What is work order management in facilities management?

Work order management is the process of creating, assigning, tracking, and closing maintenance tasks across a property portfolio. In askporter, work orders are dispatched directly to suppliers with full job details, quote requirements, and automated acceptance tracking — replacing manual email chains and spreadsheets.

How do pre-approvals work for FM tasks?

Pre-approvals ensure designated personnel authorise work before it begins. In askporter, approval requirements are configured per property or asset. When a task is raised, the platform holds it pending and notifies the approver. If approved, the SLA clock starts. If declined, the task is closed with a recorded reason.

Can suppliers manage their own appointments in askporter?

Yes. Once a work order is accepted, the supplier books an appointment by selecting a date and time or window. Automated reminders are sent before the appointment. On the day, suppliers update their status in real time and log completion details including time, work, parts, and photos.

How does askporter handle quote approvals?

Suppliers upload PDF quotes directly to a task with a reference ID and cost value. The platform routes to the correct approver. They can approve, decline, or request a revision. All documents and decisions are stored against the task for a complete audit trail.

What audit trail does askporter provide for FM jobs?

askporter maintains a full record of every action: task creation, pre-approval decisions, quote uploads and approvals, work order dispatch and acceptance, appointment bookings, live status updates, and completion logs with photos and time records.

Job Lifecycle

Full control over every job

askporter automates the complete job lifecycle — from pre-approval and cost sign-off to supplier dispatch, scheduling, and completion. Every step tracked. Every decision logged. Every party notified automatically.

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End-to-end automation

From Request to Resolution — Fully Automated

Every step automated. Every decision tracked. Every party notified.

1

Issue
Reported

QR / email / chat

2

Task
Created

Auto-categorised

3

Pre-
Approval

Approver notified

4

Supplier
Instructed

Work order sent

5

Quote
Approved

PDF uploaded

6

Job
Scheduled

Date & time set

7

Live
Tracking

En route → On site

8

Job
Completed

Photos & audit

Quotes

Digital cost control, built into every job.

Upload quotes directly to a task, add a reference and cost value, and send for review in one click. The platform routes to the right approver automatically. Approve, decline, or request a revision from anywhere. Every document stays attached, every action logged.

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Pre-Approvals

Nothing starts without sign-off.

Configure approval requirements per property or asset, and the platform applies them the moment a task is raised. The designated approver is notified immediately. If approved, the SLA clock starts. If declined, the task is closed with a reason. Fully automated, fully auditable.

Work Orders

Instruct suppliers in one click.

Dispatch work orders with full job details directly to suppliers. If a quote is needed, the supplier uploads one before accepting. If declined, select an alternative within the same task. Every decision tracked, automated notifications keep all parties aligned.