensures transparency, reduces manual effort, and builds confidence that requests are managed efficiently.
Triage of repairs & maintenance requests & first-time fix rates
askporter enables triages of maintenance requests before they are distributed to the engineers. This ensures the engineer has the right diagnoses information, thus reducing repeat call outs. This leads to improved first-time fix rates, decreased costs, time, & travel - leading to less C02 emissions.
Streamlined Workforce
With askporter optimise your task management, resource allocation, and communication, empowering efficient multitasking and significantly enhancing team and operational efficiency. The results: improved service reliability, clear performance oversight, consistent SLA achievement, and service scalability —without increasing team size.
Integration with existing FM applications
askporter ensures simple & user friendly interaction between end users & existing FM applications. In addition, askporter can handle the interaction between engineers & end users thus reducing the volume of requests that are sent to the helpdesk team.
Download Our 2026 UK Facilities Management Market Report
Based on insights from 250 senior FM leaders, discover the key challenges facing the industry and how AI-powered solutions are helping teams do more with less. Download your free copy and position your organisation for success.
