Outbound Communications
Keep Everyone Informed — Automatically
Keep clients and customers informed, and operations running smoothly. From scheduling repairs to delivering compliance notices, askporter’s Outbound Communications automates timely, relevant messages — so nothing slips through the cracks.
While Outbound Communications powers notifications for our other products — such as maintenance updates, compliance reminders, and job progress alerts — it can also operate as a standalone tool. Use it to run customer surveys, data collection exercises, or compliance checks without relying on other systems.
Why Outbound Communications?
How many hours does your team spend chasing updates?
Slow, manual updates lead to confusion, missed appointments, and complaints. With askporter, messages go out automatically at the right moment, via the right channel, with the right context. That means fewer chasing calls, clearer expectations, and smoother operations.
Our Outbound Communications module closes the trust gap
The industry faces a significant Trust Gap where internal success doesn't always translate to client satisfaction. 67% of cleaning contracts and 60% of maintenance contracts risk non-renewal due to perceived service issues (2025 independent askporter survey) — close the "proof" gap with verifiable job evidence.
Industry statistics
67%
of cleaning contracts risk non-renewal
60%
of maintenance contracts risk non-renewal
How it works
Outbound Communications ensures every stakeholder gets the right message, on the right channel, exactly when they need it.
1. Event-Triggered Messaging
Messages are sent automatically based on real events — job created, appointment scheduled, operative en route, on site, delayed, completed — or triggered by IoT devices such as sensors or buttons, as well as by SLA thresholds and custom rules.
2. Multi-Channel Delivery
Reach customers on the channels they already use — SMS, email, WhatsApp and more. No apps or portals are required.
3. Two-Way Conversations
Customers can reply in natural language to confirm times, share information, or ask questions. Responses can be captured against the task for a complete audit trail.
4. Personalisation & Targeting
Customise content by service type, event, campaign or asset. Reuse templates and localisation options to keep messages consistent and on brand.
5. Compliance-Ready
Keep a verifiable log of what was sent, to whom, and when. Store attachments (e.g., notices, guidance, certificates) alongside the task record.
Use Cases
See how automated messaging transforms operations
Outbound Communications delivers real-world results across multiple scenarios — from reducing no-shows to ensuring compliance. Here's how organisations use it to save time and improve service delivery.
Scheduled Repairs & Maintenance
Confirm appointment dates, send en-route and on-site updates, notify on completion.
Compliance & Safety
Issue statutory notices and reminders; capture confirmations and uploads.
Customer Surveys & Feedback
Gather satisfaction data or quick responses through automated messaging.
Data Collection & Verification
Reach out to tenants or clients for updated details, certifications, or consent forms.
Planned Works & Disruptions
Inform building users about outages, access restrictions, or service changes.
Information Gathering
Request photos, access details, or preferred times from customers before a visit.
IoT-Triggered Engagement
When a sensor detects an issue (e.g., a leak or temperature drop), the system can automatically contact the relevant customer to arrange an appointment for inspection or repair, ensuring rapid response and minimal disruption.
Key Features
Keep everyone informed without lifting a finger
Outbound Communications automates notifications across SMS, email, WhatsApp and more — triggered by job events, SLA thresholds, or IoT sensors. Two-way conversations let customers respond naturally, while templates and audit trails keep everything compliant and on-brand.
Automated notifications
for scheduled works, updates, delays, and completions.
SLA and rule-based triggers
to prevent missed deadlines.
Multi-channel messaging
SMS, email, WhatsApp and more.
Two-way replies
in plain language — no apps/forms needed.
Templates & personalisation
by event, campaign or asset.
Standalone campaigns
for surveys, data collection, and compliance outreach.
Attachments & documents
e.g., notices, safety info, instructions.
Full audit trail
of messages and responses.
Benefits
Deliver better service with less effort
Outbound Communications delivers measurable improvements across your entire operation — for both your teams and the people they serve.
For Your Operations
Fewer chasing calls — proactive, timely updates reduce inbound queries
Less admin — automate routine outreach and document sharing
Stronger compliance — traceable, time-stamped communications
For Your Customers
Higher show rates — confirmations and reminders cut no-shows
Better customer experience — clear expectations and easy two-way responses
Standalone or integrated use — run campaigns independently or within askporter workflows
Integrated System
Works with the askporter platform
Outbound Communications integrates seamlessly with other askporter modules when needed:
Ready to modernise your operations?
Stay in control — from job assignment to completion proof — with real-time visibility and automation that keeps everyone accountable.
