Facilities Management, say hello to

Less chasing.
More doing.
Better service.

askporter helps managers cut admin, automate task flow, and hit SLAs — without scaling your team.

Askporter's chat assistant in use
Enhance efficiency
Reduce costs
Elevate customer service
24/7 support
WISAG's logoLegal & General Affordable Homes logoIC Immobilien Logodas E logo
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The challenges you face, the solutions we provide

An illustration of a girl leaning against a mobile device showing askporter's platform.
Realities Build-to-Rent
Providers Face Today
What askporter
delivers

Increasing staff costs

Smarter triage, fewer failed visits, increased first time fix.

Staff shortages

Automated help desk functions reduce labour overheads.

Multitasking and coordinating teams

Real-time escalation and feedback improve service delivery.

Customers focusing on price, not value

Event-driven outbound communication proactively keeps your customer informed.

Manual compliance processes risk audit failures

Event-driven outbound communication proactively keeps your customer informed.

Ready to find out more?

The challenges you face, the solutions we provide

Increasing staff costs

Smarter triage, fewer failed visits, increased first time fix.

Increasing staff costs

Smarter triage, fewer failed visits, increased first time fix.

Increasing staff costs

Smarter triage, fewer failed visits, increased first time fix.

Increasing staff costs

Smarter triage, fewer failed visits, increased first time fix.

Increasing staff costs

Smarter triage, fewer failed visits, increased first time fix.

Inadequate communication between facilities management teams, their overwhelmed help desk staff & inefficiently briefed engineers can lead to misunderstandings & delays in addressing issues.‍

askporter replaces manual chaos with proactive, structured, customer-centric workflows.

The results? Stronger service delivery, audit-ready operations, and better protection for your people, assets, and reputation in an environment that demands more every day.

Person using a phone with a large mobile chat interface and city buildings in the background

Our AI Powered Products Designed for FM

More on our Facilities Management Products

Proven results

WISAG is a leading European FM provider, with over 50,000 employees operating across Germany, Austria, Switzerland, Luxembourg and Poland. The company focuses on providing services in the areas of aviation, facility and industry.

Digital assistant on iPhone
Illustration of a woman walking in front of multiple large buildings and skyscrapers, holding a smartphone with a message bubble, symbolizing property management or communication related to properties.

8900+
Properties

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30K
Inbound requests handled

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2.8K
Users with login access

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20K
Assets tagged with QR codes

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100%
Positive customer feedback

“Our customers rightly expect high quality service from us. Problems in distributed operations usually only become apparent when customers complain. Through the askporter platform, we offer our customers the possibility to contact us at any time to report issues or ask for help. Also, the check-in of our cleaners, creates process transparency and reveals problems that can be solved proactively before our customers react.”

Kira Rosenmeyer

Kira Rosenmeyer
Digital Transformation Manager at WISAG

Proven results

Legal & General Affordable Homes is a top provider of affordable housing in the UK. They offer shared ownership and rental properties, aiming to improve lives with high-quality, sustainable homes.

Askporter's Assistant developed for L&G
Illustration of a woman walking in front of multiple large buildings and skyscrapers, holding a smartphone with a message bubble, symbolizing property management or communication related to properties.

8000+

Properties

Illustration of a woman working diligently on a laptop at a desk in an office setting, suggesting managing inbound requests or office productivity.

100%

Inbound requests handled

Illustration of a woman wearing glasses, working at a desktop computer, with a checkmark speech bubble, indicating accurate diagnostics or efficient work.

97%

Diagnostics accuracy

Illustration of a person using a smartphone with notification bubbles showing a checkmark and an alert icon, representing tenant self-service or mobile communication.

13%

Tenants self-service

Illustration of a smiling person wearing glasses, giving a thumbs-up sign next to a potted plant, symbolizing positive customer feedback or satisfaction (CSAT).

4.3

CSAT

"Where a visit is required, the web assistant will automatically allocate the work to the relevant Provider, stamping the diagnosis clearly to ensure the delivery of a first-time fix. This was a highly customised build that further enables our platform towards our vision of delivering a frictionless service offer for customers."

Karen Heaney

Karen Heaney
Director of Platform, Legal & General Affordable Homes

Top benefits for FMs

Improved customer & client experience

Elevates you customer and client experience with 24/7 AI-powered support for instant issue resolution and automated requests for faster fixes. Improved communication ensures transparency, reduces manual effort, and builds confidence that requests are managed efficiently.

Triage of repairs & maintenance requests & first-time fix rates

askporter enables triages of maintenance requests before they are distributed to the engineers. This ensures the engineer has the right diagnoses information, thus reducing repeat call outs. This leads to improved first-time fix rates, decreased costs, time, & travel - leading to less C02 emissions.

Streamlined Workforce

With askporter optimise your task management, resource allocation, and communication, empowering efficient multitasking and significantly enhancing team and operational efficiency. The results: improved service reliability, clear performance oversight, consistent SLA achievement, and service scalability —without increasing team size.

Integration with existing FM applications

askporter ensures simple & user friendly interaction between end users & existing FM applications. In addition, askporter can handle the interaction between engineers & end users thus reducing the volume of requests that are sent to the helpdesk team.

More on our Facilities Management Products

Download our white paper

Find out how AI is transforming facilities management.

askporter's white paper on Facilities Managemnet and AI

"AI has the potential to save the commercial real estate market an estimated 40% in time savings by automating tasks"

Ginux Marketdata Report 2024

Askporter's platform on a MacBook.

Get your facilities management operations on the right track with askporter

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