The askporter team — Russ Moxon, Fraser Roberts, and Tony Hunter — will be at Stand A78, Manchester Central, 23–25 June for Housing 2026. If you are attending, we would like to talk.
Three pressures are converging for housing providers in 2026: statutory compliance deadlines, rising resident expectations, and contact centres already at capacity. These are the conversations we are expecting on the stand, here is what to expect:
Awaab's Law requires housing providers to respond to damp and mould hazards within fixed statutory timeframes: 24 hours for emergencies, 10 working days to investigate, and five working days to begin safety works. Non-compliance carries unlimited fines under the Social Housing (Regulation) Act 2023.
Most housing providers understand the law. The operational infrastructure to meet it consistently is a different matter. Teams are still stitching together audit trails after the fact — manually logging responses against deadlines that a spreadsheet was never designed to track. When a complaint arrives or an Ombudsman enquiry lands, the evidence needs to exist already. Not be created retrospectively.
askporter Housing addresses this within the operational workflow itself. When a resident reports a damp issue — by SMS, email, or web — the issue is triaged automatically, a task is raised and synced to the housing management system, response deadlines are tracked in real time, and a complete digital audit trail is created without manual intervention. The compliance record is a by-product of the workflow, not a separate exercise after the fact.
Phase 2 of Awaab's Law is expected to extend equivalent requirements to further hazard categories — excess cold, fire, electrical safety. The direction of travel is clear: compliance requirements are expanding, not contracting. The time to build the operational infrastructure is now.
The 2024/25 Tenant Satisfaction Measures data shows only 66% of residents feel their landlord listens to their views and acts on them — and contact centres are fielding volumes they were never sized for. The digital investment has happened. The call volumes have not fallen.
The reason is straightforward. The digital channels available to residents require effort: downloading an app, registering an account, navigating a portal built around the housing provider's workflows rather than the resident's situation. Residents are not unwilling to engage digitally. They are unwilling to engage with a process that is harder than picking up the phone.
askporter Housing connects to your existing housing management system via the channels residents already use — SMS and email today, with WhatsApp coming soon. There is no app to download. No portal to navigate. The resident sends a message. The system triages it, raises the task, and sends a confirmation automatically. Contact centre volume falls because the self-service channel is genuinely frictionless — not because residents are being redirected to a portal they do not want to use.
askporter Housing automates the workflow from first contact to resolved outcome — issue diagnosis, task creation, contractor allocation, appointment scheduling, resident updates, and job completion confirmation. At L&G Affordable Homes, this approach delivered 97% automatic diagnostic accuracy and a 4.7 CSAT score across a live, scaled deployment managing 486,000+ assets.
The contact centre volume drops because diagnosis is accurate from the first interaction and confirmations are sent automatically — residents do not need to call back to check on their repair. The no-access rate falls because residents receive appointment reminders without anyone manually sending them. The repairs backlog reduces because contractors arrive with the right information and the right parts. The team that was previously managing inboxes and chasing contractors is free to manage outcomes and the cases that genuinely need human attention.
The housing providers building operational resilience right now are not hiring their way out of the problem. They are automating the coordination work that should not require human attention in the first place.
No. askporter Housing is not a housing management system. It connects to your existing system via REST API or direct integration and adds the resident-facing and operative-facing workflow layer that housing management systems were never designed to provide.
This matters because the biggest barrier to adoption in housing technology is not cost — it is disruption risk. The fear of a long, expensive migration that destabilises an already pressured operation. askporter Housing removes that barrier entirely. Your existing system stays in place as the system of record. askporter Housing sits alongside it, handling the communication and coordination workflow. Housing providers go live in weeks, not months.
If any of this sounds familiar, we would like to have a conversation — not a pitch. A direct discussion about what is genuinely happening in your operation and whether askporter Housing can help.
Russ Moxon, Fraser Roberts, and Tony Hunter will be at Stand A78, Manchester Central, throughout Housing 2026 — 23–25 June. The platform will be running live on the stand. Bring your most complex scenario and we will show you how it works.
Message the team directly before the event to book a time — the stand gets busy and a pre-booked slot is always more productive than a rushed conversation between sessions.
Book a meeting with the team →