For FM and Housing Professionals: The Future of Your Role is Here
Are you feeling the pressure of rising costs, increasing regulations, and the constant demand for more efficient operations? You're not alone. The facilities management (FM) and housing sectors are at a turning point, and the conversation at Proptech Connect 2025 made it clear: the solution isn't just more technology; it's a strategic embrace of AI to enhance, not replace, the human element.
This isn't about sci-fi-level automation. It's about practical, actionable changes that can save you time, reduce costs, and improve service delivery. A new report from Proptech Connect highlights the path forward, and the insights are a perfect fit for the challenges you face every day.
Key Insights from Proptech Connect for FM and Housing
The report, based on discussions with senior leaders from top global firms, revealed that most real estate organizations are just starting their AI journey. The key to success, however, isn't being the first to adopt every new tool, but being the most strategic.
- The Power of Proactive Maintenance: The report underscores that AI's ability to analyze vast data sets from IoT sensors and building systems is a game-changer. This moves you from a reactive "fix-it-when-it-breaks" model to a proactive, predictive one. AI can flag potential issues before they become costly emergencies, saving you time and money, and ensuring resident satisfaction.
- Data is Your Foundation: A strong data strategy is the prerequisite for effective AI. For FM and housing, this means standardising data across your portfolio, from tenant information to maintenance histories and energy usage. The more consistent your data, the smarter your AI can be, leading to better insights and more accurate decision-making.
- The Human-AI Partnership: This is the most critical takeaway. AI is not coming for your job. It's here to take on the most tedious tasks. By automating things like service request intake, tenant communication, and data entry, AI frees up your team to focus on high-impact, human-centric work. Think more time for complex resident issues, on-site inspections, and strategic planning.
askporter: Your AI Assistant for a Smarter Operation
At askporter, we've built our platform on these exact principles. We understand the unique challenges of facilities management and housing, from managing complex compliance regulations to ensuring a positive resident experience. Our AI isn't just a chatbot; it's a specialized tool designed to speak the language of FM and housing professionals.
Here’s how our AI co-pilot helps you achieve these goals:
- Automated Service Request Intake: Our AI seamlessly handles repair requests from tenants via email, WhatsApp, or webchat. It captures the issue, diagnoses it with over 97% accuracy, and creates a triaged ticket with a technical summary. This reduces back-and-forth communication and ensures your tradespeople get the right information the first time, increasing first-time fix rates.
- Smart Outbound Communication: Our platform automates proactive messages, from scheduled maintenance notifications to compliance reminders. This not only reduces missed appointments but also strengthens tenant relationships by keeping them informed and engaged.
- Predictive Insights: By analysing data from your portfolio, our AI helps you spot trends and risks. For example, it can flag properties at a higher risk of damp and mold based on tenant communication patterns, allowing you to intervene early and prevent larger issues.
The future of real estate isn't just about technology, it's about the partnership between technology and people. We were proud to exhibit at Proptech Connect, showcasing how our human-centric approach to AI is already transforming businesses just like yours. If you missed us there, don't worry!
Contact us today to learn how askporter can help you build a smarter, more efficient, and more human-centered operation. The future of FM and housing is here, and it’s powered by a partnership between your expertise and our AI.
